While this is one that I debated on writing about, truth is truth…read more 2-3 years ago I was in the market to switch insurance and after seeing a million gecko commercials I figured I would get a quote from the gecko. I did via the website and everything looked good but I also had a potential lingering issue with my homeowners insurance that the 800# number rep. mentioned might be better handled locally. Fair enough. I call the Whitehall office and the person who answers the phone said that she can't help me and that the agent is busy. She recommends that I make an appointment and come in a day or two later to speak with the agent himself. Fair Enough. I show up the day of the appointment and the same person I spoke with on the phone is the one who greats me behind her desk. She says that the agent is too busy to see me but that he recommends waiting to see if the pending issue (it was legal-but it also never happened) occurs and if closer to the time of my existing policy running out, the issue doesn't move forward, them maybe he can help me. Great. I love getting the run around, being lied to and having my time wasted. For whatever reason I stuck with Geico by going home and recalling the 800# and they finished the transaction without issue in ten minutes. Fast forward a year or two and while Geico giveth with their 15% rebate, when my renewal recently came up they also taketh away with an arbitrary 25% rate increase. I call the 800# and Zachary tells me he has no idea but likely it's because of a high number of Covid cases in my area which equates to more risk for the company. No crap. Not making up that answer. What a pile of BS in relation to an auto insurance policy. He also recommends calling the local agent who he says could possibly work with me to explain things better or see if any other discounts are available. Based on my last go around with the local office where appointments are not honored I took this as a sign that it was time to move on and I did. Shopped around and beat their quote easily without issue. Of course now Geico wants me back which is why I've gotten multiple emails and pieces of regular mail asking me not to forget about them, etc. Thanks but no thanks. (While I will certainly admit that my experience(s) could be an outlier, either way they happened and I wouldn't dream of doing business with this office or this company again.)

I recently got an online quote for a multiple policy. I reached out to let them know I need a few…read moreweeks until I am ready to purchase. That have decided to ignore my messages and persistently contact me 2-4 times a day on 2 phone numbers trying to push this forward before I am ready. It is basically harrassment and I wouldn't want to do business with anyone this pushy.. THEY MUST BE DESPERATE