very nice person very considerate on time personable does the operate I even took a card and put on…read moreFacebook for him I think he's very good and I would definitely get and call him back if I ever need him again

Huge shoutout to Brian at Pests Go Home! I found hornets in my garage walls and he was on-site…read morewithin 45 minutes. He got rid of the entire nest and handled the whole situation perfectly. If you need someone reliable and fast, he's your guy!

Bug out is a good comany to deal with when it comes to any Pest. I had small fruit flies and…read moreconcrete ants and Mike solved that issue. Mike is super nice, I did think prices were a little high but he did put in the contract that a retreat would be free of charge and so in late October, he did come back out and re treat. We did have 70's temperature in early to mid October 2021. I have some bad news, his Sister Cindy called me 1-21-22 to say Mike had passed away and asked to use Cort Pest his parent company as a back up. Mike, you will be missed by MANY! Rest in Peace in Heaven! Rick

We were going buggy! Thanks to Mike, we are pest free!…read more He called me back right away and scheduled an appointment. He showed up with a mask on which was super appreciated. We discussed our pest issues and he got to work. He was here for about 30 - 45 mins. His prices are very reasonable ($190 for our treatment) and he does a thorough job. We had inside house treatment for spiders, creepy crawlies, and mice (that are sure to arrive at the weather turns cooler next month) and we had exterior carpenter bees and carpenter ants treatments on our cedar house and on several backyard trees. He also suited up and got rid of a ground yellow jacket nest for us. We will definitely use Mike and BUG OUT again!

Matt helped me with birds nesting in the roofline of my home on short notice after the first…read morecompany I called ghosted me. He was able to quickly add mesh to prevent the issues. Great guy and I enjoyed working with him. Thanks, Matt!

Had a hornets nest removed from an HOA common area. Very fast service and excellent job. Matt…read morecommunicated very well and kept me up to date on service time. Would highly recommend based on service and price.

Bruce is extremely knowledgeable, pleasant. He shares the details of the job, sets expectations,…read more and makes himself available for questions. He is professional and passionate about his business and his work and it shows in every interaction I have had with him. I've been working with Bruce since July 2025 and he has provided the service he promised (and I requested) on time amd within the estimated budget he gave. I have already requested a continuation to start my next round of services as of July 2026 moving forward. Thank you Bruce for your honesty, transparency, and professionalism!

Very pleased with the quick response and fast scheduling. Had to call around over the weekend and…read morePremier was the fastest to respond. So far the yellow jacket problem appears to be solved but I appreciate a two month guarantee to return if not.

Jesse Altman was wonderful. Friendly, knowledgeable, and…read morehelpful. He placed shoe coverings on his feet when entering home. He explained everything he would be doing and walked us through and around the property to go over where he would be treating. I will be giving out his cards to all of our neighbors. Thanks Jesse.

Tech came and inspected for bats and asked for $9600. We requested a line item contract outlining…read morethe work and he said they don't do that. ?? We found a local individual contractor to do it for $2100. Don't call Orkin. The things he told us didn't even make sense.

I used to work here. I guarantee that they don't care about anything but squeezing the last dollar…read moreout of the customer. I was appalled by the lack of professionalism and training I saw there. Wouldn't touch them with 10 foot pole.

