This spot is STILL slow!! They have knew staff, but still understaffed. Great location, SLOW!!!!! SERVICE!!!!

Well back again service still HORRIBLE!!!!! I am a regular and staff look me square in face and continue filling drive thru and online orders. At 7am inside is extremely slow so no reason anyone should wait for a simple cup of coffee. I'm a regular at several locations Tinley Park, Oak Forest and Crestwood Illinois. These stores seem to have better in person customer awareness and service. Maybe another location off far south along I-57 before 87th street would send a message. read more

This location is always busy but they most definitely handle their business! I have grown accustomed to ordering through the app and so far I haven't been disappointed yet, I order as soon as I get off the train (three min walk) and it's ready when I get there. Keep up the good work guys! read more

This place is consistently slow and understaffed. The customer service is non existent. It upsets me that people feel as though they can shirk proper service because of where they are. You are on the south side of Chicago. Please have some pride in who you are and where you work. We should provide world class service to each other, however most times than not it is the worst service we provide to each other. Please do better. I just watched a lady drive right past the window cause she got tired of waiting. This cannot continue. read more

Customer service is Terrible. I hate coming to places like this in the hood. I'll just leave it at that.

This is my first time going to this Starbucks during breakfast hours & it is also my first time actually going inside. It was a pretty busy & a bit chaotic. While other customers did have their fair share of complaints, I had a great experience here! I ordered the Strawberry Refresher & the Caramel Frappuccino & they both came out pretty fast. They taste great. My sister & I were in & out. I would most likely return to this location in the near future! read more

Starbucks - Coffee & Tea Near Me - Chicago, Illinois

See all

3 stars for being a mirage in the middle of nowhere. The place is generally clean and the service is ok. There is plenty of parking and it's located conveniently off the highway. It's on the small side but there are a few tables to sit at. There is also a drive thru that is constantly busy. My biggest beef with this location is that the coffee is never really fresh or very hot. I have been to this place at least a dozen times and I have never had a really good cup of coffee. It's ok but not great. There is also never any non fat milk out on the service counter. They do provide non fat at my request which is nice but I don't like having to ask for it. The baristas are usually busy and I feel like I slow them down asking for non fat. Anyway, it's an ok Starbucks but it's even better because the options are limited around here. read more

Went to this starbucks around 8:57pm as I was going to the door the barista closed the door on me! Do you have any common curtesy to say "sorry were closed by drive threw is open"?! This was a young male. Went to the drive threw placed my order. First of all temp was off it was cold, second my macchiato tasted nothing like a macchiato! Im assuming they half did my order since it was an hour before they closed. The same male was at the window, he was very rude and non-chalant. I understand that its 9pm you have an hour to go at work and your tired, guess what we all do it! If your working with people you must have the personality! The Starbucks was the only one close on my way and its not in the best of neighborhoods. I will NOT be ever returning to this location! read more

Does anybody even know how to smile here? Customer service is horrible & it does not take half hour for just 3 frappucinos. I also asked for the caramel ribbon crunch without being let known that there was no more crunch....in the end I just got a caramel frappucino which I ended up having to still pay more for. Better workers please! Just go to another Starbucks. read more

Drive-thru times is ridiculous. You rush me to take my order and then I sit in wait for 8 minutes at this point to get my order. Sitting in line long enough to write this review. As I right, a worker with drive-thru head phones is taking trash can across the parking lot. Why? Ridiculous. Still not at the window yet. read more

There seems to always be a long line for the drive-thru at this location and I only drink coffee 4-5 times a month. There is plenty of lot parking here since it shares the lot with surrounding stores. The inside is pretty small and I wouldn't recommend this location to do any work or have any meetings. There is outdoor seating, but it's located right off the busy street, so don't expect much peace there. When I finally get the coffee, it's consistent good, so no complaints there. The customer service is ok. read more

This Starbucks is the only Starbucks in the area and they're the worst! The service is super slow, and I've been given the wrong order many times. Every now and then they'll get it right. I truly hope manager turns this place. read more

