Horrible service and incompetent management. Recently used their photo services, photos arrived late and are similar to the low quality of Walmart. Reprinted at London Drugs then showed the manager the difference only to be condescended and had to argue to get a refund. First he stated the pictures weren't all there, then I insisted to recount, he starts to recount and when he got into the hundreds and realised he miscounted, he says, oh it's fine i believe you. read more

My complaint is that phones are not answered. It would avoid a lot of stress for customers that are getting printing orders. So, if customers are valued answer phones! read more

I knew what I wanted to buy -- a rolling cart. I thought I would try to find it on my own and browsed at the same time. The stuff were well organized and the layout similar to other staples outlets. Unfortunately I did not see any rolling carts around. I asked a staff member and he was clueless too. But he was super helpful and asked me to wait while he checked with his coworkers. After a while he came back with a box of the rolling cart. Unfortunately it was not the color I wanted. My fault as I showed him the white version on my phone when I wanted the teal. When I mentioned I wanted the teal, he took me to the location where the boxes were. Good thing he walked with me there instead of just telling me where it was as the teal I wanted was right on the top shelf which I could not reach. Another staff member offered to have the box placed at the cashier counter so that I did not have to carry it while waiting in line to pay. He saw me struggling to hold onto the box. Excellent service all around from the staff here. The cart itself was easy to assemble. 15-20 minutes with 2 persons. I went back and bought another cart and I assembled that on my own within 30 minutes. read more

Staples Business Depot - Finally bought a rolling cart. - Office Equipment Near Me - Burnaby, British Columbia

Got mildly scammed by the manager here. Not a huge loss, but I don't think I'd come back here, either. When I brought a printer, the manager insisted that I would need to buy toner to be able to use the printer at all, but the printer, a laser printer, comes with a 700 page toner cartridge, which is enough for years of printing at the rate I print, so I wasted $70 on a toner cartridge I don't need. I guess that was a good move on the manager's part since I wasn't likely to produce a lot of regular business for the store. I wonder if that was a deliberate calculation on his part or if he scams everybody? On the positive side, the employees here are pretty active about asking if you need help, etc., which is an improvement over most Staples stores. read more

Do not expect to be able to scan a multipage document and send it. I was horrified to discover each page scanned came as its own pdf file (and 30+ MBs each based on an unfortunate default resolution). Not only could I not use them, I couldn't email even 1 of the 15 pages of the document (now 15 files on the desktop) as they were too huge for email. I wish I'd kept my printer/scanner if only for the scanning function. The staff are always friendly and helpful. Just this technology that's behind the times. Scanning a document should all be one file until you stop adding pages. read more

This 'Staples' was the second venue for daughter and I to visit on a recent, early-morning 'browse-to-shop' stop seeking a new laptop computer to replace her recently 'passed' desktop unit. We arrived at the store a touch before 10 am, and found viewing of their computer offerings devoid of other customers, and wide-open to ourselves to look about with ease. Yea, a rather wide selection of various makes & models of laptop computers on display. That was definitely welcomed by us -- something to see and compare -- and / as we had set out to do. There was one salesperson in & out the immediate area while we were there. He stopped by early in our visit, and offered to help us when / if we wished him to do so. We captured his attention a couple of times for some input re: comparing some model spec's, and such, but for the most part, browsed and compared what they had to offer on our own. With this, and that, after a good look about - with a couple of makes & models in mind - it was time to move on to the next location we had selected to check out on this shopping venture. read more

I find that this Staples does not have as many deals as the one on Grandview Hwy, and the lights feel yellow when you go in here. Other than that, it's a Staples, and one that I don't think of, as the one on Grandview is brighter and more modern looking. Other than that, just another place to buy your office/school supplies! read more

Staples Business Depot - The big red signage. - Office Equipment Near Me - Burnaby, British Columbia

I went here for photo scanning. I brought 1742 photos. After 8 business days, I received them back. I got so busy that only the USB is what I checked. I found out they didn't scan more than 40 photos and scanned the back parts more than 30 photos. After a week, I checked the photos. I was organizing it. That moment, I realized I'm missing 100 photos. I packed 100 photos per bag and label each bag. I lost 100 precious photos They didn't do anything because they said I signed a waiver that if they lose it, nothing I can do. If they lose it, but they manage to scan before losing, I will understand. But losing 100 photos without scanning or doing their job properly, I lost very precious photos that was kept and treasured by my family. read more

Staples is one of those go-to shops that you can always depend on. Yes they're pricier, but you're paying for the convenience of longer hours as well as the good odds of them having what you need. Parking is available in front, as well as up top on the roof. Staff are friendly and mostly helpful. No complaints there. They sell stationery, printer cartridges, and even some office furniture. There are some loyalty points you can rack up, which the cashier will cheerfully point out. read more

