My experience as a walk-in was great. Moving here from NJ, the agent compared my coverage to…read moreAlabama's. No high pressure sales. Several quotes were shown comparing different coverage levels and costs so I could choose what was best for me. I received excellent personalized service. Highly recommend, everyone was welcoming, friendly, and knowledgeable.

Mandi Fortner and her staff exemplifies what customer service SHOULD look like. Especially in an…read moresuch an already stressful time. They took immediate action and took care of everything! I literally can't say one negative remark. From the time Misty ( Sweetest and most professional ever) answers your call, you can expect prompt and courteous service! ** Absolutely recommend Mandi and her staff for all of your insurance needs!

I had a wonderful experience with Brittany Henley. She was courteous, kind, knowledgeable and very…read morehelpful. Thank you, Brittany, I really appreciate your help. F. Ashley

First, I must commend ASE for opening an office in Prattville. It's much more convenient than…read moredriving to the Millbrook location. With that being said, I must express my thoughts regarding the office personnel at this. Christian, Molly, Rachel and Veronica are absolutely AWESOME...they are professional, courteous and always wiling to assist. I noticed on high volumes days when they are shorthanded dues to someone being at lunch or out of the office, their attitudes are still, customers FIRST. They continue to stay on point addressing the customers concerns and do this without complaining. Just recently, Jeanette began working at this location on occasions, and I must say, she is a perfect fit and complement the other employees possessing the same attributes. The only downfall at this location in my opinion are the kiosk machines, which seem to be inoperable more often than not. This creates a problem, especially on high volumes days when customers are attempting to utilize the kiosks and they are not working. As a result, office personnel have to stop and address those customers concerns, thus creating a further backlog. Customers then become irate, impatience and start complaining or just leave. I understand the objective of utilizing the kiosks are to make things more efficient, which is great when they are working properly. But when they are not, they are nothing more than a useless piece of machinery. Now it appears customers are being forced to use the kiosks when your organization have not figured out how to keep them in operation. As for me, I rather interact with people opposed to machines. The aforementioned personnel are certainly an asset to your organization and should be commended for their commitment to customer service. I say to them, keep up the good work!!! It is certainly being noticed and very much appreciated.

Great healthcare option...No complaints! My wife had surgery this year and it covered treatment and…read moremedications. Still have my oldest on our policy and everyone takes BC/BS

I appreciate all the good services I have received from the ASE Credit Union over many years as a…read moremember. Yesterday as I entered the ASE Credit Union at 1000 Interstate Park Drive in Montgomery, I was welcomed by Jazs. She asked me as soon as I walked in the door if she could help me. She was very efficient, professional, friendly and took care of all my needs. It is hard to get good service like that and again, I appreciate it very much. I also have the online banking that is so helpful to me. Thank you ASE Credit Union and Jazs!!

My favorite Credit Union by far! I absolutely love ASECU!…read moreThe staff and customer service are awesome! I have been banking with them for 10 years and it has been very easy. I am extremely pleased with how quick they respond. I love the online banking app as well! Good job ASECU, keep it up! I recommend this Credit Union to everyone :) Might I add, Jackie Patterson has not only been GREAT to us but she has helped our children get started with their banking needs!!