If you need to print anything, ship anything, or do basically any task other than simply pay for an item - AVOID THIS LOCATION! I've been here 3x now, each time thinking that the next time might be better but it's only gotten worse. The customer service is absolutely abysmal. The lines for the service centre (printing/shipping) is often super long with only 1 person helping. Even once you get to the front of the line you'll likely be met with someone extremely rude and unwilling to help with even basic tasks. Today I went to do a return where the provider clearly stated that Staples could print the label for me at this location but the staff refused to do so, even after I explained that I had done this at other Staples locations. She was rude and unhelpful during the whole interaction. I was forced to print my own label and then spent time waiting for the rep to return to complete my return while she ignored me and served another custom who had come into the line after me instead. Super frustrating experience every time and I definitely won't be back. read more

Really disappointing to experience the worst service ever at the staples store at Sweden way. I wanted to print some material and I arrived and told me that i had to wait for 20 min because they were having a rest. Then the lady that "helped" me she was so rude and non friendly. Every time I go to this staple I have a bad experience. Much better the one in West Broadway. I won't go ever to this location in Richmond. read more

When I am downtown, I stop in at this location for various supplies. I was in need of a new laptop for work and after much searching at various locations, decided to pop in. Immediately I had staff assistance, and was given lots of helpful information. I found a great laptop for a reasonable price and was thoroughly impressed with their service. I highly recommend. read more

I visited here recently to get a few office supplies and a safe for my closet (surprisingly, they have a bigger selection of safes here than at Costco, and the prices are comparable for the same brands and models). I liked how the hours here are a bit longer than at other stores (I had to visit after 7pm and the store is open until 9pm). Unfortunately, like most Van city stores, there's no dedicated, free parking; you have to pay the meters on the street. I'm still getting used to Vancouver ways here...). That said, this store was well-stocked and the departments were well designated. I was lucky to bump into Donny on the floor who was incredibly helpful to me, escorting me to the area where the safes were and going over the various features of the models. He also said he'd set up help for me to get the safe to my car, parked across the street a block away. That was a big relief! Those safes are heavy! I got the safe and my other purchases in a cart and was wheeling it to the cash when I encountered some stairs. Argh. This store is separated into an electronic side and an office supply side, and I guess I somehow missed the ramp to bring carts from one side to the next. Thankfully my daughter was there to help me navigate the 3-4 stairs with my heavy safe and stuff. Not the best set-up here. All in all, I was very impressed with the customer service here (especially Donny) and the selection of office supplies and safes, and the prices were reasonable. read more

Came here couple times a year and I have to say don't expect too much service here. Its hard to find customer service. Yes if you need help you might as well just walk around the store and you might end up finding what you need. Or you could just youtube or google. You will definitely find better answers that way. They have parking upstairs. But for me because I am in the hood, I just walk over. read more

so we're moving and I just discovered the most amazing thing, I am sure other people know it but I just found out today... Staples carries every thing you need for that big moving day extraviganza. I went in there today looking for envelopes and I came out with three huge bags of crap... packing tape, popcorn, bubble wrap, and shrink wrap. Does anyone else like shrink wrap as much as I do? The staff were very friendly and the service is always great, I find it hard to navigate this location because it is split into two different stores (must have expanded) the tech stuff on one side and the office stuff on the other so you really need to know what your looking for when you go because that will determine what side you go into. Oh crap I forgot to get envelopes! read more

Staples - Office Equipment Near Me - Vancouver, British Columbia

Well, I went on line this morning to buy a printer and the printer I wanted showed up as 5 available at Staples in park royale mall, and 3 at west broadway. So then I drove all the way over to west van and they had none. The staff paid me lip service and said they sold them all last nite and this morning, which was an outright lie. Also told me I should have phoned. What is the point, they have a good scam going. I phoned the broadway store then as they showed 3 in stock, and said he couldn't really tell me if they were there or not. What kind of service is this? I guess Staples have a new motto "we are not happy till the customer is not happy!" I hope people stand up to this type of nonsense and show elsewhere. read more

