I appreciate this store's efficient customer service…read more My experience at this Vessi store started with a lineup outside as it was very busy during the weekend. And I was pleasantly surprised that all their staff remained helpful from lineup to paying at the cashier. On average, each customer is likely trying on at least 2 to 3 different shoe models and/or sizes, and the Vessi staff managed to service everyone quickly, bringing out one or more shoe boxes at once, while maintaining a courteous manner. Prior to Vessi, I was shopping at a different shoe store in Metrotown with no lineup; yet it is very noticeable how that store didn't match Vessi in staff's service quality. It's nice that Vessi has a physical store to try on their different style and see how the shoe fits. For me, in store shoe shopping beats online shopping with instant satisfaction and a certainty that the shoe fits perfectly well.

Purchased 1st pair 5 years ago online so finally made it to the store in Metrotown. My Vessi still…read morekeeps me dry but are worn down. Received excellent service from Linden who was very patient and helpful. Tried on many pairs without feeling pressured which I really appreciated. I wear Women's 9 and the weekender fits my insoles perfectly so purchased another black pair and the grey for fun. Highly recommend!

I don't often review stores, but I stopped in here while I was visiting Vancouver. The staff was so…read moreincredibly helpful, pulled a ton of shoes for me a different sizes because I was so excited to be inside a John Fluevog store for the first time ever. They ended up helping me get a pair of shoes for pick up at the Gastown location, they truly went out of their way. And the shoes were on sale, so they were a great deal! Will absolutely stop by again next time I'm in Canada

My first pair of John Fluevog Shoes, was a pair of high suede black shoes with silver buckles…read more I looked cool & people loved them - got lots of compliments. This was in the early 90s. They looked like a pair of shoes the Stray Cats band would wear. I would later on end up buying a pair of patent leather shoes. Not exactly what I was looking for but they were patent leather, which is what I really wanted. However they were super pointy at the front - the kind of shoes one would only wear in the Safety Dance video by the group - Men Without Hats. https://youtu.be/AjPau5QYtYs Remember that weird acid mind trip video!? Gosh the 80s had so many oddly weird songs that became hits & we grooved to them! Looking back now - it's actually quite cringey & I won't admit to which songs I liked ... I'll never tell! https://youtu.be/nTizYn3-QN0 However, these dudes put out some fabulous songs & videos & I have to admit, I ended up getting into the blazer style because of them! Anyway, I never wore those ridiculously pointed shoes outside at all - too unpractical & I would have been tripping over myself on every block cause the tip would have been catching every rise in the pavement. After being heavily embarrassed (he made me joke of the year) by a nephew who was rummaging threw my closet years ago & found my 'pointy shoes,' I finally said - I gotta get rid of them. I actually took them to the downtown location, handed them to a sales person & said - they are still new, unworn & I have zero desire for them & then left. I didn't ask for any refund or credit I just wanted them gone like a bad rash! I had contemplated actually handing them over to the founder John Fluevog, who I'd occasionally see downtown. He's hard not to miss - tall & fashionable. Fluevog shoes are occasional - parties, tea party, weddings, costume party, or just plain wanting to stand out - cool like dat - while you're out & about. Keep in mind that these shoes can hurt the feet depending on how long you have them on for. We're not talking Nike Air Max quality but rather firm & solid type wear - so keep that in mind if your feet tend to be on the sensitive side. I mean it's like being on the Strip in Vegas - one is just not going to walk the whole Strip wearing red bottoms ... right!?! Fluevog shoes are classic fashionable wear - so if you're wanting to stand out & make a scene - get here & get stylin'!

