We have been with Fairchild Addison for several years. Unfortunately, our policy rate kept…read moreincreasing dramatically every year. After several years we decided not to renew it. When we later on requested a quote for a different policy, we were turned down as a retaliation for dropping the other policy, which was significantly higher than what we were requesting now. Patricia didn't even bother to respond. We emailed a couple more times until she finally responded back, stating that they do not accept new policies at the moment. Sounded pretty odd, but It was not urgent for us at that time so we just asked her to contact us when they do accept new policies. Several months had passed and we didn't hear from her. I called the office and a different agent answered the call. I explained what we needed and she was very happy to assist with a new policy! I then mentioned that we were working with Patricia so the agent went to get her on the line. Patricia did not accept our call, instead, she sent the other agent back to the call and asked her to inform me that they do not take new policies. That was a lie from the very beginning and absolutely shameful! We had no claims and no payment issues. We had a policy for several years with them. She simply got very upset when we decided not to renew our old policy. This was extremely rude, dishonest and unprofessional. We are delighted that we took our business elsewhere. We just wish we never did any business with this company. They are dishonest and way more expensive than most insurance agents.

The staff is so helpful and nice. They help you in every way that they can. This place is awesome,…read moreI have been purchasing insurance from them for over 8+ years and never once have I had a problem.

Apologies. A review about not responding to an inquiry was made using my name and I did not make…read morethis review. Please disregard. Regardless, it is commendable that you followed up on the review...great customer service!

Janice with Cindy Wilson's office went out of her way to help us. We appreciate the time and effort…read moreon her part to get us squared away with insurance on short notice. We have been State Farm customers for a long time and service like this will keep us customers.

As someone who hasn't changed insurance providers in 20 years, since I was a teenager, I can attest…read moreto Runnels worth! They helped me not only find a better car insurance premium with the same coverage and even better deductibles. They also helped me find similar house insurance when my prior company was dropping me. Give them a chance to help you find better options! Be sure to ask for Catherine, she is the best!! Super helpful and will walk you through it step by step!!

As a client for over 20 years, I am absolutely disappointed with the service we received on a…read morerecent/current claim. This is a flood claim, in which temporary housing was involved, and everything from phone calls. Incompetent adjustors, lack of follow up and ultimately delays in payment were involved. We were specifically told by Warren yesterday 7/14/20 that payment would be overnighted today and received by Thursday 7/16/20. We followed up today to get the tracking number he told us he would have only to be told the payment was mailed out today and scheduled to be delivered Monday 7/20/20 by 8pm. Of course the contractor is calling, texting and emailing for payment for completed work (rightfully so). 4 months, numerous broken promises and more than a handful of "I'm sorries"! If you are OK with paying premiums and NEVER have to make a claim, Runnels Insurance is the company for you.

Ariel was AMAZZIIINGGGGGG . By far THEEE BESTTTTTT EXPERIENCE I have ever had with an agent of any…read morekind. When I tell you, she went above and beyond she WENT ABOVE AND BEYOND ! it took us about a week and a half but she got me the best rate possible even gave me check up calls and stuck with me until the end not only do I recommend her to looking for insurance but what a positive energy and spirit she has she'll brighten your day! God bless u Ariel and GIIIIIIIIRLLLLL THANKKKKK YOUUUUUUUUUUU!!!!!!!

My go to insurance agency. They offer a broad selection of carriers and coverage for auto, home,…read moreboat, commercial, everything! They were able to find me the best policies, for the best premiums! All done with exceptional professionalism and product knowledge. Italiano Insurance is truly the best agency in town

Unresponsive. Had to call numerous times just to get a quote. Never got a response to follow-up…read morequestions. They were friendly, but clearly not interested in helping.

It is quite tedious nowadays to obtain decent customer service. All of this at the heel of AI…read moretaking over, then we will be doomed. I have worked with State Farm, I have worked for USAA insurance for quite some time and was insured by them for quite some time until the rates went up for now reason. I switched to Geico 7 years ago and thought of transferring out numerous times due to the length of wait time for phone assistance ( often nearing an hour wait ). Then reached out to State Farm and here comes Jake. From day one, the service was impeccable: courteous, compassionate, precise, and better rates for higher limits. Jake was patient, knowledgeable and very aware of my needs ( I am a seasoned insurance connoisseur having worked in the industry for many years ). He consistently called, updated and kept me informed till I had to pay my premium. Excellent customer service from day one and hoping it will remain the same. There will be an update within 7 months but for the time being, thank you Jake and stay as amazing as you have been thus far.

Poor customer service..I ended up finding my own car insurance since the quote Odiorne found me was…read moremore pricey than before.

We have had a superior experience working with Odiorne. Jo is quick to respond, timely, and an…read moreoverall pleasure to work with. She is matter-of-factly and pleasant, and provides excellent customer service. She has helped us with both renters and car insurance to find the plan that works best for us. Highly recommend!

A friend recommended Crews Ins. I did not have an appointment, but I did not have to wait long. It…read morewas so helpful to compare different insurance companies at 1 stop. I was able to save $600 for 1 year. The agent was very helpful and efficient.

Worst customer service and response I have ever seen with any company. No return emails or return…read morephone calls. If they tell they will do something don't sit by the phone ...! Lot's of agents and agencies out there save yourself some aggravation and pick another one.