NO customer service. Pay parking in a downstairs lot that delivers you to the street, requiring you to walk a bit to get to the Staples entrance. That can seem like a long way when you are carrying 3 large grocery bags full of papers to be shredded. When I entered the store, workers told me that the shred service was on the far side of the store, but did not offer to help me carry my burden - although there were two of them just standing there. THEN I had the opportunity to feed my 3 bags' worth of papers into a small slot in the shred bin; again, no help. Also needed to purchase a couple items, and got to stand in line for awhile while clerks brought their own customers to the front and checked them out while I am waiting. And waiting. Had an earlier dissatisfactory experience with an online order from Staples; now find that their in-store service isn't any better. Will try to find another outlet for the items I would otherwise purchase from Staples since they don't seem to care whether I patronize them or not. read more

I will NEVER give ANY Staples Store a Single PENNY after the INSULTINGLY RUDE UNprofessional Mistreatment I was given by your store's 'Manager' Kyle who Didn'T listen oR Respect my Feeling Intimidated and Harassed by one of your ESL 'Security Guards' who said within 2 minutes of my walking in the store where he and another larger un identified male were standing at the main door and Loudly Saying in an Offensive Loud Tone as if I had walked into someone's home not a public store, "WHATCHU LOOKING FOR ?" This occurred at 8:30 pm in Store #223 1322 W.Broadway, Vancouver BC Thursday August 2, 2012. I was looking for a pre paid game card which I had phoned about 30 minutes earlier and cycled across town to purchase. They both Stared at me as I walked towards the cashier to ask him where I could find the item I later bought. After the uniformed Security Guard Confronted me, I felt immediately threatened as though I were in a prison about to be interrogated not in a store where I was made to feel welcome as a paying customer. I walked over to one of the 2 male cashiers and stood in line to ask him where the pre paid game card for Warcraft was that I had earlier phoned about. As they were busy, I noticed another Staples male employee (not a Security Guard) helping someone else nearby. After 5 minutes of waiting, I asked the second male cashier where i could find the pre paid game cards. "over there", he said, pointing randomly to one of the aisles. I went 'over there' and still couldn't find what I was looking for and returned to ask him again to show me where it was. Another male (not the security guard) showed me where the cards were. When I asked him (Kyle) who the manager was, he said, "I am". I told him that one of the Security Guards was very rude in how he suddenly said, "WHATCHU LOOKING FOR ?" instead of "Excuse me, may I help you ?" Without listening to me finish what I was saying, Kyle brushed me off by saying, "he's a very helpful person" to which I repeated myself, that he was "Rude" to say the least. To add further insult to injury, Kyle quipped, "he doesn'T have to say "Excuse me" either !" I then said, "I can't believe you're the 'manager' of this store. And there's nothing funny about this", I added, noticing his smirk like 'smile' on his face as if he couldn't care less what I was saying. "Now you're being Rude.", Kyle said, adding, "Just Pay for what you want to buy and Get Out and Leave the Store !" Instead of leaving the store without purchasing the pre paid care, as I should have, I told him that I was going to report both him and his Security Guard for their incredibly Rude and Offensive 'conduct'. I bought the pre paid card which I can buy elsewhere for much less at $20 not $40, however I will NEVER set foot in ANY of your stores EVER again. read more

Printing at this Staples is fun. Like an adventure. How many machines will be broken this time? If only less than half are broken then it's a miracle. The quality of the print is sub-par. The service is so poor it's comical. But, I have low expectations each time I'm here so it's fine. read more

