I went in for an eye exam for glasses and contacts. First of all, you deal with "technicians" and not doctors. I was given an eye exam and was supposed to be fitted for contacts for presbyopia. I told the technician what worked before and asked to try those contacts. After waiting for them to come in, I was given the wrong contacts. When I called to let them know what the problem was, they ordered new contacts which were also wrong. The problem seems to be that the "technicians" are uneducated on what they are doing so I paid the price. I asked for a refund on the contact exam since they did not do it properly and prescribe the correct lenses, but they refused. I would definitely recommend staying away from this place. read more

If I can rate this place less than 0 star, I would. Never ever been to an optical place that would give me so much troubles. Matter of fact, this is my second time doing business with them. I didn't mind the telemedicine over the camera for an eye exam so I brought my mom there so you can tell that we are not hard to deal with and very easygoing customers. I brought my mom there the second time to re exam her eyes and get new glasses since it's been a year. Finished and ordered 2 pairs of glasses on July 13th. Store manager Stacy checked us out and said my mom's glasses will be in about a week. Waited and waited, finally got a voicemail left by the store manager Stacy on August 3rd by that ONE OF THE PAIR is ready to pick up. I didn't even go right on that day to pick up and went two days later, so they should have plenty of tome to have my mom's glasses ready. Went there to pick up, waited for more than an hour, Stacy said she's putting her glasses together. After an hour, she then told me her new glasses are not in store, it will be mail to my house. But I told her that she left me the voicemail that one of it is ready that's why I came to get it. Let her listen to the voicemail and then she had to look everywhere for it. I was happy just to get to pick up one pair after almost a month. She told me my mom's second pair of glasses will be mail to my house tomorrow. I left to go on vacation, came home after a week, still no glasses. Brought my mom to the store AGAIN to see if they have it and also let them refit the new pair she just got because it loosens. Had to waited again, I walked in and told them what we were there for, waited but then told us later they can't do it because their lab manager is not there. They could have told us in the beginning so we didn't have to wait. There are just so many things going on at this place and they can't get nothing done for you. If you get your eye examed, you won't get your prescription glasses in less than a month. And it is medical problem. They can't make patients wait for their glasses for that long. It is so ridiculous. Unorganized, miss communication between employees, keep telling you your glasses coming tomorrow or next week but it never comes. HORRIBLE and TERRIBLE read more

I'd rather give it 0 stars. to begin, you NEVER "SEE" a doctor!!! I shouldn't need to elaborate. The nurse reviews your eyes virtually, the doctor reviews her work via satellite. Not a huge issue but I certainly didn't like it. they never warn you about the process. They Also don't warn you about the cost of a contact lens exam! THAT was a problem! an additional $90 to my bill is something I need to be advised of!! Last but most certainly MOST IMPORTANT, I got 1 pair of eyes glasses for the price I pay to get 2 pair at Americas best. I will certainly NEVER be returning! read more

I love the service received by these special ladies Renee and Lemara. They were very attentive and catered to my specific needs. Please give these ladies a call, you will be satisfied. read more

Quick service, was able to see me the day I broke my glasses but after a week I realized I had the wrong prescription. I came into my regular eye doctor after having extreme headaches and they said they're not even sure how I got this prescription. Very wrong prescription and I wasted my money on an entire pair of lenses, only to get new ones a few weeks later. read more

Good service. The building is small but they people are nice. Fast service. Yes the doctor was on a video looking at your eyes.

After visiting Stanton Optical I received a bad prescription and I say it's bad because after getting the prescription I got glasses that did not help me see much better. So I proceed to visit another eye exam location for another exam, oh side note Stanton optical doctors are on a tv and not in person, after visiting the 2nd location I received another prescription and this prescription was far more accurate than Stanton Optical. I can finally see again, so I recommend you AVOID going to Stanton optical for an eye exam. read more

The exam is with telecommunication. I agree with the other comments it was not very profesional and the signature was not of "Andrea" the person who did the online examination. They work under commission, because they tried to sell me a pack for $600 and that the $59.99 was cheap bad glasses... Guess I got what I paid for!!! read more

This Review Is Only Possible because Of Lemara The Sales Consultant , She made my Experience Pleasant and Smooth - This Location Needs A few More Lemaras And Ima sure the Rating Will Improve! 5 Stars for Lemara! read more

i honestly wish i could retract stars. only went here to because the internet and person on the phone said that same day glasses would be available. get there and find out immediately that that is not an option. it will actually be 14 days until glasses are ready. but i'm already there.. and blind. there's no doctor at all. none. virtual. i did not feel confident when i left the virtual doctor: cold sterile nurses in a large windowless room of gloom and glasses somehow reminds me of a casino minus the joy or optimism. dismal frame selection. nurs calla my lenses "coke bottles". total came to over $500. kind nurse gave me discount, thankyou whoever you are. today is day 14. glasses are not ready. they say it will be monday. but how can i trust them? i can't see. my head hurts. i'm dizzy. i'm crying this feels violent. i only came here because i couldn't see and someone who could told me thlet could help me. they couldn't. they hurt me. read more

Stanton Optical - token pitiful wounded deceived - Eyewear & Opticians Near Me - Lafayette, Louisiana

Worst experience! Not professional. The staff was standing around order hair extensions on their phones. The eye exam gave me a prescription that was totally off. I had to go to a second eye doctor to get my correct prescription. read more

Everyone was super nice and helpful! I will definitely be coming back. The service was fast and efficient and I was very impressed. Ms. Hailey helped me and she was so sweet and helpful and explained everything very well. read more

