Adam from Witt Pest Management is a man true to his word. I had moved on to a different service, and considered this matter closed. He had no real incentive to make things right with me. But, without getting into too many specifics, he sent me a card a few weeks ago with a thoughtful message, his card, and a little something for my time. It's rare for a business to own up to its mistakes, it's even rarer for them to back it up as well. Gonna hold on to his card. The next time I need pest service, I will not hesitate to give Witt another chance. read more

8 minutes ago NEW I use the service for an entire year... There is no clear communication among the employees... During that year I was sold of service that was supposed to cover certain insects according to one person but then according to another it isn't. I had mice and I was told various things from various employees who tried various methods it took six months for them to even find where they were coming in when one guy came in and found it in five minutes... There's no proper training there is no good communication this is definitely a mill of a company that works at high volume for profit and does not care about your personal issues or problems. When I reach out to them are getting back in just three months after service stops after one of the employees told me the holes they were using inside the house were permanent fix which they were not and I have since verified even the company says they were not but because they don't train their employees the customer suffers by being told misinformation every corner of the way. More alarmingly they used chemicals that were not pet safe when one person said their pet the manager came and said no they should've never used that... Additionally, they hung flypaper to get rid of the flies caused by the dead mice that they weren't finding and subsequently attracted more flies I didn't know that this was a problem so one of the managers came out. It shouldn't take one of the managers coming out six or seven months into your treatment to finally get the ball rolling correctly. When I reach out to them with all these issues all I wanted was them to have a supervisor or manager get back to me regarding my service to ensure that if I hired this company again That this job would be done right and I would not have issues and to receive clarity because of all the misinformation I received from the employees and they were not even willing to do that without charging before I restarted service. I would avoid them altogether and I hope this cost more money than it would've cost them just to send someone out to make me feel comfortable hiring and get. Well guess what I'm not hiring them again they couldn't even be bothered to call me back and the representative I spoke to had a real attitude problem And forget to even listen to the customer. Avoid avoid avoid avoid! read more

This update/review is directed towards Adam the owner. He responded right away, was empathetic, took time to listen and helped us with what we needed. Thank you for your care, kindness and attention on the matter Adam, it is very appreciated! I also want to apologize to Crystal - the employee who we had a negative experience on the phone with (who I will not name) had stated on the phone that she spoke to me before. I personally had only spoken with someone named Crystal through email and a gentleman on the phone so I thought it was Crystal. I'm sorry Crystal for getting that mixed up, my experience with you via email was fine! read more

08/03 update: Adam Witt called me and helped me to schedule a follow-up this morning. The technician Brian is super helpful and did a thorough inspection for the possible entry points and made recommendations of needed changes. They're truly working on addressing customers' concerns. ------------------ I had a rodent problem at my house as I saw some droppings in my basement ceiling. The initial visit was not very helpful. The technician said poison bait was our best shot and didn't look for possible entry points, although the plan description on the website said it's included in the plan to seal the entry points. After learning mice dying in the wall could have stinky smell, I am worried it would make my bedroom unlivable as the noise is from the wall very close to master bedroom. I'm also concerned without finding possible entry points and sealing them, the mice would always come back. I called to schedule a follow-up visit to address these two concerns and the scheduling office said they would need to reach out to their manager first and call me back. I haven't heard back from them yet and not scheduled for the next visit yet. read more

It typical Witt fashion, they knocked it out of the park again today. Normally we have Zach, but today Tony did out treatment and I can't speak enough good words a out how great they have been. I would recommend Witt to anyone in need of pest services. Thank you again! read more

Witt has gone above and beyond to help us with a minor issue. The exterminator, Brian, and the concierge, Jamie, went out of there way not only to assure my family, they have bend over backwards to fit into my schedule! If you need an exterminator, I highly recommend Witt! read more

My husband and I hired Witt to exterminate mice in our aunt's house in Pittsburgh. They did a wonderful job and communicated so well with us during the entire process. We signed a contract for one year of maintenance. The thing we were most impressed with was their understanding when we informed them that our aunt had moved into a assisted living facility and therefore wanted to terminate our contract early. There was no argument, and we greatly appreciated this. Great job, Witt! read more

I contacted this business for wasp removal. They were prompt, professional, and solved the problem within 48 hours (from the time I called to the day of visit). The technician also secured spaces around the house where the wasps might have access. The price was reasonable and matched the job. I'd recommend them highly for anyone with a similar issue. read more

They could take care of termites without ripping your property in pieces they have done that in our Co-op apartment building I recommend them read more

I have called WITT for help more in the last 6 months and am so grateful for their service. A few times Rob took care of bugs or rodents and I couldn't be any happier. Rob cares about his job and customers. He took great care to double check all possibilities of where the problem started. And he seemingly fixed the problems. Thank you for your prompt and efficient service! Lynn read more