Staples and me have had our ups and downs. There's their lack of fashionable laptop bags, the hidden portable flipcharts, and that whole fiasco involving them not having the sticky goop that adheres plastic cards to cardboard. But this time --I went in with no expectation - and guess what? I got great service from a clerk whose name badge read "I'm not on commission." I liked him already! With a new Mac and an old camera, something just isn't meshing - and unfortunately, its my trusty old camera. So, I was looking for something that would be...well...pretty (don't judge me, this is how I chose my car too - "I want the shiny blue one!") Trying hard to avoid eye contact with the expensive, pretty pink number, I focused my attention on the sales clerk who was explaining about camera quality being the most important part of selection--he made good sense! The best part, it didn't feel like he was trying to "sell" me on anything! Actually, I think if the clerk had it his way, I'd walk out of there with a memory card reader, which yes, would solve my problems of compatibility, but not my desire to buy something new and pretty (and with 10 mega pixels to boot!) Isn't it nice to have no pressure, laid back attitudes when it comes to electronics? I think so! read more

It's hard to judge a whole store based on one dept. But it would be great if the copy & print centre was better staffed. Which is why (I am assuming) they never seem to pick up the phone. Especially when all I need to know - since they don't email the status of a print job - is just the status of a print job. read more

Since my last disappointed review, this Staples location has improved DRASTICALLY. I have returned many times since this new review as I often need to use their print centre. Their staff always greets people at the door and always seem happy to help with whatever I'm looking for or whatever I need help with. This is an example of GREAT customer service turnaround and a company really listening and caring about their customer's concerns. read more

Store is a bit spred out but found what i wanted. Low rating comes from the staff cutting up and destroying new company shirts that have been replaced with newer design. They are not allowed to donate them, such waste. When I asked the staff member he said it was the worst thing about working there, the amount of waste and that they have do destroy so many products as per contracts with suppliers. Way to turf our resources. read more

I know it's hard to get excited over a Staples, but I like its location & layout. convenient underground paid parking too, feel safe too, well lit, good-looking elevators--not grungy at all. In fact, it's connected to a business building too. Will reimburse too. Store split into 2 parts; the right side is where the office chairs, computers, printers, accessories, etc. Then a mini-hallway, past the washrooms, to the left side, where it's all the office supplies you can dream of, as well as the copiers & other custom-stuff you need help in. Usually do find the wait times much better than Richmond's, and quite helpful too. Cashiers on both sides. read more

Ok so in Staples, so far the staff I have encountered there are nice and helpful. I felt they genuinely wanted me to find what I was looking for and one of them told me about a sale item that was in another section for the item I wanted. I would say the service here is quicker than at the downtown one near Burrard station. Also, a print counter employee helped me with the colour copier and was patient. What annoys me is that what is on the website and says it is in the store, isn't. So I wanted one of those lap desks where you put your laptop on top of it. Everything it showed me online said it wasn't in the store and then what was in the store was different. I was totally confused. I just wanted to look to see what was in the store. The store had a better selection of totally different ones. Fortunately I found a good one but I wish it was coordinated with the website. Sometimes I think that the items like USB sticks and memory cards for digital cameras are over priced there unless they are on sale. I like when they have a sale on printer and toner cartridges. I think they have a pretty good selection of items and merchandise. I didn't understand why they did not have business card cases (they only had one type that was bulky. They said they only have them sometimes. Not currently sure where to get one now. I usually can find parking in front of the store. Or it is close to the B-Line bus stop. read more

It was extremely busy in this store this afternoon as many people were stocking up on back-to-school supplies. There seemed to be lots of employees on hand, either standing around or rushing to and fro but not appearing to accomplish much. If only a few of these could have been assigned to the cash registers, the line-ups would not have been so painfully slow. However, I am giving Staples a near perfect review because of someone named MARCUS, who was absolutely top-notch in his ability to address customer concerns. He went out of his way to assist me with a printing job (he actually reprinted my project for me because I questioned the paper quality). He then custom-cut every page for me (and with accuracy and speed). I then observed him moving on to pleasantly assist other customers with similar courtesy, expertise and speed. For every customer who was disgruntled about the store chaos, there were an equal number who were pacified by Marcus's proficiency. If Marcus is not the manager of this store, he SHOULD be! read more

