Our new beautiful blue sofa with chaise arrived on the weekend and I am so in love with it, so I…read morewanted to write a review. David, the owner, was really friendly and helpful from the outset, and helped us pick out the best option for our apartment space and size. We have cats, so he suggested a type of fabric that would stand up better to their claws. We also have a mid century vibe going on with our pre-existing furniture, and he helped us match it perfectly with our sofa. Price point and quality was awesome, and I am super impressed. I'm never going to West Elm ever again. Delivery came on the weekend - it was smooth and easy. The guys were polite and nice to work with. And now we have this beautiful, lovely sofa with reversible chaise! It's the perfect addition to our place and the cats already approve. Definitely go shop here for your furniture.

We highly recommend David and Novo Furniture. His service was beyond outstanding and he is an…read moreabsolute pleasure to work with, even coming out for a home visit to help us decide what would work best! We ordered custom made sofas from him and he told us the factory usually takes 4-6 weeks. We said that was fine. Three weeks later, our sofas were delivered and we are thrilled! Thank you David for good old fashioned excellent customer service and exceptional quality sofas!

The Manager and staff are very nice and helpful,, the helped us change our sofa,, as the first one…read morewas not what we wanted,, but they went above and beyond to help us,, so thank you,, we have used Urban barn for years,, both in Kelowna and Coquitlam,, always received excellent service, but the Coquitlam store Bravo, bravo The best of the best

Nice store at affordable prices, at least the $1600 sofas are made well, and in Canada. Locally…read moredesigned too. Lots of frames to choose from, and curtains on the left. Contemporary style. Some serious eye candy that work here and of course, friendly service. Amex good.

From the start of the ordering process to receiving the products, the customer service was…read moreexcellent. There was a wide variety of products from which to choose, but not overwhelming. I was able to order the custom products exactly as I envisioned, with a choice of wood, finish and size to fit my rooms. Having never ordered custom furniture before, I had no idea about the price, but when comparing with other companies, none of the items seemed overpriced. The items were meticulously wrapped for transportation and arrived on time. The quality of the furniture is evident. Blair even followed up to make sure everything was good. Overall, a great experience.

My lovely solid maple Tangent storage bed was delivered last Thursday afternoon. The delivery…read moreservice was great, no fuss, no muss and the bed was assembled in no time flat. My daughter and I had visited the Vancouver showroom on W 10th at the end of October. Maria took so much time with us explaining how the frame could be customized: I wanted the headboard a little lower, with some of it open to the wall behind it, rather than solid wood right to the top. Nothing was too much trouble. Then she showed us the different wood stains I could choose. Personalized service throughout. Several times later, I emailed questions to her; her answers were prompt and detailed. As promised, the bed was delivered a week ago, early February, as promised. The Coquitlam store also kept me informed on a regular basis of the ETA. I was provided with the contact for the delivery men and they in turn also gave me a window of time for next day's delivery, then called just prior to arrival. Several days after delivery I heard by phone again, to find out if I was happy with everything. I am so happy with the design of the bed, the professional finish on the wood. It suits my bedroom perfectly. The four drawers operate smoothly and provide good storage. After seeing the mattress in the showroom, I had decided to order it, too. It is amazingly comfortable and the total height when on the frame is very manageable for my 5 ft. 2 in. size. Such professional service from beginning to end. N.V.C.

Exceptional inventory of classical furniture designs. Really neat stuff here.read more

I was looking for a credenza and found something completely different that I fell in love with for…read moremy entry hall. Great selection, great service, these guys went out of their way to make me happy .... next purchase, a Danish Modern sofa!

