Super bad first impression, thanks to bad front desk. I approached TWICE, with no response from the…read more3 receptionists working other than "someone will be right with you". (Both times) while all three started at their screens. Hmmmm. When I said this is the SECOND time I've been here this morning, (I had to go to tge lobby to find a bathroom, since nobody would speak to me) a blond woman finally offered to check me in. As I turned away there was lots of eye rolling and chatting between the 2 women. Hmmmm. What is their JOB? 2nd time there was not one other person there. No eye contact, just that horrible staring at screen dismissal. Hmmmm. I've been told the docs are great here. So I'll add to this review after I see one. But it was a TERRIBLE first impression. Once the nurse called me back (about 40 minutes after arriving), things were better. They did X-rays promptly, and the PA. who saw me was very nice. She gave good advice about a steroid shot, and agreed that oral steroids might be better, since I'm a musician with a long show today. No advice on PT., only solution was surgery, which was something we agreed won't work for me. If management would fix the front desk problem I could give this place a better review.

Front desk people are not very polite. I totally get being swamped at your job constantly , been…read morethere m, done it. It's still no excuse for bad "customer service". Everything I've been reading from other posts are the same as I have experienced. Staring at comp. screen, not acknowledging you, etc. This is a minor thing compared to what I have an issue with. I had 2 appts scheduled for Mon (12/8/25) with prob estimated an hour between the two. I got there a half hour before my appt bc they needed "prep time" for me before the MRI. My second appointment was supposed to be with Dr. Glattes to discuss the MRI. Come to find out they kicked me off the schedule for the MRI because they didn't get pre-certification from BCBS. So they asked me if I could wait until 8 o'clock for the person to come into work to do the pre-CERT. I said yes, as long as we could get it done before my appointment with Dr. Glattes because that's the whole reason I'm here. They said there should be plenty of time. The person they were speaking of, gets there supposedly at 8 AM, and at 8:30 I went up to check on status and they checked computer bc they sent a message to the back and that person had not received anything back from BCBS and "they are gonna keep trying, but it was a Monday, and they don't cooperate as well on Monday," he said. It all ended with me leaving because they couldn't get the pre-certification and get the MRI done that day so that I could talk with Dr. Glattes. Not only did I take off work and have these appts appointment two months in advance, but I also missed out on regular pay plus overtime (I don't have PTO and I drove from North Dickson) Then they call me back today (2 days later, Wed 12/10) and first thing she asks is for me to verify with my birthday and I ask what this is regarding and she says "pre-certification for the MRI" OMG they still haven't done the pre-CERT!!?? Why didn't this take place weeks before I even got to my appointment? My deductible is paid up for the year and I'm not gonna be able to get back in before the first. I don't know if I will come back even though Dr. Glattes is fabulous. (Prior surgery) I can find a better operating office, that doesn't waste my time. Maybe they are too big and don't have enough staff not sure, and not my department! 2 stars because Dr Glattes is great.

First visit here, looks like another class act facility in the Vanderbilt Family. Just checking in…read moreand the lady at the counter is so kind and lovely.

I'm REALLY torn on what I should leave for my review...so here are the facts:…read more-called on Monday to make an appointment and expected to have to wait a few weeks at least, they were able to get me in the next day. -My appointment was at 2:30, but I was told to arrive 15 min before to do paper work, so I checked in at 2:15 on the dot. -I sat in the waiting room for nearly an hour waiting for a nurse to take be back, when I went to just reschedule my appointment for another day (3:10), a nurse came up to bring me back to an exam room. -It took the nurse quite a while to input all my information, however while we was doing so, another doctor (not the one I was scheduled to see) came in to see if we should do x-rays, which he agreed that we should. -I change into a gown and go to the x-ray room, the techs were very friendly. -I got back into the exam room and within 5 min, the other doctor (not the one my appointment was with) came in, did an exam and spoke with me about what he thought the issue was. -I waiting about 20 min for the doctor my appointment was with to come into the exam room to discuss everything with me. By this point, it's 4:10...over an hour and a half after my appointment time. -Dr. Liddle was wonderful, he was friendly, made me feel very comfortable and explained everything to me in a way I could understand as well as throughly discuss my treatment plan with me. My follow up appointment is going to be at his Mt Juliet office, first thing in the morning, so hopefully they won't be running behind and I'll be able to get on with my day!

I have had good experiences in the past however, with the lack of manual therapy & communication I…read morewill move on. I can do exerci$e at home. When I called and asked for a manual PT I didn't even get a return phone call. I found a great manual PT practice that is bringing results.

I've been to several Nashville MPower locations for physical therapy over the years. Post knee…read moresurgery, achilles tendon problems and most recently severe medial arthritic in my knee. They were very accommodating in terms of allowing me to go one time, show me all the exercises to do at home, because my insurance deductable is so high that I could not afford in person visits. The actual physical therapist was fine, though her assistant came to my side with her mask below her nose (this is a mandatory mask building or at least was at the time of my visit). When I asked her to please raise her mask over her nose she accommodated, however, I shouldn't have had to ask a professional in the first place, when the building mandates masks. In addition, my experience with this company over the years has been that it feels like a factory. They show the exercise and walk away. They gave me one small band for home exercise and sent the exercise instructions to an old email address. I'd given them the updated one on my intake form. When I called (a second time) to request an additional band and an email to the correct address, the receptionist didn't answer the phone with the company name, just "hello". and seemed very put out with my request. I would not recommend this organization.

Follow up exam. Entire building including office is located in old renovated house with newly…read moreconstructed addition which is now home of MPower (physical therapy) it's a very homey and clean. Staff is a very professional and friendly. Overall excellent care quality.