I needed USB sticks, a ream of regular paper and a ream of 3-hole punch. I could easily find only the regular paper. There were no workers around, so I had to go looking for someone. At the front of the store was a young man who worked in the store. I asked him where the 3-hole punch paper was - he said I should ask that woman over there. WHAT??? If YOU don't know and you WORK there, shouldn't you LEARN where it is? He pointed me to the USB sticks but he was not moving from where he was standing to actually walk there to show me. I have had poor service from other Staples stores in the past, so I will now try to spend my business expense money elsewhere. read more

A bit smaller than Richmond. Always good service. keisha helped big time with next day biz cards. Well stocked supplies in copy centre, been a saving grace for my eating job. read more

Staples Business Depot - Office Equipment Near Me - Burnaby, British Columbia

See all

I literally was waiting in line for 25 minutes in the shipping section, to pick up and send a parcel & i was allowed to pick up not send one because it takes too long said "LING". what kind of a joke is this! She was simply too lazy to enter the information said she was the only one at the mailing station never mind me waiting 25 mins when there was only one person in front of me to pick something up, we both were fusterated as no one was paying attention and I literally had to wave and call someone over because no one gave a shit about customer service. She told me to come back in the morning, like transport is cheap? What if I didn't drive? What about the 10$ in gas I spent to get there and another 10 to get home with prices at almost 2.00$ GO ELSEWHERE these people dont value customers read more

I bought the last couple plastics container on sale for $7 couple days ago. When I got home notice broken. I guess that's why they were the last 2. I came to see if cam exchange if have anymore today. Staff helped me find at self but no more so say can refund. He calls the manager. Manager will not let me return the bins cause they were broken but not my fault. I just left store feeling cheated and my mind was off and got into an accident. I just came back from the gym and was wearing athletic clothing and believe the manager was judging by my looks or race. He was middle age, bulky, caucasian guy. I've been to this store many time and they have loosed my shipments at the back several times but I never complained. He doesnt know that I do the purchasing for my company and order thousands of dollars a year in boxes, packing supplies, office items. For the $14 the staples manager decided to cheat me, I will order from ibox and look at uline and other office suppliers and not give them thousands of dollars a year in business read more

I am glad Staples is one of those places where I can still buy toner for my HP 1020 laptop. Customer service was amazing especially when I found out that one of my buddies did work there. He gave excellent service and I was happy to get help from him. I am sure it was a temporary job for him, but he sure would get a great reference one day. The store is very clean and assorted with a variety of school supplies. As much as the products are a little bit expensive, at least it is better to buy at a store like this to get better service like Staples would do. read more

I had a printing problem and I had to print 500 letters out in a rush. Staples got me out of a big hole and I was glad they were there to help me out. I had to pay extra for it but I figured not worth the stress. The guy even let me use their USB because I forgot mine in the mad rush. I do come down here alot and I just have that strange feeling that corporate office really put the gauntlet down on this location because I did notice the managers lately have been quite "active" and really trying to promote customer service.... read more

I came in today to pick up a few things I needed to create something for our visiting CTO: card stock, a glue stick and an old-school Xacto knife. One cash open. 8 people in line. Line isn't moving. Cashier suddenly says, "Our computers have gone down. Sorry, we can't do anything!" "What if we're paying cash?" someone else asks. "Sorry, ma'am, I'm not sure how to calculate the tax." Sigh. Unimpressed. I went to London Drugs. read more

Review of the Copy & Print Centre: staff are friendly as can be :) Today I picked up my print orders from Staples. In reviewing my documents, I realized that 6 pages were missing and 4 were printed in the wrong direction. I brought this to the staff's attention, and they were very quick to recheck the order. They reprinted my orders, and all was well. Great customer service. --- STAPLES COPY & PRINT CENTRE. I've used Staples quite a few times for orders and their services have their pros/cons: PROS: processing orders online 24/7 with easy pickup, viewing quotes/rates, special promos; great customer service; great for simple orders (resumes, business cards, books) CONS: mistakes are made more often then other private copy & printing companies w/ employees who understand the print production process well; not great for detailed marketing pieces with lots of customizations read more

Although sales staff here seemed more scarce than normal for a staples, I hunted someone down and managed to then easily locate the bookends I've been searching for. Add permanent sharpies ad a 4 pack of dry erase pens and bob's your uncle. Oh thank you staples for having it all. read more