This is the second time I've used Witt, and was looking for their phone number when I noticed their low rating, which really shocked me, as I was impressed with them the first time I used them a few years ago. As I read the other review, no offense, but giving a one star rating for a bad experience with a third party answering service is a little over the top, I'd say. I also run a small business, and online ratings shouldn't be taken so lightly. Witt did a great job for me the first time, removing carpenter bees from my house, which is why I wanted to use them again. This time around, it was because of a wasp nest in my store. Their estimate guy Eric called me within a few hours of me calling their office, was at my business later the same day, diagnosed the problem, gave me a very fair price that was significantly less than what I'd expected, and had a tech out the very next morning, which was today. I was working at a different location today, so the tech, Mark, called me and told me that he'd sprayed and cleaned up all of the dead waps that had died in my light fixtures (there were a few hundred!), then gave me instructions not just on how long to expect some stragglers to be around, but also where they were coming in so that I could block it up to keep this from happening again. Two out of two times that I've used Witt I have been very satisfied. These folks do fast, thorough, and inexpensive work. Apparently, all you have to do is call during normal business hours to get awesome service. Ha ha! read more

Neil and he was super awesome, precise, informative, and sweet! Really kind guy! He was earlier than expected and moved quickly.

Update: Adam Witt, the owner reached out to me and apologized for everything, which I appreciate greatly. He also refunded the amount I have spent thus far. read more

Just writing a follow up to my initial review. Witt followed up immediately to do a follow up visit, in which they went over my basement and the outer foundation of my home in detail and plugged what holes they could, and informed me of potential points of entry. It really put my mind at ease, and it's been a month, and I've have had no signs of rodents since. It would have been ideal to have that level of detail at the first visit, but I am very happy with their service now. read more

Me and my husband called them and we told them our problem they told us how much so we paid it in full now today was the second day they were supposed to show at a certain time and they have not they were supposed to be at my house between 6:pm and 7:pm tonight they are not there yet my brother in law is there waiting still but we will see read more

Ross came out to help me with a rat issue in an old house with a poorly-conceived crawl space. He helped me identify the problem, explained why he was setting the traps where he was and provided insight into permanent fixes. A few days later, after a few days of listening to the rats being trapped, I called to ask about more fixes. Ross took 20 minutes out of his Saturday night to talk me through the problem, then came out Sunday morning. He set more traps, poured more poison and identified two new areas in the kitchen where they were getting inside. Suffice to say this wasn't a problem I was well-equipped to handle myself, and I'm very grateful to Ross for his knowledge and attentiveness. He was very nice and very patient. read more

My bathroom has had some water damage and because of that carpenter ants moved in. I was absolutely beside myself. I called Witt after reading the online reviews. All the positive reviews are true. I was treated with respect and received prompt service that I considered to be reasonably priced for what the technician did. The technician was a really nice guy who listened to my concerns and made me feel like this was not a big deal. Carpenter ants are common in western PA and the spring/early summer is when they are most active. I highly recommend Witt Pest Management. Great price, great customer service, and my unwanted guests are gone. read more

We had an infestation of clothing moths in our 74 year-old house in Ben Avon Heights. We received a strange, unprofessional estimate from another pest control company. Then we turned to Witt. It was night and day. Witt's price was half the price of the competition, plus, they proposed to totally pest proof our house and offered us a year long package with a low monthly payment. This allows us to call upon them for one year for any pest problems we might have. Its been a little over a week since their courteous, professional technician treated our house, and we have already seen great results. read more

Had an exciting morning of finding a swarm of hornets in our yard so wanted that we wanted to get resolved right away. Calling around to a few different places to get quotes, we decided to give Witt a try (have never used them before or know anyone who has used them). When we called (a bit before 9 am) someone picked up almost immediately from an answering service. It was early on a Saturday, so that's totally understandable. Sadly, we got connected to Courtney, who seemed to know absolutely nothing about the company she was taking calls for or the type of service they provided. After giving our story, she only offered a "so do you want me to get ahold of someone?". Okay, not the best response - no empathy, urgency or general emotion - but that's fine. I don't like working early on Saturdays either. When we asked about how long it would be to hear from someone, she responded with "I don't know...it depends on when they answer." You could actually hear her sigh on the other line because of all of our inconvenient questions and she let her annoyance known through her rude tone. Seriously??? There's no better way to answer our question or way to treat potential customers for the company you are being contracted to work for? I've managed a team of call center employees for a number of years and I would be appalled if someone treated one of my customers like that. Note to the company - get rid of that call center. You might be a great company but you're losing customers by making them deal with that call center. read more

Noticed obvious bug activity in our new pavilion. Called Witt and talked with a very nice salesman who talked all about their various packages for extermination. We chose the "Complete Package" for ~$45/mth (tax inc) . . . initial consultation fee was never mentioned. The Technician was thorough--found carpenter bee infestation in our pavilion. Treated the area and filled the many bee holes with white wood putty even though our pavilion is a dark cedar color--so there's that. Problem solved . . . bees were gone and damage stopped! Until we get a call saying they were trying to run the credit card that **we were required to give them to initiate service** for ~$500!! The owner Adam then gets on the phone to say that he would waive the first visit cost since there was a "breakdown in communication" but we would need to stay with them for at least 3 months where they would charge us the monthly Package price (~$45). This even though their technician may **not actually come to the property to assess or treat during that time** and we should call if there was a problem. We could cancel at any time. The next month our credit card was charged, without prior notice, for services not received. I immediately canceled any future visits. read more