I recently had an accident and the team at Progressive Car Insurance was very helpful and…read moreefficient. It was easy to communicate with them and they were very supportive. I greatly appreciated it.

I'm disappointed with my experience. My premium jumped by $800-$900 with no clear or direct notice,…read moreand the policy was auto-renewed without my explicit consent--even with such a significant increase. When there's a price change this large, you'd expect clear communication and some form of confirmation. Instead, the only message I received was a vague "Your auto renewal is all set," which didn't clearly explain the new rate. After contacting customer support, I was repeatedly told that an email had been sent, but I never received anything that actually outlined or justified the increase. There was no real accountability or attempt to resolve the situation. Overall, the process felt frustrating and poorly managed. I strongly suggest others double-check their renewal details and seriously consider other insurance options. I would not recommend Progressive based on this experience.

Jimmy is the best there is! Best customer service, prices, and professionalism. Definitely…read morerecommend him to anyone shopping for insurance. He's taken care of all the cars in the family!

James, at Silver Coast auto insurance, is thorough and efficient. His personality is pleasant and…read moreaccommodating. His knowledge of the industry puts me at ease. Whenever I visit him, I leave with the confidence that my insurance needs are being met. Before I call my insurance company, I call James first. If you're lucky, you'll see his dad when you visit. He always greets me with a smile. It's cool to see a father supporting his son.

AAA Be greatful to have people like Jessica Lamas working 4 ya!…read moreJessica Lamas Policy Specialist gave me awesome customer service skills yesterday in assisting me in getting me a repalcement card fo my wife whom lost her card. Jessica was very professional the entire time we communicated. God Bless You and Family Jessica, Keep up the excellent work you do. ricky K benjamin (Happy Customer)

I was calling for a quote on insurance for my new car. My first quote was with Geico and I thought…read moreit was high. I am 69 years old and have only had one ticket in the last 25 years, the speeding ticket was 2 years ago. Geico quoted me $290.42 per month. AAA, which I've been a member for 26 years, quoted me $492.00 monthly!!!!!!!! $202.00 MORE A MONTH!!! SHAME ON YOU AAA!!!! I hope this review causes your customers to call around for quotes because you are clearly RIPPING PEOPLE OFF!!!!

During the Covid-19 crisis Jasmine helped us immensely …read more Our new insurance policy was terminated due to maintenance issues. Even though the issues were resolved quickly they ended the policy. Jasmine got them on the phone and was able to show them we had resolved all issues. We showed photo evidence and prior roof permits. She eventually was able to insure our new home for both home & earthquake insurance. Now our new investment is safe and I'm able to sleep well at night. I hope your daughter has a speedy recovery.

no te ayudan en nada nomas pagas para nada y agendas citas y nunca se comunican contigo tienes que…read moreandar peleando y tu marcando para poder resolver algo

I have been a liberty mutual insurance holder for 19 years. I am astonished at the lack of…read morecustomer service they provide. My eyes have just been opened to their poor service. I asked them for a simple task of refunding an overpayment because of a policy reduction to another card or send me a check and they said they could not do it. It had to go to the original card. I no longer have the card, which was closed almost a year ago. They told me to call the credit card company. I asked to speak with a manager and the resolution specialist informed me someone would call in two or three days. Stonewall, stonewall, stonewall. I never received a call back. I think it is time to find a new insurance company!!

If I could I would give 0 Stars for Liberty Mutual…read more Well past one year now since the accident, and Liberty Mutual has still not paid the damages by their policy holder TLG Medical Products and their driver Deymon Darnell Owens who was driving TLG Medical Products Chevy Express van on Thursday January 31st, 2013. Our own insurance company Wawanesa was surprised by Brent Johnson (Sr. Inside Claims Rep for Liberty Mutual) and Tara Costa (Team Manager) attempts to convince them that the accident was no ones fault. Even more shocked by Brent Johnson's failed attempt to explain how they came to that conclusion. We were assured that if an independent claims adjuster was hired, they would rule that Liberty Mutual Insurance policy holder TLG Medical Products and their driver Deymon Darnell Owens were at fault. We must assume that this must be normal behaviour for Liberty Mutual and that Brent Johnson and Tara Costa sole responsibility to their employer is to reject all claims that need to be paid out. Are we correct?

I have been with Aihara for several years now for home, rental, car, motorcycle, and life…read moreinsurance. They have always been great to work with. Call and ask for Margi !

From the owner: Our business specializes in getting to know our clients and making them feel special! You always…read moretalk to the same person that handles your account. We are a family owned business and know the value of human contact and great service! Come join the Aihara Family!

Wow just got of the phone with an assistant of Melissa, and just wow. Worst experience. I was just…read moretrying to get answers to some questions as living in California means an absurd amount of rules and regulations. This women was rude, didn't let me get a word in edgewise, and had an all around attitude. I'm sorry but I work way to hard to be treated like people living in tents on the side of the streets. I'm sorry 2 thumbs down. Thank you for the the bad feeling your employees left me with. Wish it were possible to not leave any stars period.

I made a number of changes to my home and auto policies this year... so many changes that I kinda…read morefelt bad for calling them so often! I mostly spoke with Winston, who's positive attitude and willingness to go the extra mile has really solidified my loyalty to Melissa's agency. There were two examples in particular that were impressive: First, when I added my wife to my auto policy, there was some trouble with keeping my "experienced driver" discount because she is from Japan and doesn't have a long history with an American drivers license. Winston worked with the underwriters and was able to convince them to let us keep the discount. Second, when I started the process of purchasing my condo, I called Winston to ask about a new policy even though our escrow closing date was still about a month away. He apparently made a note of the escrow closing date, and he called me that morning to setup my new policy. Buying a home was a stressful process, so it was nice to feel confident that my insurance was taken care of.