Staples Business Depot - Office Equipment Near Me - Burnaby, British Columbia

Staples may not be the most exciting place I could go in a day, but they usually have what I need. Being self-employed I no longer have anyone to steal pens, staplers (Swingline of course), and folders from, so yeah, they have all that jazz. If any of my former employers are reading this, I'm only kidding. I've also used their printing and copying services on occasion, especially if I need booklets or glossy laser prints or really big documents printed. What I did was download the Copy Center software from their website to my computer, which allows me to set up a given job to my exact specs, then just go pick it up at the store. I've never had a problem doing that, and the turnaround is usually quick, too. The only reason I don't give Staples more stars is because when I went in today, the cash desk scene was a total gong show. Couldn't tell which ones were actually open, two seemed deeply embroiled in lengthy return processes, and on top of that, a whole lotta red shirted staff were just standing nearby gawking at the whole mess. I just wanted to pay for my $2 worth of stuff and get on out. Not like I want to hang around in the Staples all day, wonderful as it is. read more

This store needs to work on their consistency. Wanted to self print some items on cardstock but was not allowed to do so. The attendent somewhat rudley informed me that I was not allowed to do that and "if you give me half an hour I can have it done for you" sorry lady but every Staples I've been to has allowed me to buy cardstock from them and use it in their self print machines. Not going back here read more

Everytime I go to this store I am so disappointed. On Thursday they lost a sale because I was looking for the cartridge HP26A or HP 26X. ( I have been lucky when the HP sales rep has been in Coquitlam, and got great service, and a printer was at Burnaby and I had to pick it up there in Burnaby. His name was Jim, and a great guy - he met me in Burnaby to ensure that I got the right product) I do like the Coquitlam store for the most part, but the Burnaby store is staffed poorly. The lady at the Tech area, who was talking to a colleague (no customers; gee I wonder why) went over to the ink and toner area and said, I guess we don't carry it here. I'm sure that you can go on-line and buy it. Never did she say that you can get next day delivery for ink and toner....so I bought a few things, went to the cashier, who was unable to speak English - and comprehend that I was giving her my airmiles number. I left the store, and I vowed I would not return. So I went on-line, and bought it directly through HP - which is a story in itself. It is three days later and I still have not been able to print on my favourite printer. HP26X or 26A That was all I wanted. read more

I went in to print, scan, and e-mail some documents. I spent $10 for their print card, and once all my documents were scanned I uploaded it to my e-mail, but as these documents were uploading the computer it crashed. Once the computer crashed I lost all my saved documents that were on the computer that I spent 10 minutes scanning were lost. Once I explained this to the employee, she told me that I'd simply have to scan the documents again. This wouldn't have been a problem if she refused to refund me for the time that I lost due to their computer restarting and was very rude about it. read more

Worst customer service I have had at a staples was at this location. The staff are lazy and unmotivated. I asked the manger when leaving what was going on here, and he defended his staff. Clearly at this location the customer motto that "the customer is always right" does not apply here. I was having trouble faxing documents, the fax machine was eating my documents. Both staff members saw me having trouble and never offered help. I asked one employee, she said I will be with you in a minute. I waited for for 15 minutes while she helped other customers that arrived after me. So I left with out faxing my documents. read more

They just took my money to print, and then would not print my file or refund my money effectively stealing from me. Mehri the manager approved this and threatened to sue me. Keisha took my money and didn't tell me I wouldn't be able to get a refund. These employees are disgracefully unhelpful and should be fired. read more

Helpful. You can call the store to check stock for an item and they will put it aside for you. Gladly. Decent selection and prices. Watch for sales. Excellent return policy, which they honour. Hassle-free. read more

Went into Staples today to look for printer ink and was browsing around the store and saw a monitor that looked pretty good. Asked the store tech associate and she was very helpful, she told us that they didn't have anymore except the demo in store and offered us 5% off the price. Later on, when I was deciding whether to buy it or not, I saw that the demo monitor's bezel and screen on the upper left corner was loose. I asked the store associate if it's possible to give us 10% off instead. She said she'll ask a manager. Manager immediately said no and even didn't allow the store associate to give us the 5% off for the demo unit. The manager attitude was horrible and provided the worst customer experience I've ever seen. I've been shopping at that Staples for more than 10 years and never had such a worse customer experience. I hate to say it but if I was the store manager, I would fire him. Store associates are helpful. Managers are not helpful. read more

