I just had the best service experience at Steele Chrysler Jeep Dodge Ram Service department that made my Monday a complete success! I'm from Dripping Springs TX and had a problem. The young lady at the Service desk greeted me with a smile and a happy attitude. She directed me to the Parts Department while she went (completely volunteer) to get a picture of my VIN number to further assist the Parts Dept. Manager. I chatted with the service employees about what I thought the problem was with my front license plate holder. Another service tech entered the discussion and informed me that my analysis was wrong. He showed me the real problem - it was the holder itself was broken which required a new plate holder. Parts manager immediately checked the inventory (thanks for the VIN) and Steele had one in stock! I bought the part, Steele gives retired military a discount, and was ready to leave. The service tech says he would be glad to replace the holder for me. Each of the employees thanked me for my military service (29 Years active duty USAF - Viet Nam through Desert Shield) . I told them they were worth all those years and they just proved it with their expertise and assistance! I'm hitting 79 years of age and the Steele employees just reinforced my hope for the future! God Bless you folks and Steele Chrysler Jeep Dodge Ram Service/Parts departments! read more

Brought my truck into the service dept for an oil change. They attempted to sell me a filter saying how dirty mine was and how important it is to get it changed costing over $100. I informed them that I had that particular filter replaced only 2 weeks prior at half the cost. I then asked a passing manager if it was standard practice for the service dept to deceive customers like that. I can only guess that when he went back to the service area he said something because following that the disrespect I was given was off the charts. It was to one point when I was trying to speak to the service mgr he got up from his desk and quickly began approaching me. As a senior citizen and female I felt threatened. I would NOT recommend the service area at this dealership. The female attendant was very rude and downright hateful.On a completely different note the female attendant dressed sloppy, was hardly ever at her desk, and at one point she belched so loud I thought a grown man entered the waiting area. There is another female attendant and she is amazing unfortunately I had to deal with the dark hair person. my opinion, if you can go to San Marcos or any other service dept and bypass Steele service do it. read more

Absolutely would not recommend. Went with my daughter to purchase a car we found online. Upon arrival salesman and staff seemed professional. We test drive the car, spoke with sales man and finance officer. They were pressuring us to use their financing but we told them we would use our bank. So, eventually they printed up sales order, emailed it to our finance company and we informed them we would be back the next day to pickup. So, the next day my daughter contacted the finance at Steeles & her bank. They were emailing back and forth the paperwork. Fast forward to later in the day when she called to inform she was on her way to pick up the car. The salesman said, I'm sorry but apparently we just sold the car an hour ago. Very I'm unprofessional and untrustworthy dealership. STAY AWAY read more

My car was under no warranty so we are cash paying customers! Told them i had several sensors out need to be replaced also my back blinker and my ac. They did not replace but 1 sensor when many was coding. They replaced a sensor that made my crankshaft work harder destroyed my motor took them a month and a half to get my van back in to dealership then had the nerves to tell me i fucked my motor up from lack of oil changes!!! No sir you messed my motor up when you replaced the evalve sensor and not my cam shaft sensors! DO NOT TAKE YOUR CAR HERE!!! ESPECIALLY IF YOUR CAR IS NOT UNDER WARRANTY!!! NOW THEY WANT 9 GRAND TO REPLACE A 2017 CHRYSLER PACIFICA !!! WHO ALWAYS GOT OIL CHANGES...when the adviser tried to sell me a car i should have got back in my van and left...but didnt now i got a paid off p.o.s. thanks to C.J. and the manager Scott and lets not even get started on their GENERAL MANAGER HE IS A JOKE!!! AND YES I WILL BE FILING WITH TEXAS ATTORNEY GENERAL AND THE BBB!!! SOMEONE WILL MAKE IT RIGHT... IM ALSO GETTING READY TO TAKE IT FURTHER WITH LEGAL ACTIONS!!!! read more