Last time I visited this Staples, I was trying to buy clipboards. This would seem simple. But they only had one of the type I wanted. I wanted to get a few. This is where it got less simple. I had to wait in line forever at the desk to speak to a staff member (there were none around on the floor). Then she couldn't help me directly and had to get another staff member. He finally showed up and after some confusion he went searching for more clipboards. In the end, he couldn't find them, even though his computer told him there were more somewhere in the store. It was a waste of time for me, and I didn't leave with what I wanted. My past experiences at this place have been fine, but I didn't have a need for customer service before this experience. It's a big shop and the staff members definitely seem under-excited to help customers. But for buying pens and paper or a printer off-the-shelf, you get fair prices and a equally fair selection. read more

I don't mind Staples. As far as basic office supplies and stationary go, they generally don't mark things up to exorbitant prices and often host sales throughout the year. That said, however, they are a large company and can afford to do as much so I would generally prefer to go to a smaller stationary store when in need of stockpaper or dimpled art paper. For pens and such, Staples isn't bad. read more

The assistance and service I have received from the employees at this location has been great at each visit. They have helped me with price matching on various items and have known their inventory and how to find the items in the store. The parking situation is not tremendously convenient but the cost of parking is covered if you spend at least ten dollars. All in all a good franchise. read more

I bought something from here the other day and learned that they now charge for shopping bags. Tip is to bring your own! I find it funny that they sell a lot more than office supplies now. There were some household cleaning products like those from Swiffer as well. One thing I don't like about this store is that it is separated into two areas. There is only one entrance and you have to go to the back of store and use a ramp to get to the other area. Unfortunately, I can't go directly to the second area because they don't allow you to enter there. read more

So, I was on a mission to find some good inexpensive pens that were of good quality. I was also on hunt for a good stylus for my iPad as well. A friend had suggested that I check out Staples because he's always had good experiences with their supplies. Well, I walk in and am greeted at the door by a Staples employee who informs me that should I need any questions answered or help, just ask and they'll be there. Which was nice because he didn't proceed to follow me or pester me in any way. I was able to browse and look around as I pleased. Finally, when I did need help with trying to figure out what the difference was for each stylus and why such a big price difference, I received an informative answer. I wasn't made to feel like I was an idiot for not knowing. Nice staff. They're knowledgeable about their products and so far so good on the pens. I didn't end up getting a stylus. read more

This place should call it quits and go out of business. I know that's real harsh but it's empty all the time. Lame customer service. Lots of young people without much knowledge. I know they're doing their best but the manager needs to train these folks better. read more

I purchased an Iphone 8 from Staples.ca on Dec 2019. My iphone's camera broke down in July of this year and I attempted to have this iphone repaired with Apple under manufacture warranty. However, I was told by apple support that my phone was activated in 2017 and had been out of warranty for over 500 days. I was shocked and explained to Apple that the phone was purchased in 2019, not 2017. Apple support said if I could submit them an invoice with my serial number then they could perhaps claim my warranty. I obtained an invoice from Staples and sent to Apples, but they were unable to claim my warranty. They explained to me that since the phone was already activated in 2017, they cannot validate a secondary warranty as I'm the second owner. Apple explained to me that the phone was either a refurbished or a returned product. When I purchased the phone there was no indication on Staple's website that the phone was refurbished. I also paid for the price of a new phone. I approached Staples and they claimed the phone was new. I escalated the issue to a manager and I requested for a money back for my phone as it's unfair for me to pay for a refurbished phone for the price of a brand new phone. The manager said they would do some investigation with their vendor and will get back to me in 2-3 days. After 8 days of numerous attempts to contact Staples, I finally heard back from them today. The wrote me an email and indicate 1) I never claimed a warranty with Apple, which is false. I tried to claim warranty with Apple but I was denied. 2) Based on my serial number Apple never sold a phone to Staple's vendor, so I didn't purchase the phone from Staples.ca. I was shocked that they would respond me in this way. I have proof of purchase in my email that I bought this phone from Staples.ca. Staples will not issue a refund for the phone and asks me to repair the phone at my own cost. Staples sold me a refurbished phone but refuse to take the responsibility and since then they've been ignoring my calls and emails. I cannot believe that such a big company would treat customer in this manner! read more