This store will not receive any further business from me or anyone I know. Purchased their extra 1-year warranty for an additional $7 when purchasing Apple EarPods from them. When I returned to have my warranty honored due to faulty EarPods I was informed that it fell under Apple's manufacturers warranty and theirs didn't start until after t 1-year manufacturers warranty was up. This was not explained to me when I purchased the extra warranty. I then proceeded to waste 1hr of my time talking to Apple on the phone in their store. They wouldn't honor anything until their coverage started. No apologies from the store manager or anything. Completely disrespectful and no acceptance of fault from them. I will not be returning and neither should you. read more

If you know where is exactly what your looking for then great. If you need help from any of the staff then dont even bother going to this Staples (staff here is useless and clueless) read more

I never write reviews, but the customer service at this store is terrible. Don't make any online order at this store. I used the online system to upload a big order of photocopies and they informed me the day before pick-up that they couldn't complete it. I made an online order of a laptop for in-store pick-up, and when I didn't hear back from them, I contacted customer service who told me that the order was still processing. After contacting customer service and direct messaging their Twitter account, I found out my order was cancelled. After calling the store, the sales associate told me that my order had been cancelled because there is no stock. Then the manager told me there was a "glitch" in the system and there was stock. I'm not sure which one it is, but this store has lost me as a customer. read more

Bought a laptop cart. By the time I assembled it together, I found out that a corner was chipped. Obviously, I would not want to return the product, since I spent an hour to put that together. It may not be the branch fault, of course. read more

The return policy is difficult. I wanted to return a product at this store and they asked me the credit car I used to buy it. But a few days before, I had canceled my credit card and my bank. I had another credit card from another bank. They didn't want to refund me. Then, I insisted strongly and the manager accepted. I don't understand why they need the same credit card since I had the receipt and that I could have paid by cash. Asking me the same credit card is a way for not refunding me. A refund is a refund otherwise they mislead their customers. I was refunded but I don't feel like walking in this store the next time. The atmosphere is not friendly. read more

Over all the store is OK everything is easy to find but sometimes when you need help no one around, I have to walk to the cashier and see all the staff right in front, anyway they do like to help...... But the parking in this store is a lot but make sure the parking attendant see you walk in the store (don't know where he/she hiding), if not they will give you the ticket right the way. That what I got last time I clearly walk straight to the store but the ticket write I walk to the res truant (most of the spot mark as staples only) and I bring in the ticket and talk to the store manager, he said I get the ticket because I go to other store before the Staples, but I said I walk straight to the store, and he said they will have video to proof, I say yea I'm sure I did nothing wrong. But guess what he couldn't find the parking attendant, he said he will take care of the ticket, then I left...... **I should stay there wait for the attendant come back and watch the video they claim they have and clear the record, I'm stupid that I left** Next time I rather go to the Grandivew store, the staff even better and I wouldn't worry getting ticket. read more

These stars are for the people in the Copy & print center!! Friendly and fast service! Thank you!!

If you don't need any assistance than this serves it purpose. It was the only place that I was able to get lined pink paper for a project, however, it was way more $$ than it had any right to be or was willing to pay but needed it none the less so sucked it. read more

Wow. It's like Hotel California. You can check out any time you like, but you can never leave...because you'll never actually make it through the checkout. read more

Wasted 20 minutes in here with no help from staff in trying to get a single sheet of paper printed. This place is a joke. Avoid if & when possible! read more

This place has the worst customer service. I bought a dash cam from here which lasted a couple of months. When I went to go exchange it the cashier couldn't do anything about it, I asked to speak with the manager who was even more useless told me that I had to buy the extended warranty for them to fix it. I was never offered the extended warranty when purchasing the item. read more

Just the worst option. It was as though I was putting them out to have to purchase something from them. The manager was terrible.

Do not go there for scanning. They charge you for using the computer and they scam your money too. I was trying to scan and then it didn't allow me to save at first. I was using the computer for only 2 minutes and then the computer already charges me for 3 dollars. It is supposed to be 30 cents per minute, but it actually charged me 3 dollars for 3 minutes. Then my document didn't even show up on the desktop. So I had to get the service people to help me. Even though I feel bad to show my anger to the service people there because it's really not their fault, the lady actually asked me if I have changed the computer setting. I can't even see where my document is!! How can I possibly change the setting? Eventually another guy helped me with the scanning and found out that the program wasn't even running properly because someone else had changed the setting. I am beginning to suspect that the manager changed the setting to scam the users. After finally got the document scanned, I asked for a refund for $2. Seriously, don't charge me for $1/minute when you specifically showed that it's 30cents/minute. Anyway, the conclusion is, DO NOT GO there for any technical help. Scanning, copying, etc. They scam you. read more

worst parking lot ever. ticket after exceeding 1 hour time amount. parking service needs to support customers. would never return to this location as a result and will share my story with all of my acquaintances. read more