OK, I rarely do reviews and I don't like people that do negative reviews just for the hell of it, but I feel I have to speak up. I am a resident of DeLand and have used Steel Fox (SF) firearms before to purchase ammunition and as my local FFL. Every time I go in to the store, there is a negative feeling. I don't know how to explain it. I feel as if all eyes are on me and I am not welcome. Now, let me clarify, I do get this feeling at other firearms stores, so maybe it's just their MO, but it is amplified at SF. I usually let this go, and just do my business since they are close by and usually have the ammunition that I need. Unfortunately a little over a week ago I was prepared to purchase, not come in and kick the tires, purchase a Glock 43 for my wife. I called them, they had one in stock, I said "please throw my name on it and I will be right over". The girl said well, we can't put a name unless you put a credit card down on it. Unfortunately I was in the back 40 of my property and didn't have my wallet on me, but figured that it would be fine.
I can't say that this is all their fault. You know the ending of the story....I drove to SF to purchase the firearm, and they sold it. Yes, I know 2020 is a weird year and firearms are going like hotcakes, but in all honesty she knew I was a serious customer and if she had any thoughts on it selling immediately she should have told me "no, sir you should really get your credit card and put it on as these are going fast". That was not said to me, I assumed it would be there and it wasn't.
I get that part of it. 2020 is a strange year and nothing is in stock, and if it is,.... it's not in stock long. That does not take away the fact that the customer service at SF is lackluster at best. I feel they are extremely rude and not the least bit helpful when clientele walk in. People are always just standing around and staring aimlessly at the wall. It's an uncomfortable experience. The dog is the best part of my visit since she loves to come and lean up against your leg and get love. If it wasn't for the dog, the experience would be 100% dark and uncomfortable. read more