This hospital truly stands by its name... "Hospital for Special Care". The staff works beyond the…read morenormal to help you not only feel better physical, but also to help create a plan of action to help you rebuild your life stronger physical and emotional as well. I have had chronic pain since 2006 between my neck, back, knee, foot, and recently tendinitis in my hand for almost 2 years, I have done regular PT and even tried getting a Cortisone shot to release my pain. However, it lasted 2 months and the pain was back even worst then before. I was diagnosed with Fibromyalgia several months ago and recently was advised to try Aquatic therapy since the pool is 93 degrees. My first visit was beyond compassionate for my pain. I was given several laminated pool exercises after my treatment was completed. Within 3 months of going to the pool 3 times per week-1 hour each time. Not only did my pain in my hand went from a level 9 to 2. I was then able to strengthen my other joints since the water has less poundings on my joints. It was like a healing miracle happened. I am feeling so much stronger not just in my joints but in my mindset as well. Anyone who hasn't had a great experience with this hospital, perhaps you didn't give it a fair chance. I wanted to live my life without as much pain so I can. I did what was advised even when I didn't want to go I went always. I talk to everyone I can about this hospital. I love their logo.... "We rebuild lives" that's just what they did for me. So please don't lose hope where there is breath there is hope. Angela C. from Southington

I was referred to this practice for psychological testing and unfortunately had a very frustrating…read moreexperience. My referral was sent several weeks ago, and after being told it was waiting for a doctor's review, I did not receive a decision for another three weeks. When I was finally contacted, I was informed that the referral had been denied because the testing was considered not medically necessary. While I understand that not every referral will be accepted, my biggest concern was communication. It was extremely difficult to get in contact with anyone by phone, and I spent a significant amount of time trying to reach the office for updates. The long wait times and lack of communication added unnecessary stress during an already difficult process. If you are considering this practice, be aware that you may experience delays in receiving updates and may have difficulty reaching staff by phone.

The doctor i saw is wonderful, but the office management not so much. I had to wait 45 minutes to…read morebe seen for 5 minutes. Someone from the office could have called and let me know to come in 45 minutes later, since they knew they were running late. No consideration for the patient's time.

I been a patient of Starling Physician Practice for many years. The Doctors and Staff are…read moreWONDERFUL. I just recently had surgery in the last few weeks on my back. The doctor who preform my surgery was Dr. Osman. He made me feel COMFORTABLE about my upcoming surgery. He is so PROFESSIONAL, KNOWLEDGEABLE, COURTEOUS AND PLEASANT ALONG WITH THE STAFF. His bedside manner is what every patient wants to experience. You want to feel comfortable and if you express problems or concerns, you want to know that your doctors are listening and act on the issues you are having. Your facility is a place where someone can go and get their medical issues addressed and taken care of. Please keep up the GOOD WORK WITH YOUR DOCTORS AND STAFF. THANK YOU. Linda A. Nicholson

Worst. ER. In. The. History. Of. Existence. Of. ER's…read more I'm sure the creators of the tv show ER would be horrified about what happened. My husband wasn't feeling well (thanks, misdiagnosis from Kathy's Urgent Care in Rocky Hill) so I took him to the ER here. We waited for over 2.5 hours in just the waiting room, finally got him into a super old room that had equipment in it from when the hospital was no doubt built, and waited another hour and a half before a nurse even came in to take his information. And it wasn't even that busy that night. Waited ANOTHER hour for another nurse to finally come and take him for a chest x-ray, and then waited another 45 minutes for him to come back with the x-ray results. The room was dirty, the walls were falling apart, ceiling tiles were cracking, and I don't think the area behind the door has been swept in a good 3 years.

Terrible place, very stuck in the past when it comes to visiting patients in the ER. Security are a…read morebunch police want to bes.

Came here for a non corona related incident and people requesting corona tests due to potential…read moreexposure came in. They had noses dangling out of their masks, one girl was pulling her mask down to drink out of her water bottle, and the staff said nothing. What is the point of people wearing a mask if the people with potential exposure don't get told to properly wear their masks?

Went there the week before was great with the PA when there's different staff is running very…read morepoorly do you immediately call people that were just walking in and left my son and other patients there from 1 o'clock down for dad my son went to twice already to remove the stitches that they put in, and they did not even attend to him so now I have to go to a physical hospital to get it removed.

Are you kidding me... 1.5 stars max????? My PCP sent a…read morereferral to Hartford healthcare . Received a call from a "Susan", no last name. Called back numerous times only to get through to the answering service after waiting for 10 minutes. Always, always do your research on these healthcare providers Never saw one and a half star overall review on a medical service . 90% of the reviews are one star reviews . Please don't waste your time and get over burdened with stress .

i can only recommend you go elsewhere. i found a significant lack of professionalism, no…read moreempathy, no compassion, no expertise and an inability to adjust to rapid changing situations. In general i find the lack of quality care in Torrington CT pervasive. Go elsewhere