We bought four pieces of furniture from Anizco. We found two bar stools which are great and in…read moregood condition. I am happiest with these. We got a new mattress, which seems good and a decent buy. Time will tell. Then we bought a used sleeper sofa. I should have known better. We saw one in the showroom and it looked used, but decent. Used is to be expected for the price. The one that was delivered is really so far worn as to be a really poor deal even at $250. I tried giving it a clean with some upholstery cleaner and while it's better, it still looks very worn. The worst part is the sleeper mechanism seems to be on its last legs and doesn't close properly leaving a gap under the seat no matter what we do. The mattress looks clean, but is incredibly lumpy. I regret buying this thing. Although close examination in the showroom seems like an obvious solution, it's nearly impossible because everything is jam packed and many things are stored in duplicate at the warehouse, so even if you look at the one in the showroom, it may not be the one you get. Getting it back out of our apartment is going to be really difficult. On the bright side the delivery people were excellent and did a great job getting this beast in. And the people at the store were very nice and tried to be helpful. I just wish I'd stuck to my gut that $250 for a sleeper sofa, even surplus, is too good to be true. With no returns and all sales final, I am feeling sad tonight. For casegoods and small items like lamps, I'd shop there again, but I would beware of upholstered goods, particularly with working mechanisms like sleeper sofas unless you can sit on and examine the actual one you will receive.

My partner picked up some ottomans that were advertised as free. We needed them and he picked them…read moreup. So I can't really comment but free is great value!

Shit sofa and shit arm chair. Only had a year and am…read morelooking to replace. Also shit delivery and customer service! Will NEVER recommend or go back! AVOID at all costs

The whole process of [purchasing a new sofa was excellent. Patricia went out of her way to help…read moreme. The delivery men were also most professional. The sofa arrived ahead of time and the deliverers took away all the wrappings. Overall it was an excellent experience. I will tell my friends.

Ah where to start. I ordered over $5000 worth of furniture from accents and deeply regret my…read moredecision. Unfortunately, I have come to suspect that these guys are a semi-scam company selling seconds that other reputable sellers have rejected. The whole delivery was a disaster with the guys leaving black finger prints on the white upholstery and then becoming increasingly impatient to leave despite the 'white glove delivery' in which they say that they will set everything up. They were halfway out the door when I pointed out that several items were missing. After more back and forth it turned out that 2 items 'are still coming' and 2 items were lost by the delivery company (if I hadn't noticed I hate to think how this would have turned out). They left half of a bookshelf in the middle of my living room and left the place with debris strewn everywhere. As soon as they left I checked on the drawers on the dresser and they are all stuck, one worse than the others. I sent an email to customer service about the black handprints and the faulty dresser and the response was just that the 'new dresser was stiff' (no acknowledgement of the handprints-photos attached). In the meantime I had been looking at the dresser and noticed that it has a significant visible sag in the middle which is crunching the drawers together at the centre seam. I sent another email with photos and, this is where I realized that this company is really shady, here is their reply: "What we're seeing appears to be drawer alignment and settling, which can occur with solid wood furniture after transit and during initial placement. This type of issue is typically correctable through minor adjustment or leveling rather than requiring a full replacement, and structurally, the pieces remain sound." They offered a 10% refund for an unusable product. I could go on but you get the point.

Avoid them at all costs! Horrible customer service and they are selling stuff that they don't have…read more I bought a marble console table, they took the money right away, and there was no communication whatsoever in the next 2 weeks. I started sending emails asking what is the status of my order. They replied that they are preparing the order, it will be shipped in the next few days and I will receive a tracking number. After a few days of silence, I sent another email inquiring about the shipment. The response was that they found out the top of the table is damaged and this was their last one. Told me they will issue a refund and asked me to send them my credit card number. Absolutely unprofessional and incompetent, to the point where I wonder if this is a legit store or they are a bunch of scammers.

