this place is terrible I deposited 2payroll check on last Thursday and here we are 8 days later…read morestill no access to my money.tellers can't tell me why so I called customer service and the woman that is obviously from another country couldn't tell me anything either so I guess I have to wait to even close my account since I assume it would take even more time to get my money.apparently when they say you'll have your money Friday April 17 they mean it will release on Friday the 17th at 11:59 pm so they can get interest I guess

After not finding what I needed at other banks I decided to stop in and see what Fifth Third had to…read moreoffer and I was not disappointed. The location has a drive thru, ATM, and a lobby. The bank is not a stand alone building but a part of a modern, multiuse facility. There were spots for 2-3 tellers inside and two offices for loans, accounts, and business banking. As a chain, they have branches and ATMs all over the United States which is a positive for people who live, travel, and work in multiple states. I was greeted quickly when I walked in by the teller and the branch manager. After telling them what I needed I worked with Grace, their personal banker, to set up a new account. She went over all the options for different accounts, had literature prepared I could take with me, and answered all my questions. She was organized, professional, efficient, extremely personable, and polite. It took less than 20 minutes to get everything set up. I was able to make my first deposit the same day I opened my account, set up direct deposit, and was on my way with a smile on my face from a great experience. Overall they made a great first impression on me and I look forward to being their customer in the future. I would recommend them to anyone looking for a bank in NE Indiana.

The worst customer service possible, limit amounts ridiculously low and refuses to raise them…read more Every time I make a purchase over what the decide is a reasonable daily limit it gets declined.

an amazing insurance company; the lady I had is the sweetest person ever. her energy was 100%…read morebeautiful. made sure I understood everything, & took her time to explain things I didn't understand. I didn't feel rush. I felt comfortable talking to her. I sure did leave amazing.

Austin is a great guy, and I think if you want a good experience when you are making an investment,…read morethis is the place to go. I recommend Austin and his team.

I got a loan from these guys in 2018 and paid it off. Returned recently to get another loan and was…read moretold I didnt need an appt, just come in the afternoon. I arrived at 130 and was told the loan guy just stepped out for his hour lunch break. I waited, the guy waved me in, didn't introduce himself and made zero effort to get my business. Steer away, these guys have lost their pride.

Honestly find a better bank. We had nothing but trouble with these guys. They were rude when we…read moreopened our account. And once when we wanted to get money out, they took 45 minutes because "no one there knew us personally." I had all the right documents. We won't go back.