Apparently Orkin doesn't want my business. I spoke with someone named Mike on Friday 5/11/23 and…read morescheduled an appointment for Saturday 5/12 between 2-4. I locked my cats in a room at 1:45 and put my dog on a leash so he would be contained during the service. I received both an email and a text at 2:15 saying Joe was on the way. At 4:15 when there was still no sign of Joe I called the 877 number and spoke with Donna. She apologized and assured me that someone would be to my house by 5. At 5:15 the cats were still locked up without a litter box and the dog still on a leash but still no Orkin technician. I called again & spoke with Dena. She apologized and said she'd escalate my complaint (No one showed at scheduled time nor at the in the extended time). Dena also said she would call me personally on Sunday 5/13 morning to make sure someone had been in touch (no one called, including Dena). Saturday evening I sent an email to the branch manager, Forrest. He called me twice that evening to ask questions and to apologize that no one had showed. I wanted it done asap because I still had ants so he said we could have someone come on Sunday. I didn't want to waste another 3 plus hours to have no one show again, I wanted a set time. He said that Betty (Washington manager?) would call me at 8:30 am on Sunday 5/13 to set a time. Forrest, the manager said he would give me a discount. Great but I already used a coupon for the same amount. He said he'd give me more of a price break, yay, great value if the service had worked. At 10 am Sunday I hadn't heard from Betty so I called the local Washington PA office and talked to her. She apologized (there's an apology theme here even if no actual work is done). She said someone would come before noon. My answer was no, I wanted a set time because I wasn't wasting half my day again. Betty got snarky and said she couldn't predict traffic (neither can I but I manage to show up and get to my work and appointments on time) but we set the time for noon. A nice man named Steve showed up Sunday at around 11:45. Great. The discount was not on the bill so I told him about it. He called the office to confirm then added the extra discount. Steve didn't investigate where the ants were entering but he treated the house by putting dabs of product down in some areas. He couldn't spray around the outside because it was raining. He did put dry product around the outside. I asked if I could call and request the spray and he said yes but it would be someone else because this was not his usual area. I thanked him for coming. On Wednesday 5/17 someone named Brittany called and asked how the service went. Does she really want to know?? I told her great when someone finally arrived after my hounding them for 2 days. But I still have ants. She said she'd have Sean, another technician, call to discuss it and to apply more product and spray around the outside. If you guessed Sean never called, congrats, you got BINGO! I called Brittany on Monday, 5/22 morning. She told me she'd reach out to Sean personally. This brings us to tonight, Monday evening, still no call for them to treat again. And the ant population, which never completely went away, is now back and thriving. I chose Orkin because they offer a guarantee, have great reviews and someone recommended them to me. I'm still surprised by the lack of professionalism, missed appointments and the complete failure to rid my home of ants for more than 3 days.

When we spoke on the phone he told me what would happen. They came the second day as arranged. He…read moreexplained what was happening with the wasps and what would be done to eliminate them. I agreed to their removal. Since it was right next to the front door he told me not to use the front door for a couple days. He even sprayed the soffit and facias. He told me I have a one year contract. They were prompt and didn't take a lot of time. I haven't seen any wasps after he left. It was worth the money.

Unfortunately I needed pest control due to some rodents that had come down the hill behind us from…read morea house that was occupied by hoarders and was flipped. We had seen a few here & there but finally I had enough. My neighbor had used a local exterminator & they came out twice but the pests were still around. Valiant was responsive, checked openings in the house & placed the bait boxes. They told me it would take 2 weeks & sure enough there have been no sightings since. Valiant came out at no charge at 30 days & refilled the boxes. This company goes above & beyond & I will be calling them in the spring to do another check.

Paul was amazing! He came out on the same day I called for an "emergency" situation. He listened…read moreto my concerns, investigated my problems and clearly explained his plan to address them. Thanks to him, my family can sleep safely knowing that wasps were no longer gaining entry to our home! Thank you Paul and Orkin!

Don the inspector was rude during the initial inspection. Should have went with my gut and just…read moredid the liquid spray treatment for bedbugs because, we caught it very early. Don only found 2 dead ones in the only bedroom we had them. None throughout the rest of the house. To be safe we chose to do the heat treatment. He said the house would be heated to 125 degrees. Can't remember the Orkin employees name that came to treat the house. He was on time, and seemed very nice. He got to work, I left for a couple hours. When I returned, I asked him how it was going; he said good and bad. Good, the house heated up but, the TV melted. He said he would call it in and someone would contact me to reimburse us for it. I asked if it happened often, he said sometimes. He said he should have kept a closer eye on it. He pointed to a back room of the house and said it was 140 degrees in that room. The living room (where the tv was and where his equipment was set up) was 155 degrees. I asked how hot should it be, he said 150. He said 5 degrees can make a big difference. He also told me about a competition he had with a coworker; it was who could do more damage to a house. I was stunned! He left around 2 PM. We didn't go into the house until 7 that evening, the thermostat read 117. We opened windows, started cleaning and putting the furniture back. Not only did we find the tv had melted, it melted our smoke detectors. The glue (and paint or stain) melted off our entertainment center and ran onto our hardwood floor. One of the doors, on the entertainment center, won't shut now. The house was filthy after he left, seemed like his equipment blew in the dirt from the previous house they treated. I don't know if that's possible but, there was dirt all over my living room. Maybe they just need to clean their equipment. This could be typical but, it also burnt / killed our grass where the hoses laid. I'm worried what the heat is going to do to our hardwood floors. Damage to the floors and other items may not show up until later. This just happened Friday, calling them Monday to report everything. Do not use Orkin in Washington, PA!