I was a bit worried about the visit, being that it is in New Britain, CT which does have a lot of…read moreghetto and beauty alike.... I was pleasantly surprised at the amicable staff, the place was clean, and the procedure expectation was 100%. It was with the Radiology Dept, so granted, no hospitalization, but the techs and nurses were really good. Pleasant, professional, funny, clear, and prompt.

I recently spent two nights in this hospital. I was supposed to have an outpatient procedure in the…read morecardiology Cath lab that ended up requiring admission to the hospital. While my time spent in the Cath lab with their team of nurses and doctors and technicians was absolutely without issue, I wish I would have known how awful it was going to be once I was admitted to the hospital. They were managing my pain with a narcotic however after approximately an hour of getting the medication in my IV; the pain we return. Since my pain level was not being managed by the medication, they made the decision that I could not be cared for at home and should be admitted to the hospital. Once I got my room they continued to manage my pain and my nausea. Here is a list of my biggest issues: 1. Pushing the nurse call button; it was unclear based on the technology or the response time whether I was actually heard. Because I was in such pain I would count down the minutes to the next time I was able to get my next dosage of narcotic pain medication. Sometimes the red light would stay on and others it looked like I hadn't pushed it. Many times the intercom button would ring I as if I had called it. It was on the table next to me, I hadn't leaned on it. 2. At one point I threw up a couple times and had to ask for the nurses to bring me something to throw up into. That same plastic bin was then left in my room with the contents in it on my table (where they brought in my meals) for what seemed like at least 12 hours 3.They didn't seem to know whether I was a fall risk or not. I was on heavy pain medication and could barely walk due to delirium, nausea and weakness. 4.They have white-erase boards near the patient's bed that tell you what your name is, why you're in the hospital, who your nurse is, when you're next pain medication is coming, what your pain number is and what your discharge goals are. This was so sad, because they never wrote anything on the board other than the nurse's name. I had no idea the next time or what medication was coming for me to help with the pain. 5.I was vomiting and peeing from the force in my hospital bed and I would call the nurse and have to explain to them what was going on I remember them not really knowing why I was in pain which is alarming since they have my entire chart up in front of them; hypothetically. 6.If I was in distress & the nurse was visiting her patient on the other side of the curtain, they would pretend that I wasn't there. I was moaning in pain asking for things. 7. When I pushed my call button the voice that would come back through the intercom sounded like the most angry, unhappy, uncaring voice basically saying, 'what do you want'. 8. The 2nd night I was able to unplug my IV and wander down the hallway to try to find out who my nurse was. I did this because I knew that shift-change had happened she had not come in and introduce herself to me. I found her name next to mine on the wall in the hallway. She seemed confused because I asked her specifically by name and she said, 'That's me... who are you?' 9. I asked for toothpaste /ear plugs, and disposable underwear since I had not intended to stay overnight. Toothpaste and ear plugs never showed up. 10. I remember having to explain what procedure I had had done and what I was experiencing to the nurses and to some degree to the supervising Dr. In a way that felt like they didn't know or hadn't heard of it before which was scary. 11. The alarms beeping in our room would go off for 30+ minutes. We'd have to call each time to the nurses station. 12. This hospital has a 24/7 visitation policy, people in your room talking at any hour of the night? Wtf.

This hospital truly stands by its name... "Hospital for Special Care". The staff works beyond the…read morenormal to help you not only feel better physical, but also to help create a plan of action to help you rebuild your life stronger physical and emotional as well. I have had chronic pain since 2006 between my neck, back, knee, foot, and recently tendinitis in my hand for almost 2 years, I have done regular PT and even tried getting a Cortisone shot to release my pain. However, it lasted 2 months and the pain was back even worst then before. I was diagnosed with Fibromyalgia several months ago and recently was advised to try Aquatic therapy since the pool is 93 degrees. My first visit was beyond compassionate for my pain. I was given several laminated pool exercises after my treatment was completed. Within 3 months of going to the pool 3 times per week-1 hour each time. Not only did my pain in my hand went from a level 9 to 2. I was then able to strengthen my other joints since the water has less poundings on my joints. It was like a healing miracle happened. I am feeling so much stronger not just in my joints but in my mindset as well. Anyone who hasn't had a great experience with this hospital, perhaps you didn't give it a fair chance. I wanted to live my life without as much pain so I can. I did what was advised even when I didn't want to go I went always. I talk to everyone I can about this hospital. I love their logo.... "We rebuild lives" that's just what they did for me. So please don't lose hope where there is breath there is hope. Angela C. from Southington

Trying again with the outpatient day program. We have been very frustrated with the lack of follow…read morethrough on promises of post discharge care and follow up. Our grandson was a patient at HFSC a little over a year ago, discharged with promises of follow up and NOTHING. He has been hospitalized three more times for the same challenges, never again accepted at HFSC and the outpatient day program which has been promised, then slow rolled with delay excuses which made little sense and now after an 8 week wait that was supposed to be 3 we shall see how it will go. His challenges far exceed a clipboard and stickers for treatment but that's all he's gotten so far.

