The bank obviously has problems with security. A warning of fraud comes up everytime I log in…read more I could not get into my online account. I went into the bank to ask what happened and to see if my paycheck was in my account. The head clerk continued to talk over me so I couldn't get my questions out. Finally asked her to please stop talking over me and how could she help me. She then made a phone call and told me even though the money was not showing online it is in my account. A couple hours later the VP called me saying how rude I was to the teller - REALLY???? Asking her questions is rude??? Than he said he was closing my account because of it!!!! Opened an account with another bank...

Benny, the branch manager, feels that $35 is more important than customer service. As a business…read moreprofessional I feel it is important to keep customers, especially students who will one day run this country, and the key to that is by taking care of all of you customers. By simply refusing to wave an overdraft fee (which is a branch decision) due to a banking error Benny has lost all business of myself and anyone else that I deal with. I discourage anyone from dealing with Benny or First Citizens Bank. Any other bank would have been happy to help in this matter, and it is sad that I have to take my business elsewhere!

I have visited and used this branch on a number of occasions and have had no problems from the…read morestaff with any of my requests. I have needed to use their notary service on a few different legal papers and they helped me for no charge since I am a member. The people who work at this branch have been professional and polite to me and I would use them again.

Do not buy the website sales pitch for this company. They are not what they advertise themselves to…read morebe as far as I am concerned. Poor service. They say they can get an answer to you quickly and after 2 days, nothing. Lots of paperwork and questions but after all is submitted, no call back and no email with a reply. They are not as efficient as Kabbage who truly uses an intelligent algorithm that uses Social media, web presence etc to electronically underwrite your loan. SnapCap as far as I am concerned is like an old tired bank. You submit a bunch of information and then an underwriter [just like a bank] decides on your loan. Total waste of time. Save yourself some time and go to Kabbage or a traditional bank.