I wish I can give them a 0! I paid for contacts for my son since February of this year! No callback, no emails stating to pickup. Of course, Covid happened. I went to get my CASH refund back today and I have to wait 6-8 weeks for a cashiers check! There are plenty of other optic stores in Lafayette. Dont go here! read more

well its been a month(07/21/2020) since my daughter and I went to get our glasses. we each selected two pairs. I told the lady to ship our glasses to my home. 2 weeks later on pair of my glasses came in. frames were correct but I cant see through the lens. the next week my other pair came in to my home . frames was not what I ordered but lens is correct. we are 08/21/2020 today and my daughters glasses have not arrived. when I tracked order her glasses are being shipped to the store .UNREAL!!!! WHY WOULD I PAY SHIPPING TO HAVE MY GLASSES SHIPPED TO MY HOME? (I DID NOT WANT TO GO ACROSS TOWN AGAIN! THATS WHY) AND NOW I WILL HAVE TO GO GET MY DAUGHTERS GLASSES AT THE STORE, WHENEVER THAT WILL BE. Thank goodness she is homeschooled so we are not on a time crunch to get them , but in my opinion waiting a month for eye glasses is ridiculous . no telling if her glasses will be correct . I have tried contacting store numerous times without any success and drove over there to find store closed. If I could they would have a rating of negative 10 . read more

I was sold a product that I cannot use. I only purchased glasses because I was told I could get the same pair in sunglasses. It has been over a month with zero contact about the status of my sunglasses. I have glasses I cannot wear because I don't have the sunglasses. I was duped. I am requesting a full refund when I return the glasses I cannot use. I was sold a lie. read more

The store has a good look, the staff is kind.... but I would not waste my time or money on these people. First custom order of RX glasses was wrong, everything in my vision was on a slant. They admitted they got the RX wrong. So went in to store, they said they would correct and new glasses would be ready in 5-7 days. Glasses not ready, now they are saying 7-10 days. Make a long story short, it has been 15 days and they are still saying in production. They put you and hold and forget about you, 20 minutes later, they pick up and ask you if you could continue holding... they are not very organized. read more

That's all that I can say about these people is they are completely inept. I have been waiting for my completed order for nearly four months. I receive my first pair glasses the day after I ordered them. The second pair glasses was defective and I was told good ones would be sent directly to me from the lab. I waited for a month and had not received anything and contacted the company from across the nation and they continually ignored my calls, The manager neglected to call me back numerous times and wouldn't answer calls. They made promises and broke them time after time. It is ridiculous that you should have to pay for glasses and wait nearly 4 months to receive them. I don't think that is possible to leave a zero star rating here so I guess I will leave a one star rating here. I originally ordered my glasses on 12-28-18. I got the completed pair on 3-22-19. I am not the only one who received this ridiculous customer care either. My elderly aunt had to place calls numerous calls and went through a lot of time and energy to get what she paid for as well. This is sad. What happens to people who are unable to handle their affairs. Do they just not get what they pay for? Seems like this is a normal practice for them. read more

Decided to try this place since it was fresh and new in town. Employees were very nice but seemed a little confused on the process. The eye doctors are from overseas and do the eye exam on a TV screen and do not speak English that well. I ordered eyeglasses and a year supply of contacts for both my daughter and I on July 11th. Of course the special they advertised no one in the store had ever heard of. NEVER received the contacts. I kept calling and was told lie upon lie about them being ordered and what days they were coming in! Ridiculous! Its been 2 months! The latest is that I requested a refund and SO SAY they have to put in a request to corporate to get a refund check that takes 6 WEEKS! I will be calling DAILY until i get my money back! DO NOT VISIT THIS PLACE! MONEY RAQUET!!! Also, when you call the number a foreigner answers and you never get to speak with someone in the local store!!!! read more

Ok so I scheduled an appointment for my boyfriend so he could get two pairs of glasses plus a free eye exam for 59.95. What should of been a red flag from the get go was that I called the number provided for the Lafayette office and someone either out of state or overseas answered. When you go to Stanton Optical the women are very polite but that doesn't cancel out the bad service that you will receive. The eye exam is done over a flat screen with a doctor who is out of state or overseas. There is no way to have a proper eye exam without an accredited doctor in the room administering the examination. The appointment was scheduled an hour before they closed for the day and we we're told to come back the next day to pick up his glasses. When we came back they told us that they gave our glasses to someone else so we had to wait for over an hour for them to locate the same glasses so they could recut the lenses again. On the prescription paperwork under additional notes it said that he needed an evaluation. Isn't the eye exam supposed to be the evaluation? Lol When I told her that I was going to go elsewhere and get another eye exam I was told that if it was done within thirty days that they would fix the lenses for free. We went to lens crafters and we're seen by a professional that changed the prescription and went back to stanton to change the lenses. Once we got there we we're told that it would take an hour to change the lenses with the new prescription but in actuality it took over three hours. The workers do not exhibit good communication at Stanton Optical. Do not come here just because it is cheap you will have to find a reputable eye doctor and spend more money just to get the right prescription. This business is a racket! Beware! read more

Arrived at the Lafayette location I was greeted and insurance information was provided. The attendant the informed me that the exam was to be $98. After explaining that my insurance has always paid the entire amount with a $20 copay. The manager quickly waived everything except the copay amount. An eye exam was preformed via an online person shown on a flat screen monitor. The English was very hard to understand during the exam. Once the exam was completed I was asked to proceed to the pick out glasses. The only issue with this is I was there for contacts! After a long wait the online doctor sent over the proposed script. The person that conducted the exam was a female and the name on the script was a Jonathan (Not sure if the person that preformed the exam was a doctor of a fill in). The following day I returned to the store and requested a trial pair of contacts and they were provided. After returning home they were placed into use and appeared to be the wrong script as for I could see better without them. Returning to the store for a refund and will go somewhere else for a quality exam and recomedation. read more