A store that specializes in selling Canadian-made furniture. You can choose the fabric from their…read morepanel, and you can customize however you like for a fee. They also sell non-Canadian made furniture as well but without customizations. There is no pressure to buy in the store and Irina is super knowledgeable and helpful. You're allowed to sit on all the couches for as long as you want. We went in wanting a Canadian-made couch but none of the ones we sat on we liked. We decided to go with a non-Canadian made sofa called "Kendra." However, when we received it, the tag said Ashley Furniture. We looked up the couch and it turns out it is indeed Ashley's "Kennewick" sofa which sells for $300 less than Pallucci. That is when we found out Pallucci sells other furniture stores' couches with increased pricing and a name change. That was very deceiving and disappointing. What is even worse is that Pallucci only gives a 1 year warranty on the couches that are not Canadian made. However, Ashley furniture (where the couch is from) gives a 3 year warranty. Pallucci has all their deliveries go through Marble Moving. I am not sure what kind of information Pallucci has given but Marble had the wrong couch and the wrong delivery date in their system. They also rarely take calls so we spent several days calling them just to clarify things. However, the movers themselves were nice and careful. If you are wanting Canadian-made then you may want to give this store a try. Otherwise, please do a reverse google image search on all of their couches. Chances are you can find it elsewhere for cheaper. On the plus side, there is free parking in the back. ---Aug 20 2023 Edit-- The owner is very nice and wanted to make amends for what happened. I was refunded the difference between Pallucci's price and Ashley's price. He told me that although they don't hide that they sell other furniture stores' furniture, and they will only tell you where it is from if you ask. He only buys the ones that he knows are good quality. He clarified that they will do price matching on items that are still in stock in the other furniture's website. I have changed my review from 2 stars to 4 stars because the Owner has admitted the misunderstanding and wanted to correct it. I think an improvement is to be more open about where the furniture is from. Having it in the price tag of the product would be good. I had really assumed that Pallucci was selling Pallucci-made Furniture and I think many people also think as I do - even when I look at used furniture on Craiglist/Marketplace, people write "couch from Pallucci".

I had been looking for an apartment sized sofa for many weeks. I didn't think in a city like…read moreVancouver where apartments are getting smaller, it would be so difficult. I was hoping to have a couch for Christmas but all the places I went to and checked out online said 2 - 4 weeks or more. I finally found one at Pallucci Furniture and it was a good price which included tax and delivery. I had it delivered in 3 days. The movers were extremely fast and efficient and set it up for me. They are also made in Canada.

Great place but broken furniture been waiting months to get a new one still havent Received it and…read morethe make a lot of noise.

This is an employee review, so a little different perspective than the other reviews. I was brought…read morein to help with sales inside the store while also developing outside sales revenue as well. The owner is nice and the other employees were great. The problem was the wife of the owner who has kind of taken over running the front part of the store. She hired me and I was supposed to work 3 shifts a week in-store and then the outside sales on my own time. The pay for the inside sales was hourly while the compensation for the outside revenue would be commission although she kept avoiding my questions when I tried to pin her down on how that worked. She was always evasive about it and the regular wages were paid in an even sketchier way. My first six shifts went fine and I was selling things and negotiating pricing. The customers liked me and I had even gotten two solid leads on outside sales with a pretty big builder and a new private school. I came into my next shift and worked only to have my immediate Manager tell me the owner's wife had replaced me, but that I could still do the outside sales if I wanted. Yeah, right. Sum total. 7 shifts worked. I signed an employment agreement, but was never given tax forms to fill out. I got completely screwed by this company and by the wife of the owner. Prospective employees beware.

No-pressure environment, good deals, quality furniture. The delivery folks (a separate company)…read morepinched some of the cords in how they set up our sectional, and one of the recliners stopped working a few days after we got it. WFL's owner was super-responsive, came to our house, fixed it... then when we discovered that the USB on that recliner wasn't working (it had been before), he again came and swapped out the whole switch. Everything's working now and we love our sectional. Really minor inconvenience, made even more minor by the no-questions-asked responsiveness. I wasn't sure if we were going to get a "Sorry, final sale" response from a "Liquidator." Nothing like it. Bravo!

This was our first couch purchase and it was awful!!! One staff told us how to order a chaise, a…read moreseparate staff order it. They don't cover the delivery fee so we paid 90$ Delivery; the chaise arrived on a wrong side.... they exchanged the couch no problem but we had to cover a separate 90$ delivery fee for pick of the wrong couch and drop off of the new one. Something that wasn't our fault. 200$ in delivery; what a joke.