I checked my blood pressure on the morning of 12/19/2025 and found it to be 218 over 127. I drove…read moreup to UConn Medical Center, where I had some bloodwork done. I had a minor stroke a while back, so I try to keep an eye on it. They wanted to admit me, but I had to be home to feed my mother and my cats, so I chose to go back home. After I fed my mother and my cats, I was eating when the phone rang. I answered it, and it was a Doctor from John Dempsey Medical Center (UConn). He told me that the results came back from the bloodwork tests, which showed many abnormalities. He told me to return immediately to the hospital as I was having an "acute kidney failure" that could, along with the high blood pressure, cause a major heart attack. He said I needed to be admitted as soon as possible. As soon as I finished my supper, I hopped into the car and drove back to the hospital, and signed in again. The blood pressure was up over 200 again, so I waited in the waiting room until they could find a bed. I have very bad discs in my lower back. I have passed out from the pain because of them. After more than an hour passed, my back was acting up. I had no choice but to ask when the bed would be available. I was told it would be over 3 hours. I told the lady in the ER that I could not sit up for that length of time because of my back discs. She told me that there are no beds or gurneys available in the entire hospital that I could use while I waited. She told me that if I didn't like it, I could always go home. That is what I did. If I passed out from the pain from my discs, they would have let me stay on the floor for over 3 hours until they found a bed. That is completely unacceptable and unprofessional for any medical facility. John Dempsey is supposed to be a crown jewel as far as medical facilities here in Connecticut, but I found it to be a lump of coal. Needless to write, I won't be going back again. I advise others to find a better place.

I've been going to UConn for 35 years and it has been going downhill. It is really bad now in my…read moreopinion. U wait months to see an APRN and if they are out for any reason there is no one to cover medication renewal or ur case. No one follows up on scans or anything. U r left hanging in the wind. Despite being in serious pain or having serious conditions u wait for months for an appointment. Then many times I have experienced the provider cancelling my appointment with no follow up. Very poor and disappointing. Patient Relations I called 3 times and no call back. Pretty bad for 2025.

Worst. ER. In. The. History. Of. Existence. Of. ER's…read more I'm sure the creators of the tv show ER would be horrified about what happened. My husband wasn't feeling well (thanks, misdiagnosis from Kathy's Urgent Care in Rocky Hill) so I took him to the ER here. We waited for over 2.5 hours in just the waiting room, finally got him into a super old room that had equipment in it from when the hospital was no doubt built, and waited another hour and a half before a nurse even came in to take his information. And it wasn't even that busy that night. Waited ANOTHER hour for another nurse to finally come and take him for a chest x-ray, and then waited another 45 minutes for him to come back with the x-ray results. The room was dirty, the walls were falling apart, ceiling tiles were cracking, and I don't think the area behind the door has been swept in a good 3 years.

Terrible place, very stuck in the past when it comes to visiting patients in the ER. Security are a…read morebunch police want to bes.

Took great care of me and my newborn. All the nurses were so kind and knew exactly what to do. I…read morecouldn't be more grateful!

Was assigned a PCP from their physician pool last year, since I do not have a doctor coordinating…read moremy health care. It was a year to with appointment coming up, they just called to cancel. I have to wait now until 2027 to see a doctor. Good thing am not a cancer patient.it, and now with t

Are you kidding me... 1.5 stars max????? My PCP sent a…read morereferral to Hartford healthcare . Received a call from a "Susan", no last name. Called back numerous times only to get through to the answering service after waiting for 10 minutes. Always, always do your research on these healthcare providers Never saw one and a half star overall review on a medical service . 90% of the reviews are one star reviews . Please don't waste your time and get over burdened with stress .

i can only recommend you go elsewhere. i found a significant lack of professionalism, no…read moreempathy, no compassion, no expertise and an inability to adjust to rapid changing situations. In general i find the lack of quality care in Torrington CT pervasive. Go elsewhere

Technicians were very knowledgeable and made me feel at ease during my appointment. Inside the room…read morethere was a very large bed, a chair, and a TV with cable television. There's also a bathroom with a shower which was very clean. Overall it was a very pleasant experience, and I would definitely recommend visiting here if you have a need to!

From the owner: Diagnosing and treating all sleep disorders, including sleep apnea, insomnia, narcolepsy and…read morerestless leg syndrome.

What can you say about a VA? They're not all created equal. This one, compared to many others I've…read morebeen to is by far the cleanest, friendliest, best parking and good security. Despite all the anxiety one has from a VA visit, the Newington VA is noteworthy.

Great Care Given. Everyone I have met at Newington has been extremely nice and knowledgeable, and…read moretook great care of me.

This is the absolute worst VA facility I have ever been to! Every time I try to get help they make…read moreup just another excuse as to why they won't help me. Latest is they don't believe I stopped drinking. They've caused me more problems than they have helped me with.