Store was unorganized. Staff uninterested in helping us find products. Not easy to navigate a wheelchair in there. The end caps were too close to the poles to fit through. Then when we tried to check out the staff was unhelpful. Told us to stay in line at the computer help desk, but then checked other people out who had just walked up. read more

Service good but had faulty ink cartridge and tried to call store as I live half hour away. Tried several times. Good luck.

Went to look at routers around 10:00 on a Saturday morning. There were only TWO employees working and the guy at the register said he couldn't help us in the aisle. He went to the aisle for the next customer that came in. Terrible staffing and service. We went to Best Buy and got stellar service read more

I had the pleasure of getting assistance from a wonderful young man this morning at the Lincoln Highway UPS station! His name is Kevin Beerman! So helpful, patient and friendly. He's a keeper. I find getting good service is a rare commodity so he really made my day! He helped me with shipping a box to Lewes, Delaware. Thank you Kevin!!! read more

My wife and I have been very loyal customers of Staples on Lincoln Hwy east, Lancaster, PA for over 8 years! We use it for our Company and personal marketing, shipping and retail shopping. All the years that we've been coming in we have never had one problem, we usually come in 2-3 times per week. We have always had a pleasant experience. Today that changed! We witnessed the most unprofessional conduct from a clerk, and the manager on the same day! It was appalling! My wife was looking for plastic boxes for our trade shows. I called the store before she left to verify they had the boxes we chose from their website in stock. Usually when I call, the employees are very helpful. Today when I called I spoke with a man, he asked me if my computer told me if the store had any in stock. It did not. I felt like he was lazy and attempting to put me off. I persisted and he confirmed they had several in stock. My wife went to the store and was unable to find the sizes we needed. She asked one male employee where she could find them. I was on the phone with her on speaker and could hear everything. He told her to ask another employee. She told me he was on the phone on his Apple watch. She asked a clerk named Destiny, I heard her tell my wife the boxes were on a shelf and that she was too busy. She said "you'll have to come back later." I was in shock! She said it in a very rude and authoritative manner. I said who is this woman? My wife said a rude twenty something clerk. My wife and I are business people. Our time is money. My wife saw a ladder on wheels and climbed up a couple steps to get the two file boxes that she needed herself. This clerk's Destiny yelled at my wife. It was the most pathetic display of unprofessionalism we have ever encountered! It was like a low class mother yelling at her child! My wife is twice her age. My wife told her she didn't appreciate the way she was speaking to her. Destiny told her that customers using the ladder posed a liability risk. My wife understood and apologized. I was in shock as this Destiny continued to yell at my wife and I was in shock when she threatened her. My wife said to her are you threatening me? She then told my wife she would not check her out at the register. I was again in shock! My wife went to report this antagonization to a manager named Travis. He must be new. We are there all the time. We never saw him there. My wife said she did see this Destiny, she also said she heard her be a little rude and bold to other customers.However my wife never had any conflict with her. All the managers we had ever had an experience with at this store were always helpful and professional. This new manager was a poor excuse for a manager in any capacity! He continued to belittle my wife. He told her in a very arrogant way that the clerk was right. I guess he was never taught the principle that "The customer is always right" Especially when she is professional , calm and apologetic. This ridiculous egomaniac was a joke to the word management! He has no business being in charge of any decision-making that involves interactions with the public! We were happy customers who came 2 to 3 times a week at this location for almost a decade! Now we do not want to set foot in the store. This is all because of two pathetic ridiculous employees. We have many friends and business associates who will surely follow suit if this isn't rectified professionally. We will escalate this up the corporate ladder before we decide whether to say "good luck and God bless you" to this ridiculous new age Staples with Destiny and Travis at the helm. All it takes is one bad apple to lose many loyal customers indefinitely. In this case two bad apples. read more

I went in the Lincoln Hwy east store to return an Amazon package. I asked a guy behind the counter where to go to return Amazon. He told me "We're not doing Amazon returns". I told him my wife comes here all the time. A woman who was working there said "Tuesday or Wednesday" as she kept walking. I said "what does that mean?" She said we will start to take returns after our labels come as she continued to walk away. My wife said that happened to her there at that location this year as well. This used to be such a pleasant and professional store. I called the Oregon Pike store they told me they never ran out of labels at their location. I guess good help is hard to find... read more

I took a cookbook in to have it rebound with spiral binding and the man behind the counter said they're having some trouble with their binding machine but he'll do what he can. I assumed the spirals would cut into the words on the cover since there wasn't much space, but he did a great job in keeping the cover looking good and everything lined up. I was very pleased! Now I have a much more user-friendly cookbook! read more

Awesome help from Becca today!! She's the best!! Lots of printing-lots of $ spent-very happy with results. Great day at Staples!!

Asked if they price match an HP cartridge. I said it was $8.00 cheaper on Amazon.com. They said it had to ship from Amazon.com for them to price match. I showed them on the app the price. They still needed proof! Really? Bought it on Amazon.com in their check out line. This is why these big box stores will soon be gone. Dealing with idiots at this location. Not courteious or Professional. If you must shop there, do it on line. They also close at 6pm daily. I'm sure they pay their employees sub standard wages seeing what I'm dealing with. Just sayin! read more

I will not be returning to this store. I was there with my family which included 3 small children on 3/2/18 and the employees were screaming, arguing, and cursing at each other from across the store. It looked like management was present as well as MANY employees and NOT one tried to stop the arguing employees. This was extremely unprofessional and unacceptable. I DO NOT RECOMMEND THIS STORE. only good thing about my experience was the gentleman who helped me look at computers. He was knowledgeable. The cashier was pleasant too. Will NOT return to this store and I am filing a complaint with corporate. read more

Every time I shop at Staples on Lincoln Hwy E, Lancaster, the attendants are very helpful and friendly. After reading the other reviews, I wonder, are we speaking of the same store? I would give it 4 stars. read more

It is filthy. The carpets are always dirty. You can tell that they do not vacuum regularly enough. It's never been busy any of the times I have been there, so seems like pure laziness. The bathrooms are absolutely disgusting. Pubic hair and dust all over the women's toilet. Only one time have I been approached and asked if I needed help. Cashiers have always been pleasant though. Management needs to coordinate a way to keep the facility cleaned properly. I find it embarrassing. I wouldn't want to shake a hand in that store with how gross it is. read more

Walked around looking for someone. Passed multiple associates on the floor and no one asked for help. Service at the cash register was slow. They did not even open up another lane after waiting for a while. Sales also do not seem to be as good this year for back to school items read more

I travel for work and use Staples for work often! This staples by far is the worst I have ever encountered! No one acknowledges you, is friendly, or helpful. I can walk into any other Staples and get copies done right away or print myself. This staples needs to either get a better staff or system. It's a shame being this location is now my closest to my home office and a fairly new store! I don't recommend at all! read more

I made a purchase at this store first thing this morning and was very impressed. I had a sales associate approach me while I was looking for printer ink and asked me if I had any questions and if he could be of assistance. Additionally, at check out, I asked the sales associate to update my personal information and she happily granted my request very promptly. I will definitely be returning to this store! read more