My husband has stage 4 colon cancer and the only thing that he looks Forward to is the Saturday crossword puzzle in your paper, sadly to say the last month of buying it,it contained no crossword puzzle :-(, the paper is expensive in itself but to not get the one thing that you really want is very disheartening especially to someone who's been looking forward to it. Thank you Mitch cook I've sunset Beach North Carolina we get your paper food Lion and seaside at sunset Beach, which now contains no crossword puzzles read more

I am absolutely LIVID. I just received an email with an offer to add a user to my NEW digital subscription. I had canceled ALL my Star News subscriptions last year and I had to do it repeatedly because I would cancel and then still be charged and receive multiple emails per day. I was assured and confirmed last year that my subscriptions had been canceled but called today due to this suspicious email. Sure enough! I still had an active digital subscription that they have been charging for this whole time. But "not to worry" they say, it is NOW canceled, but no they cannot offer a confirmation number. How convenient. I want a year of subscription reimbursement. And what a shoddy way to do business!! I do NOT recommend this business. I wish there were zero stars available. read more

Sunday morning coffee would be even more enjoyable if StarNews would deliver the paper I paid for. #thelittlethings read more

Star News Media - More missed papers than delivered... - Print Media Near Me - Wilmington, North Carolina

Contacted Star News to start getting a paper delivery. The paper starting ariving over a week after I was told it would start. No refund was issued nor extra papers delivered after I cancelled the subscription months later. When I called to cancel, the first person I spoke to refused to cancel the subscription and instead tried to sell me on other versions - weekends only, Sundays only, online only. When I comtinued to refuse and ask for cancellation, he dodged and tried telling me how great it was to get news from them. I hung up and called back to get another agent, who supposedly cancelled my subscription. Lo and behold, I continued getting papers and had to call back again to cancel...and PAY for the papers I didn't want! Finally got the paper cancelled, but now they send me emails EVERY DAY for the "daily briefing" plus extra emails specifically trying to get me to sign back up. They also constantly send me snail mail marketing! I've gone to the website several times to "unsubscribe" but apparently that does nothing. I've called about it, but apparently that does nothing, either. In short, if you feel the need for someone to acknowledge your existence daily, give Star News your contact information! You'll never get them to leave you alone. read more

Do nor subscribe to newspaper delivery. I ordered this service for my aging stepfather back in June of 2021. Delivery was a constant issue. He didn't get the paper delivered more than he got the paper delivered. I finally cxld this past June but they continue to charge me for the service month after month and month after month I ask them to stop. We haven't had a single paper delivered in over 6 months but I was told today that there was never any record of my cancelation and so I will not be refunded for a service that I'm paying for but not received . I had to have a witness and recording available today so it will hopefully get cxld but I was told I will not get my money back. The customer service is horrible! Don't do it...it's a scam service read more

If I could give zero stars I would. THE WORST service ever. Bought a subscription as a gift. Was charged for it, never received any papers. Called customer service to complain, never heard from complaint filed. Tried to cancel but they told me the charges were billed already for 3 months in advance so even if I cancel, I just will have paid and won't get the paper. "Nothing" they could do to rectify the missed papers. Even after complaining, complaint was never followed up on. Don't know how they stay in business. BEWARE read more

a nothing paper, who other than USA Today doesn't deliver EVERY DAY, combined paper on the 23rd had very little up to date information. This paper has not gone down hill, it fell off the mountian. read more

Scammers. Asked to cancel my online subscription months ago after 30 emails (seriously) and multiple calls waiting on hold over an hour I finally reached someone to cancel. Months later, today, I am charged another 7.99'so you totally disregarded my MANY emails and phone call. I'm disappointed and would NOT recommend unless you want to pay for something you don't want! read more

Over the 10+ years we have subscribed the Star News has done nothing but decline in quality. If you want a "daily" paper that no longer prints on Saturday, goes to press in the afternoon so the news you see is always 2 days late, has limited quantity, poor sports reporting then this is the paper for you. We have grown up reading a daily print paper so we don't really want to read the paper online, plus getting the online version seems to be an onerous task as well. 80% of the reason we subscribe is for the comics and puzzles, and today they chose not to print them, another 10% is for the editorial section, although that is strongly liberal based, but now they are going to print opinions only once a week. Sure doesn't leave many reasons to subscribe and I doubt we will renew when it comes up. read more

10 year customer, finally giving up on these guys. Inconsistent delivery, seemingly by a new person every couple of weeks. Overseas customer service. Incorrect billing, no correction on missing papers. Finally talked with a US manager about my bill, and was promised a corrected bill would be sent...it was not. Best part of the paper is the puzzles, nuff said. read more

If you want the Star News newspaper, don't get a subscription! Go to the store and get one. 1 week delay in receiving my first subscription, had to call to find out when they were going to start delivering. Finally started receiving intermittent papers, called customer service and got a complete run around. They said they would reimburse me for my missing papers and never received the money back. Asked for a manager to contact me, and never received one. Canceled my subscription after still not receiving consistent newspapers. Again asked for a manager to contact me and never got a call back. Got a notice that the Star News charged me for renewing my subscription. Called and got the run around, was promised a refund but would have to wait a week before receiving it. Asked for a manager to call me and yet again never got it. Out $24. They even gave me the run around when I called on behalf of my place of business which also sells the Star News and STILL got the run around. What a joke of a business! I'm surprised you all are allowed to operate! read more

I grew up reading The Charlotte Observer and the Raleigh News & Observer. I now daily read The Washington Post. Needless to say, I also read the Star-News. I have published novels as swell as eBooks. I've written a column for a weekly newspaper. I studied English and journalism at Duke University. Reading (yes!) the Star-News, I am almost continually astounded at the continuing numbers of typographical errors. Things like misspelling, but also "plain" when "bold" was indicated. Misdirected items, and of course, duplicating previous items. SHAME! You can do better! Unfortunately, I have to feel that the blame lies not with the individual employees, but with the TOP administration. Maybe a replacement of the top administration would be indicated. read more

Poor customer service when it comes to getting e-edition back working. Everyone we talked to gave us a different number to call because they couldn't help....ended up almost subscribing to a news paper in Maine I was given so many numbers. Shouldn't be this difficult. read more

20 yr customer, found out we have been paying premium service fees for past year, at least, approx $80.00 that we never knew about or agreed to accept these so called premium services. Only way we found out was when our 6 mo subscription ended 2 months early. Customer service will no help or make any adjustments, I guess they want to lose a long time customer....too bad Star News sold out, they used to be so better when they were locally owned. read more