I love that it is in Chapters. I also love their typical Starbucks acceptance of sitting for a long time when I work on a paper. However, maybe because it is always crowded the staff frequently appear snappy, even sarcastic at times. In most Starbucks there seems to be a sense of superiority in staff but it is not bothersome. This one seems to be mixed with fatigue. They recently hired a new barista and she is a fresh air because she smiles. read more