I don't really like to write negative reviews, so I will keep this one short. I enjoyed using this Staples for a time, but the last few jobs I received declined sharply in quality. Additionally, some of the staff are extremely unpleasant and downright rude at times. Your mileage may vary, but I personally see no reason to continue patronizing this store. read more

If I need to buy a printer or some other office machinery, this Staples is where I go. They have good sales, this location is never too crowded, and the salespeople are pretty helpful. However, I will not make the mistake again of going here for my photocopies or printing. The copy centre is so ridiculously slow. read more

I'm writing this review based on the above and beyond service I received from Alix and her associates at the Copy and Print Centre. Due to the need for immediate assistance with my 1000 page documents, Alix has helped me from start to finish without hesitation. I made a jerk move by coming 5 mins before closing the day before and she stayed well over her shift to assist me. Everything was completed in a speedy and non-complicated order. She is attentive, precise and patient! I would also like to extend this review to the two other associates in that department (forgot their names- another female and male) for assisting me when Alix was off her shift. The service was immaculate and ended beautifully. Thank you again to the Copy and Print Dept. :) I'm a happy customer. read more

Need pens and stationary? Staples has it. Need printers and desks for a home office? Staples has that too. However, this location of Staples is a little disheveled, has staff that span the entire range from absolutely abysmal all the way to fantastic, and pricing that stretches from poor to competitive. As a result, this location of Staples will be a place that will almost certainly have all your office and stationary needs, but does nothing to make it stand out or want you to go out of your war from using other office supply and copy stores in the area. You can find a large variety of pens, paper, and all the sorts of stationary your heart could desire at this location of Staples. Every item type has multiple name brand choices along with Staples brand alternatives as well. Surprisingly, sometimes the Staples brand items are very close in price (or in a few instances more expensive than) brand name items, but are typically much lower in quality. This really surprised me, as most people may expect store brand items to less sleek or slightly lower quality than name brand items, but that's why they are priced lower. This is the first location, of any store really, where there is a significant difference in quality of the store brand items at times, with no reflection of savings in the price. Going to other office centers, some being other Staples, the store brands are always lower in price than others. Now, some of the pricing at this Staples location may have been mistakes, but seeing such difference in price on at least 3 different items I've been directly looking for, it makes one wonder. Store brand vs name brand aside, Staples doesn't always provide the most competitive prices on items. Just down the street is DeSerres and London Drugs. Many times, these others stores have provided me substantial savings compared to Staples on office supplies and electronics. However, due to its' location and it being a one stop location, my laziness kicks in and I end up just going to Staples, despite paying a bit more if I were to go to a series of other stores. This location of Staples also has a large copy centre, which I have strongly mixed feelings about. Some of the staff are beyond helpful and are incredibly knowledgeable. For example, some staff are able to tell you exactly which copy method will be the most cost effective and quickest just off the top of their head. Additionally, if you're really in a bind, and I have been, they've taken pity and printed my items immediately for no or minimal charge. In direct contrast to these great people, there are staff at the copy centre which are rude and mean spirited. These staff constantly talk down to customers, make mistakes on print orders with no apology, and place in wrong, more expensive pricing. Having to prepare for a wedding a few weeks ago, me and my wife used the copy centre more than a dozen times, witnessing and dealing with both types of staff. Personally, for sanity sake, I would avoid the copy centre unless you feel lucky that day. All-in-all, Staples on Broadway by Hemlock does nothing to really entice people to come back. It will almost certainly have all the office items you need, but not necessarily at a lower price or better quality than other stores in the area. read more