My father gave me a special gift card "limited edition" he had for over a year. That being said he gave it to me at this location and the girl snatched it from me so fast to add the value to my app. They did joke around about him adopting her or a b day gift for her and it did go from jokes to uncomfortable joking. My father told me about he saved it just for so we went back less then 10 mins later and it was no where to be found :/ . It was upsetting to me and my dad how everything played out so I'll never be back at this location, read more

It's unusual to have pleasant service that I received today. I have gone here countless times out of desperation. This Starbucks have the nastiest drinks . How can one continue to f-k up a cup of coffee??!!!? Hot or iced. Actually their ice drinks taste better. Today, I ordered something different and it was DISGUSTING!!! The bottom of my cup was coated in syrup--YUCK! I'm SUPER done and NEVER EVER coming back! I'm complaining tomorrow. read more

Scary place to be: Incompetent staff allow people to "sit" around in this location and not order anything. Allow "customers" who aren't actually buying anything to have X-rated screaming matches with each other... Staff laugh at the belligerent "customers" instead of asking them to leave and calling the police. All of this equals paying customers won't ever return. Such a shame. Staff needs retraining here... read more

I have not gone here yet and have had a bad experience I consider myself to be one of the ambassadors of Starbucks!!! I love the attitudes they make me laugh and they are the only Starbucks that have gotten my Iced Coffee SF Vanilla Soy Misto with 4 Sweet and Lows absolutely perfect!!!!! read more

I just got into coffee recently and this is the closest Starbuck's to my house. The service here has been good every time I have visited and the Batista's are courteous. The WiFi works just fine as I was able to work from here for a couple hours no problem. The only knock I have against this location ideas they don't have the wireless charging like the Starbuck's on 55 th and Woodlawn, but that was ok cuz I had my MacBook pro with me. Also I left my phone behind here last week, and it was still there when I realized and came back. So props to them for that as well. read more

Rezna is the bomb-diggity. We were in the drive-thru and after I placed my order my 14 year old son said "nice service"! She did provide excellent service. It continued at the window. This is the reason I continue to patronize this brand. It's the culture of Excellent customer service. read more

Love the fraps!!! It's really clean and great service too. It'll help sleepy peeps wake up in a jiffy. read more

Only Starbucks on my way to work in Roseland. It's a quick stop off 90/94 at the 87th exit. The drive-thru line can be very long at times, and I've spent 10 minutes (easily) waiting in the line. Sometimes it is quicker to just park and go inside. The service is generally average. Not a negative experience, but not the best. They just added a long community table on the inside, which is great because they were definitely lacking tables before. Last time I went with a coworker to get some work done the wifi wasn't working. read more

Laziest staff, from the manager down. The entire staff joked with each other while people waited in line, and also made drinks for themselves. I waited over 15mins for my tall pour over. read more

This is by far the worst Starbucks experience I've ever had. This is a very poorly managed location and the customer service team there is disrespectful rude and I care about Starbucks name and reputation for having good customer service. This is the only location. The Reps were rude from the beginning, overcharged me, forgot to give me my food, then messed up my order, then close the window on me while I was talking. read more

Today I ordered two grande Vanilla Bean Frappuchinos with easy ice, whipped cream and carmel sauce. Not only did they hook it up they didnt skimp on the carmel sauce and whipped cream. They know how to hook a customer up with some good stuff. I was very happy since they made it exactly how I liked it. read more

I am a frequent customer to Starbucks. I visited this location for my morning fix. Went through the drive through and ordered an iced coffee. They messed up my first order so i brought it back for them to remake. Lo and behold, they messed up the second. So i asked for my money back. The barista said it would be a few days before it was refunded. Checked my account a few days later and they ended up charging me a second time and i was never refunded anything. So i called the location and they said they would have to see my account before they did any adjustments. Very, very disappointed. I will not be visiting this location again. I ended up having to call corporate for anything to be done. This is by far the worst location i have visited yet. read more