Dr Price is so friendly. The office people are very friendly too. I felt like he listened to me…read more And is following up on my concerns.

I am sorry to say, he retired. One of the best hand surgeons in the Nashville area. He saved my…read moreright hand twice! I can never thank him enough. I have to say, that Tennessee Orthopedic Alliance has the cream of the crop for the best surgeons in our area. I highly recommend any of their doctors. They are truly the best! I hope Dr. Coogan enjoys his retirement! I have seen several of their Doctors and give them all 5 stars.

Dr. Coogan is THE BEST physician I've ever had. I suffered a severe Colles fracture to my left…read morewrist//equal to a sledgehammer to the wrist. I was in several casts due to swelling going down, etc., knowing that if it didn't heal correctly, surgery may have had to be done. But after my cast was finally off, physical therapy began, he looked at the x-ray, at my wrist, at me, then back to X-ray. No surgery needed! This physician is BRILLIANT, he is nothing short of a genius! I've never had one single problem with my wrist since, and that was in 2000. If you have a hand, wrist, or arm orthopedic problem; look no further. He has a great sense of humor which you won't see at first, I love him. Can't say enough good things about Dr. Coogan!!!

Narendra K Singh MD. The worst experience I've ever had, if I could only write this with no stars…read moreit will be great. He looks at me and says; "Oh you have nerve damage. I don't want to be bothered with this, I rather go back to my lunch, go to your main doctor for the problem." When I requested for the paperwork he writes whiplash because he didn't feel like doing the paperwork that required him to do his job. He did not give me a full evaluation or time knowing that I spent over three to four hundred dollars to go see him. The most laziest doctor I have ever met, after coming back home I lost the ability to use my hands and it was the most scariest thing. Don't waste the time, look for someone else.

I have to preface this by saying that I first went to Tennessee Orthopedic Alliance after having…read morebeen referred there by my primary Doctor. Suffice it to say that my experience there was less than optimal. The doctor I saw was competent and super nice but didn't help me much. I decided to get a second opinion at Vandy and was blown away at how efficient, competent, friendly, and effective everything about their office was. I was in and out in less time than I was in the first waiting room at TOA, with a diagnosis (rotator cuff tendinitis) and plan of attack in the form of physical therapy. If you have any sort of sports related injury, please go here first. Dr. Fitch is my doc there and he is fantastic.

Wow, Dr. Cohen and his staff are top rate. I am so happy to be getting such relief from the…read moreorthotics he recommended for my almost constant foot pain!

If you have any foot or ankle issues at ALL, you need to visit The Foot & Ankle Centers, PC at St…read more Thomas West. I've had two procedures there, and you couldn't ask for a better team! Dr. Bush and the rest of the staff are wonderful!! Regardless of the situation or schedule, Dr. Bush gives each patient his full attention, taking time to answer any questions you might have. He is also surprisingly empathetic to patients, even each patient's specific needs or pain levels. If you're wondering if you need to see a foot and ankle specialist, give the team at Foot & Ankle Centers a call!

Update to 12/2/24 review, raised to 3 stars, wound care was my error, it wasn't needed but I did…read morenot catch it. Still horrible food, and the medication mistakes were caught by me so no damage, I was contacted about my concerns and I will need to be patient as they are trying to fix everything at once.

I lived a nightmare at this disgusting excuse of a rehab…read more The techs intimidated with abuse and neglect. They stole all clothes and refused to treat a UTI when I begged for a urinalysis I got in pain and vomited all night, my daughter insisted they send an ambulance, which I begged for and the nurse made me repeat I want an ambulance over and over while I'm severe pain. They finished stealing everything when I left. My son picked up 1 shirt and pants. Horrible trama from this. It went into my kidneys because of lack of treatment. Er said to the point of losing kidney of home any further. At Vanderbilt a wk where they pumped me full of antibiotics with 2 Ivs Would never recommend this place for a dog!!!!!!!?

If there could be a negative rating there should be. Don't go to this practice!! It is a factory…read morefor the benefit of rich, uncaring doctors that are too busy to meet with patients. He ordered an MRI at my insistence, When he called to tell me results at 6:30pm that he found a cyst, he was rushing, too busy to answer questions. He said "schedule an appt with me where we can go over all your questions, so the next day I called and asked for an appt with him. I took off work and found out he was out of office for 3 weeks and had a PA scheduled. I told front office desk, who had as much attitude and arrogance as Dr. Anderson, that the scheduler to me I had an appt with him because I had questions on my MRI. She said "oh, he does that... he sometimes reassigns patients to his PA" So they "lie" or misrepresent that you will see a doctor. Not surprising, there was no office manager to meet with, so I left and scheduled with Dr. Pagnani who has wonderful reviews. Patient beware!!

From the owner: TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal…read moresystem. Our practice strives to provide the full spectrum of care from initial diagnosis of all musculoskeletal disorders, through treatment, rehabilitation and education to prevent future injury. Our goal is to restore each individual to an active and functional life. Our team of physicians provides comprehensive orthopaedic care with expertise including sports medicine, joint replacement, spine, hand, wrist and elbow, foot and ankle surgery, shoulder surgery, pediatric orthopaedics, physical medicine and rehabilitation, and arthroscopy and trauma care.

Best doctor EVER! I have been a patient for over 20 years. There is no better outfit in middle…read moreTennessee, including Nashville. Thank you Dr. Dinella for all of your years of care and devotion.

We love Dr Whitaker! He is so kind, helpful, patient, and has incredible bedside manner. Our son…read moreloves him and so do we!