This Staples answers their phone, then puts you on hold forever. I was in the store and witnessed the employee at the copy centre pick up the phone and just lay it on the table for 15 minutes. I had a girl tell me on the phone that my order would be ready by the afternoon, when I got there, of course it had not been started. The employee said she would start on it right away. She took her sweet sweet time and in the end, after a closer look at the print job, the quality was absolutely terrible!!! This review is based on my experience at the Copy Centre, so I can't say much for the rest of the store. Overall, terrible service, terrible quality, terrible price. read more

So when you call this location's copy center first it says "we'll TRY to connect you"...try? And then after sitting there in complete silence for a coupe minutes it rings and rings and then it says "we are sorry but all our associates are busy, call back later"...Really, who does business this way? After siting on hold for 40 minutes on their so-called help line a recording came on and said "No one can talk to you now. Leave your name and number and we'll get back to you". That was TWO DAYS AGO and still no response! I have also sent to an e-mail and never received any response to that either. Horrible service! It's interesting to note that most of the bad reviews have been filtered out. read more

I bought an office chair last week that they said was in another location and would be delivered last Wednesday. When it hadn't shown up by mid-day Thursday, I tried calling. Not only did they not answer their furniture line, they wouldn't answer any of the other department lines either. I called several times to no avail. Finally I just went down there and I found out instead of my number, they'd written down their own store's number as the contact. sigh. They PROMISED to deliver it by sometime this morning. I called the store around noon when it still hadn't arrived and surprise - no answer. It finally arrived around 1:30pm. I'm disappointed by the poor service and the lack of some way to communicate with them other than going down to the store. If I need to buy anything else that needs to be delivered, it won't be from Staples. read more

I came here to get multiple laminations done for some of those print at home concert tickets for keep sakes and the service was okay. For some reason they were backed up and were unable to laminate that day, however, had a reasonable turn around the following day. The guy seemed a little on edge with the long line up and the questions. Very understaffed in the copying department, however, did the best that he could given the situation. read more

We often. Is it this store and the service is terrific. The staff are always friendly, very helpful and knowledgeable. A few times we have to wait a bit but tell me where one can go that is not that way and still have reasonable prices? We usually have lots of questions when it comes to the technology products and the staff are most helpful! We have had occasion to return products and this has been done quickly and efficiently without question. Recommend than place and this company always! read more

Decent pricing. Decent selection of business and office supplies. Reasonable electronics. A-OK read more

This Staples has an unsatisfying selection of merchandise. I've been in numerous times and left without what I was looking for. More importantly, the most recent time I've visited this location for Print Shop needs the customer service was terrible. Everyone seemed too busy, doing what I couldn't tell, to help me out at the self serve pay per minute computers. Next time I'll be heading to another print shop because of this. read more

I spent half an hour trying different office chairs at the West Broadway location. I chose one for $174 and asked to buy it. The chair guy said there were none in stock. I asked when new stock was coming in, he said "I don't know". I asked if I could buy the floor model, which was in good shape, he said no. Okay, was there any online that could get delivered? You can guess the answer. I was polite and so was he as I stood there perplexed for a few seconds with my wallet in my hand and the chair I wanted sitting beside us. Off I went. What a bizarre way to do business. read more

On Oct 31, 2017 Got a Brother MFC-L5700DW printer at Broadway location, staff was genuine & helpful. The printer started spitting ink blotches on the paper after 20 or so prints. May have to return the product. read more

Called to find out if they carried something in store before I drove in to pick it up. After being on hold for 5 mins the recording said they were too busy and to call back later. Not even chance to leave a msg. Now calling someone else read more

Unfortunately we were very impressed about the service at this Staples location. When we did find a sales clerk, he did show us the different laptops in our price range however, he wasn't that engaging and didn't really seem that interested in helping. When we found out the store was out of stock, we asked if he could order one in, he didn't go out of his way to find out. He also said the sale ended that night...when we went to another store the following day, the computer was still on sale and we received far better service. Sorry but I won't be returning to this location again. read more

Unhelpful staff and grossly overcharging for printing services. I will never go here again.