I frequent this Starbucks a lot and it never ceases to amaze me how poor the communication level is between the barista and the customers. I ordered an iced cloud macchiato that comes with a specific lid, however I was given the regular iced coffee lid that requires a straw. When I inquired about the right type of lid, the barista told me they had none. I understand that a place can run out of something but what I don't understand is why this wasn't communicated when I paid for the drink. I would have like to have had the choice especially since this specialty drink is meant to be consumed a certain way for desired taste. I'm not looking to get anyone fired, I just wish that the customer service/communication skills that are given on the other sides of town, made there way to Chatham. read more

Lelia is such a delight to interact with. Very friendly and professional each and every visit to Starbucks. I have been in the customer service industry for over 20 years and can surely appreciate great service. Fast service with a smile,, thank you Lelia.. read more

Worse Starbucks ever you don't have oatmeal do t have right size cups managed not helpful attitudes suck how disgraceful to offer this substandard service in this neighborhood. Calling corporate. read more

Drive through is SOOO slow. This is my first time visiting this Starbucks. I ended up late to work because I assumed the drive through would be a similar time as other Starbucks. NOPE. Should've went to Dunkin read more

The first time I've ever been in a Starbucks and had a bad experience. The night time manager or supervisor or owner because she said repeatedly it was her store, anyways she was very being very rude to me a few another customers for no reason. After I've been sitting at the table working on my computer for about two hours she comes over and yells at me and a guy who had just walk into the door to sit and says "yall can't come in to MY store and use the wifi and not purchasing anything shit aint free" Mind you I have been sitting down for a while made my purchase of coffee an hour before. However she did have another customer before this which really upset her. She started ranting to her employees about the situation very loudly. Maybe she was still fired up after that experience I don't know, but her approach to us was very unnecessary and rude. She says she's just doing her job whatever that means But I and a family group next to me left just because of her rude e presence and I probably won't be going back. which sucks because its right by my house. read more

Drive thru service slow as hell. It used to be better, but now none if the employees seem to care.

For the record, this is one of very few starbucks on the south side. I find most stand alone starbucks locations to be cramped and a hassle to get to, let alone park. This location is easy to get to with a large parking lot.The employees score maybe a 3 on a scale of 10 for friendleness. I'm not a person who likes to chat up strangers, but would it kill you to smile at least? A fake smile would be better than a surly attitude. I feel like an intruder pulling up to the drive thru, the way they shove my drink in my hand, and slam the window shut before I can say thanks. My last visit, my frapp had such a bitter nasty taste I ended up throwing it out after 1 sip. My advice, come here if you're in the area but I wouldn't go out of my way for this location. Especially if you value good service. read more

Tried again today. Drink still wrong. I give up; these people are just too incompetent and have the nerve to have attitude. I'm taking my business someplace else. Thank goodness for options. read more

My last 3 experiences at this establishment have been subpar. On one occasion I waited at the drive thru window for 15 minutes to get my drink. When I asked if I could get a free drink coupon I was told no. The second time I place an order over the mobile app and when I got there my drink was not made. Today I place an order over the mobile app and when I get there they don't have what I ordered. To be fair I was offered a comparable drink, however I expect more from this establishment because people except less because of where it is located. Please take notice of this and correct it. read more

This is absolutely the worst Starbucks for customer service that I have ever encountered. They are slower than slow, and rarely deliver a quality product, or even what was ordered, for that matter. Management is unprofessional. Go elsewhere! read more

I have gone to this Starbucks a few times on my way to work, as this is the only convenient location traveling south. Many times they have made my drink taste terrible and this morning they made me a luke-warm peppermint mocha, which I did not taste until I was back on the highway. My coworker's drink (both of the drinks were in the beverage tray) flipped over and spilled all over my leather seats because they obviously didn't secure the drink in the tray. I have called multiple times this morning, to no avail. They will not pick up and the phone rings and rings. Come on Starbucks, fix this location!! read more

Love the entire team; it's amazing to get excellent customer service, friendly people everytime I walk in to the place; they greet me by name and the atmosphere is pleasant! Recommend this location read more