I appreciate this store's efficient customer service. My experience at this Vessi store started with a lineup outside as it was very busy during the weekend. And I was pleasantly surprised that all their staff remained helpful from lineup to paying at the cashier. On average, each customer is likely trying on at least 2 to 3 different shoe models and/or sizes, and the Vessi staff managed to service everyone quickly, bringing out one or more shoe boxes at once, while maintaining a courteous manner. Prior to Vessi, I was shopping at a different shoe store in Metrotown with no lineup; yet it is very noticeable how that store didn't match Vessi in staff's service quality. It's nice that Vessi has a physical store to try on their different style and see how the shoe fits. For me, in store shoe shopping beats online shopping with instant satisfaction and a certainty that the shoe fits perfectly well. read more

Purchased 1st pair 5 years ago online so finally made it to the store in Metrotown. My Vessi still keeps me dry but are worn down. Received excellent service from Linden who was very patient and helpful. Tried on many pairs without feeling pressured which I really appreciated. I wear Women's 9 and the weekender fits my insoles perfectly so purchased another black pair and the grey for fun. Highly recommend! read more

These are the weekend style in the limited edition colorway "Songbird/Gravitate." I normally wear a size 6 but these run big and only come in full sizes so I ordered a size 5, and they actually fit me perfectly, so I would just size down in these. If you're a half size still size down. They generally recommend on these shoes to get your regular size if you're a whole number size and if you're a half size to size down, but I actually think even if you're a whole number size you should size down unless you want a little extra space in your shoe - mine fit snugly like a sock, though my toe is almost right at the end of the shoe (which I like) but if you don't then you'll want your normal size. These are also a slightly more neutral color than what they appear on the website which I like. They looked more of a mauve color on the website and I wasn't sure if I'd like that but I love how they look in person! My only complaint about the shoes themselves is that they do cut up the back of my ankle a bit where the pull tab is sewn on (which is a problem I have with the other pair of Vessi's I have as well so I think it's just a design flaw or maybe the way my foot is shaped, who knows) so I'll have to wear hydrocolloid blister patches on the back of my ankles when I wear them to prevent the friction from cutting up my ankles, but that usually does a great job and they stay on super well. This particular style doesn't cut up my ankles as bad as the other ones I have though and they're more comfortable to walk in all day, so they have that going for them. I actually originally ordered the Weekends in a different limited edition colorway, "Seine," but while the box said that it was a size 5, unfortunately the shoes inside were a size 7, so I had to return them, but I wasn't going to be able to get the same colorway because they were sold out in size 5, and being limited edition they weren't going to come back, so I ended up getting a different colorway but I left a disappointed review about the size mix up, and a couple days later I got an e-mail from Vessi's Customer Support team about my review - they first apologized for the mistake and the fact that limited edition shoes don't come back in stock, and then (and this blew me away) they offered to send me any of their current products on their website for free. I was so shocked because I wasn't expecting that at all. At most I expected them to apologize but I didn't expect to receive a free product of my choice! Vessi really cares about their customers and it really shows. I'm so glad that I purchased from this company. I ended up choosing the Chelsea Uptown boot in the color Black, but I haven't gotten it yet (they're still getting it ready currently - this was a couple days ago that I asked for that style). Shipping is 4-10 business days I believe. Honestly the first time I got shoes from Vessi they came in 3 days. These next ones came in 4 days, so they're generally pretty fast with shipping. I'm glad I could get a pair before I go on a vacation to Italy (which I expect to be rainy and perfect for Vessi's). read more

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Always wished Vessi would open a physical store since I bought my first pair of Weekends a year and a half ago and my wish came true on November 10th, 2022! Conveniently located in the Upper Level of Metropolis at Metrotown Mall. The store has a refreshing contemporary look with a functional layout of shoes and accessories displayed throughout the store's walls. Visited the store for the first time as I had to return a Stormburst (size 10) that I bought from Vessi's online store. All my Vessi's were a size 10, but the Stormburst fits a little bigger, hence the importance of a physical store where customers can try on their array of styles and sizes to make sure they are perfect before making your purchase. I have to say I'm Vessi fan for life as I consider all my Vessi's the most comfortable and absolutely waterproof. The store was quite busy, but 3 staff members were still patient and super helpful to answer all of my questions, and made my return seamless. Pro tip *online and store purchases can be returned at the store, but store purchases must be returned at the store.* read more

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Lined up for about an hour and a half on opening day, to get into the new Vessi shoe store in Metrotown. Vessi shoes for anyone who hasn't heard of them are the " world's first waterproof shoe." Also, not that it was any kind of criteria for me in deciding whether to purchase their shoes, but for anyone to whom it might matter, Vessi shoes are 100% Vegan. Having waited over and hour and a half I simply couldn't walk away empty handed; so I bought a pair of Women's Weekend Chelsea shoes. Thankfully they were having a bit of an early Black Friday sale. The shoes still cost me a pretty penny, but some discount is better than no discount; truthfully speaking, I have spent more money in the past on much less practical footwear. I love my new Vessi shoes and know that I will get plenty of use out of them. They have come in handy already for foodie adventures and more. So much lighter on my feet than the heavy, clunky rain boots I used to wear. Worth every penny!  The sales lady who attended to me was very helpful. She was cheerful, knowledgeable and made several trips to the back of the store to fetch different sizes and styles for me to try on. Service: Good Parking: Plentiful and freeLocation: Upper Level of Metrotown read more

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This is purely a window shopper review so I won't speak for the actual service as I didn't require shoes. It's a nice clean store and replaced the Spring location on the upper level of Metrotown. There are a lot of interesting waterproof items (shoes and socks, etc) but I will say the price is on the higher side. Of course, there are great benefits to having a fashion friendly water proof shoe but it is quite the investment. Worth it for raincouver and one day I'd like to own a pair but I don't find their shoes too supportive at the moment. read more

Vessi - Shoe Stores Near Me - Burnaby, British Columbia

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Don't buy from this company. I placed an order on 12/4/24 and still haven't heard back from the company. Is this company still in business?? They took my money and disappeared. Save your time and money and buy your shoes somewhere else. Tell all of your friends and family so that they don't make the same mistake I made. read more

It's a nice store location but if you are actually looking for shoes, they are quite unhelpful. Visited the Metrotown store location. Was looking for a specific shoe that recently is no longer on their website. Unfortunately the store has very limited inventory and is pretty much the same as the website. The store was busy and it was hard to find a staff member for support. When I did flag one down, she was unaware of the shoe I was talking about and did not know if they would be getting anymore or if they stopped making it. They also do not take any phone calls. It is hard to buy vessi shoes with such limited service. read more

I purchased gloves for my son for Christmas and he said they were terrible quality. If you get them wet your hands will freeze and they do not keep you warm at all! I would expect much better quality for almost $60 USD. read more

I purchased my first pair of Vessi Classic shoes online 3 years ago and have nothing but great things to say about them. I pair them with wool socks in the fall/winter/spring & with cotton socks in the summer & I always have dry & comfy feet! Even when the rest of me is soaking wet from the rain or from being on the water. Amazing! Fast forward to this year & I am travelling to New Zealand & was looking for a shoe to "do it all" so that I can minimize my luggage. Not going to lie, I also really like the new styles that Vessi has added to their line. So I went to the Metrotown store & purchased a limited edition Weekend sneaker. The store has a great aesthetic & the sales people were friendly & helpful & knew their shoes. I also purchased their waterproof knit (!) gloves & am looking forward to trying those out. In-store their cotton ankle socks come in two designs: the wave pattern (also available online) & the Vancouver skyline, which is a nice nod to us locals. Highly recommend both the store & the product! read more