A quick trip from Milan, friends lived in Novara so we often took the train out to visit. The station itself is a fair size with ticket windows and many machines. We use the Trenitalia app for purchases as it's more convenient. Just take a screen shot of your ticket to show the conductor as service is not always available on the train. There were a few homeless persons who would offer to 'help' you at the ticket machine: they will want you to tip them for their help. A euro or two should suffice.
Not always in the cleanest condition depending on the time of day, this station often has many people milling about inside and out. There is a park across the street that also had many people 'hanging around' and we tended to avoid the park and walk along the opposite side of the road into town. Be aware of your surrounds and you'll be fine. Most train stations I have used in Europe do not have this situation and I'm not sure why this one does so don't let that deter you from train travel. This is not the norm. Novara itself is a nice little town with an old castle, lots of shopping and restaurants.
There is a bus stop out front if you are transferring to continue your trip. read more