When I visited them a year and a half ago, the service was good. The two salespeople there greeted…read moreme when I entered the store, they were helpful and friendly when I asked for sizes, they informed me about different styles, they gave me a discount for my shoes just because they put the sales price tag accidentally with those shoes which were not on sale, and they thanked me when I left. The salesperson also asked for my email address so I'd been receiving their emails since then until half a year ago which I don't know why. When I passed by the store recently, the store was empty and the four salespeople there were standing by the till chatting. I entered the store half an hour later and no one greeted me. The salespeople now seemed unfriendly. When I asked one of the salespeople how were the two pair of shoes different (they look similar but with different prices), the female salesperson said, "Look at here; it's different, right?" I was surprised by her rudeness. Then she said, "The bottom is different." I looked at the shoes carefully (e.g. material, style) without saying anything and I just left. I was disappointed with their service now. Maybe their management had changed. Nevertheless, I would spend my money on other shoe stores which have better service.

I went in to get some boots with my wife before Christmas. Both of us have trouble findIng good…read moreshoes because I have Flat wide feet and she has high arches and wide feet. Pavel ( not sure if I spelled his name correctly) was very helpful to both of us. I ended up purchasing boots right away and am so happy I did. A few weeks later I wanted another pair and he called the downtown store to ask them to put the boots aside for me. Great friendly staff! On a side note- my wife did not make a purchase at that time but we will surely be back!

We love Ugg, service was a little intense, they watched us and followed us around the store…read moreinsisting they hold the shoes up front. They did this to everyone so maybe a lot of theft. Prices were great. We will be back.

This store is great if you like the brand and when there is a sale going on. They have a fairly…read morelarge selection to choose from. Customer service is usually good.

What a great place. They have it all - great shoe styles, in high quality materials, and very…read moreknowledgeable people. They will take the time to figure out exactly what will fit you perfectly, in a style you like. This is such a positive experience, a rare jewel.

I went in to browse their large comfort shoe selection and Amyn helped me. I found him extremely…read morehelpful, he looked at my feet and told me which would be a great comfortable shoe and which would give me a challenging wear - and the shoes he recommended weren't the most expensive. I really appreciated that he cared. it was clear his goal was customer comfort and wearability. There was no pressure when I said I'd think about it as I was checking out a few places and this was the first. And he said he'd put it aside for a few days no problem. I found that refreshing. And I have bought a couple pairs from there and even with a discount and they are the most comfortable shoes that not only look stylish but also are soo comfortable, Dansk brand. And Ritchie was kind and approachable as well. Thumbs up to this small business with personalized care and care to make customers have good shoes for their particular feet : )

Went to buy some shoes but they did not have my size, the lady behind the counter said i could…read moreorder and receive them in one day, one week later the shoes still did not arrive, I called and the lady who answered Angie, was rude at first but then changed her tone when I addressed it, she advised she will try to have them delivered that day with no guarantee. Three days later I still have no shoes, called and was told i have to wait 10 days before they will refund my money, just know they do not deliver in one day and as far as i see they don't deliver at all, they just take your money and make excuses, at this point they have my money and i have no shoes and they don't seem intent on refunding me, I would not order from them ever again

I like shoes, it is my nature, and I like all high end brands, BUT i never paid extravagantly to…read morethe stylish shoes. I visit Browns, especially this one, they have beautiful shoes, and most importantly their customer services and the lady shows you and explain what they have or not, is extremely courteous (I wish I could remember her name) Their price is fantastic and so affordable. The only thing i hate about it, most of the time the size I want, is out of stock!

Don't trust this retailer - avoid at all cost. Ordered a watch and received an empty box!! Now they…read morewon't answer me when website says will reply in 1-3 days

Trendy aesthetic and friendly staff. Located in the central shopping district and only a short walk…read morefrom the SkyTrain. They have all the clothes, shoes, accessories, and skate gear you could need.

Good shoe stores are hard to find. This little store will definitely have a set of kicks suitable…read moreto go with whatever outfit you may find at Plenty just around the corner. Don't be afraid of the limited space, you'll be surprised at the variety of models they carry.

I love the vibe at this place. The girl working was super chilled out, and didn't prey on me like a…read morehawk as soon as I entered the store. However, she really knew her stuff, and helped me pick out a perfect pair of kicks for the wet Vancouver winter. Enormous selection, reasonable prices, and cool accessories (wallets, bags, etc). Check it out.