4.5 stars. Hartford…read moreHealthCare Medical Group is a large network of physicians and practitioners with different specialities. They are found all throughout Connecticut. They see children, adults, and the elderly; it could be for a simple routine visit or a complicated medical issue. The visits can be in any of their many locations or a virtual one. They also use the MyChart portal which makes it convenient for patients; you can message your doctor, request prescription refills, make appointment, see test results, and more. I've seen my primary care doctor through this network and have had a good experience. My gynecologist, who is from a different network referred me to this office. Since I have a family history of breast cancer, I was referred to a breast specialist. It is better to be proactive than reactive! Ladies, get those mammograms! Especially if it's covered by your health insurance. This office reached out shortly after and I was able to make an appointment fairly quickly. The location was large with plenty of parking. Upon entering, there was a help desk that showed me where to go. Checking in the office was easy and I was seen within 5 minutes. The whole appointment took about 30-45 minutes. The APRN Kayla Cristoferi was super warm and professional. She was thorough, went over standard protocols, and answered any questions I had. Checking out was also quick and easy. The facility was clean and pristine. Overall, I've had a good experience so far.

I was a bit worried about the visit, being that it is in New Britain, CT which does have a lot of…read moreghetto and beauty alike.... I was pleasantly surprised at the amicable staff, the place was clean, and the procedure expectation was 100%. It was with the Radiology Dept, so granted, no hospitalization, but the techs and nurses were really good. Pleasant, professional, funny, clear, and prompt.

I recently spent two nights in this hospital. I was supposed to have an outpatient procedure in the…read morecardiology Cath lab that ended up requiring admission to the hospital. While my time spent in the Cath lab with their team of nurses and doctors and technicians was absolutely without issue, I wish I would have known how awful it was going to be once I was admitted to the hospital. They were managing my pain with a narcotic however after approximately an hour of getting the medication in my IV; the pain we return. Since my pain level was not being managed by the medication, they made the decision that I could not be cared for at home and should be admitted to the hospital. Once I got my room they continued to manage my pain and my nausea. Here is a list of my biggest issues: 1. Pushing the nurse call button; it was unclear based on the technology or the response time whether I was actually heard. Because I was in such pain I would count down the minutes to the next time I was able to get my next dosage of narcotic pain medication. Sometimes the red light would stay on and others it looked like I hadn't pushed it. Many times the intercom button would ring I as if I had called it. It was on the table next to me, I hadn't leaned on it. 2. At one point I threw up a couple times and had to ask for the nurses to bring me something to throw up into. That same plastic bin was then left in my room with the contents in it on my table (where they brought in my meals) for what seemed like at least 12 hours 3.They didn't seem to know whether I was a fall risk or not. I was on heavy pain medication and could barely walk due to delirium, nausea and weakness. 4.They have white-erase boards near the patient's bed that tell you what your name is, why you're in the hospital, who your nurse is, when you're next pain medication is coming, what your pain number is and what your discharge goals are. This was so sad, because they never wrote anything on the board other than the nurse's name. I had no idea the next time or what medication was coming for me to help with the pain. 5.I was vomiting and peeing from the force in my hospital bed and I would call the nurse and have to explain to them what was going on I remember them not really knowing why I was in pain which is alarming since they have my entire chart up in front of them; hypothetically. 6.If I was in distress & the nurse was visiting her patient on the other side of the curtain, they would pretend that I wasn't there. I was moaning in pain asking for things. 7. When I pushed my call button the voice that would come back through the intercom sounded like the most angry, unhappy, uncaring voice basically saying, 'what do you want'. 8. The 2nd night I was able to unplug my IV and wander down the hallway to try to find out who my nurse was. I did this because I knew that shift-change had happened she had not come in and introduce herself to me. I found her name next to mine on the wall in the hallway. She seemed confused because I asked her specifically by name and she said, 'That's me... who are you?' 9. I asked for toothpaste /ear plugs, and disposable underwear since I had not intended to stay overnight. Toothpaste and ear plugs never showed up. 10. I remember having to explain what procedure I had had done and what I was experiencing to the nurses and to some degree to the supervising Dr. In a way that felt like they didn't know or hadn't heard of it before which was scary. 11. The alarms beeping in our room would go off for 30+ minutes. We'd have to call each time to the nurses station. 12. This hospital has a 24/7 visitation policy, people in your room talking at any hour of the night? Wtf.

BE AWARE: Annual Routine Eye exam in Bristol, CT resulted in an $841.00 charge (insane for routine…read moreexam). The exam itself went well, Dr. Lavoie was thorough and professional but the billing is an entirely different situation. I've been calling the billing department for 6 months to understand the additional charges to no avail except for one individual, Edmond, others are non-responsive and do not call you back. I've had to appeal with my insurance company and they are assisting but Staring has refused to reduce the charges or change the CPT codes associated with this visit. They've now handed this over to a collection agency, I've never had to deal with any collection agency, I'm a person that pays their bills promptly but this is principle they NEVER stated these 'other tests' were outside the Routine exam fees and I'd be changed additionally. It's unfortunate that after almost 40 years of being a patient I, my husband and the rest of my family will be moving our optometrist needs to another practice. BEWARE!!!

No real point of seeing a physician or medical "expert" if you can't get in contact with anyone…read morewhen you call