We bought our house new 02/2025. Johnny's was the contractor for the heating and ac. The…read morecompressor in the outside unit went defective in 05/2025 and was replaced. Then we had 2 separate outside leaks on the refrigerant. Very unskilled technicians. I do not recommend this company at all. Go elsewhere where there are competent technicians.

Heat pump went out 6 days before Christmas and 4 days before the 3 degree weather got here. Nobody…read moreelse could get me one installed in time but Johnny came to the rescue. He had it installed the day before the bad weather arrived and even came back to install a new thermostat the next day because the new heat pump wasn't functioning properly. Very professional and quick to respond. Call Johnny before you call anybody else or you'll be sorry.

Found a leak from the main floor dripping from the ceiling of the finished basement on a Saturday…read moreafter 4:30 pm. Contacted my regular plumber (not Cox) and found out he was out of town on vacation. Finally called Cox after 5 pm. Was pleasantly surprised when he answered the phone. He had other jobs already scheduled but was able to come by on Sunday afternoon. (I had shut off everything I could think of so the leak had stopped. Was afraid it was the toilet by the kitchen.) He was able to arrive an hour earlier than he expected which was great. Long store short... he was able to diagnose the actual problem (wasn't the toilet) and the issue was resolved. Very professional, very knowledgeable, very personable. Nice guy and the cost was actually less than I expected for an emergency weekend plumbing call. Hope I never need a plumber again but I would definitely use Cox Plumbing again.

When you have to get repairs done through your homeowners insurance you are frequently stuck with…read moresecond rate low bidders and get minimal help and sometimes even lies to upsell. Larry from Southern Comfort is NOT second rate. He is cream of the crop. He is obviously knowledgeable and skilled. He is friendly and answered all of my questions thoroughly. If we have to put an HVAC repair claim into our insurance again we will definitely be asking for Southern Comfort and Larry.

My heat and AC were running simultaneously. The heater was winning on a hot day. Called Late and…read moregot appointment for next morning. Larry came out and if course they little Gremilns went away and it was fine after being off all night but he narrowed it down to 2 possible problems. It ran fine but the problem came back the next day. I had done what he hold me and it narrowed the problem to the control board. He ordered the part one a friday, it came in and was installed saturday. I feel he provides excellent service at a great value. He went the extra mile checking the wiring for its entire length for possible breaks. He also got is an interim solution that reduced our misery due to heat and humidity significantly. Larry exemplifies professionalism and gives excellent customer service at reasonable cost. He has my highest recommendation.​​​​​​​​​​​​​

Quality work and excellent communication. They were on time and the team did a fantastic job the…read moreday they installed our new unit. I highly recommend Shawn and David and team.

Great experience. These guys are so knowledgeable and reliable. They came out found the problem and…read moreI needed a replacement. They came and installed the new pump quickly and we couldn't be happier.

Contacted this company four times. After waiting 4 days the first time, they arrived. Unable to…read moreisolate problem. Problem occurred again, and 4 days later they were unable to resolve the issue. Problem came back 3 days later so I called again, they promised a technician would arrive that day - have not heard anything in 5 days. From what I can tell, their customer service is non-existent. Their technical expertise is minimal because they cannot isolate nor fix a faulty AC issue.

Perfection, called for and cooling air issue, obviously in a panic because it was so, so hot in the…read moreupper 90's. The company called made appointment, called before arriving letting us know the exact precise time. Maxx the technician was exceptional, found the problem repaired and done within 30 min. Thank you Crosswhite. Definitely will be calling you for future service. We cannot thank you enough!!

Tyler contacted me via Yelp to install a bathroom faucet. He arrived on time and did a very…read moreprofessional job. He replaced both shut off valves and the new pop-up drain stopper. I am extremely pleased with his work - neat, tidy, clean. A true professional! I wouldn't hesitate to highly recommend him!

Came on time. Fixed the problems quickly. Charged a reasonable fee. Would recommend.read more

Had a leak in the basement so we called the rooter guys. They were great and came right on time…read morewill definitely recommend.

Happy with the completed repairs. No complaints. I would recommend them, especially if you have…read morehomeserve.

Absolutely abysmal! Does not guarantee his work! Never found leak and explained to my wife that…read morepeople were snorting Freon! Go with a competent company that will not give you ridiculous claims and scam you for Freon!

I bought a home in 2023 that had a American Standard condensing…read morefurnace in a conventional split system. It had an older setback thermostat everything else was new. I had ir serviced by Collins HVAC by a technician that was not the owner. A year later I had a different Service tech from Bristol VA change out that old thermostat. While he was there I asked him to check out our furnace. He told me that whomever serviced it didn't recognize a condensing furnace with a secondary heat exchanger! He said for that reason it wasn't plumbed as to the cold air intake and moisture laden exhaust gases both of which exit from pipes that pass through the homes foundation wall. I should point out that the service tech from Bristol was the owner and was authorized to service American Standard\Trane heating /cooling equipment. I Am now using that the tech from Bristol fool me once, shame on you; fool me twice, shame on me.