Please Read: My elderly mom is at this facility, and the top administrators are terrible. They…read morerefuse to take responsibility for their serious mistakes and gaslight me whenever I confront them. The latest incident involved their failure to notify me when my mom fell at the facility. They sent her to the ER and had a contracted after-hours medical service call me from an 1800 number at 6:48 AM. This provider didn't inform me to look out for such a number in emergencies, so even if I had been awake, I wouldn't have known to answer. The Optum service team admitted they couldn't provide a specific number because calls come from various numbers. The facility claims Optum acts as their extension, while Optum says they aren't employees of the agency and that their relationship with the facility does not stop the facility nursing staff (staff in general) from contacting me directly. My mom has been at this facility for years, and they have always called me in the past when she fell or needed to go to the hospital, not the contracted Providers. From what I understand ( by research) this appears to be a state and federal violation. The bottom line is that my confused elderly mom was sent to the ER without my knowledge, and I only discovered it the next day when I noticed a wristband on her. She told me she asked the nursing home to call me, but they didn't. The facility continues to avoid accountability, as usual. I requested their grievance policy and form to file a complaint but was denied. Their regional Director decided he would not afford me this right and had the form completed by their Administration, not reflecting my chief complaint. I've received conflicting answers from the facility and the State Rep responsible for holding them accountable. This has been an ongoing battle just to protect my mom's rights and not be bullied by Administration (ignoring me many times, dismissing my concerns and gaslighting me) there because I am advocating for her.

The staff is what makes it so special here! The administrative team is top notch. Always looking…read morefor ways to improve the quality of care for Residents that live at Mecklenburg health and rehabilitation and for future residents is always their goal.

Went to this business for pelvic floor therapy and ended up with severe outcome from it. Contacted…read morethe PT that did it and all I got from the specialist that does this type of therapy was she was sorry. Spoke to her supervisor and the same. Was told that they had spoken with experts and the treatment she did was correct. The issue that I went in for was working with some limitations and now I experienced severe complications due to their specialist. Having tried several diets, supplements, meds to try to solve it, nothing is helping with it. Afraid of emergency visit to clear the problem. They are suppose to be experts in these situations. Be very careful of this person who helps with this issues.

(2/16/22) I was moved from L Tach yesterday afternoon to this faculty two floors down. Everyone was…read morefriendly. My nurses Michael and Kris got me settled in. I actually had fun with my night shift nurse, Cheryl. I had to sign some paperwork and answer questions about my health & lifestyle. It was 00:30 before we finished. I wasn't very happy with them wanting to ultrasound me every time I urinated. But that was less painful than the blood draw that Cheryl attempted at 05:00. She tried two times, once in my arm and once in my hand. She was unsuccessful both times and I was crying after the hand stick. I was very unhappy to learn that they draw blood every Monday. Just what I needed, get woken up early to be in pain & cry. Atrium is nearly becoming a place that I never want to visit again. But I have to be open minded. I've been having a great time with my physical therapists and occupational therapists. They push you hard but they know what you are able to accomplish. I came here three days ago and I'm already up and walking with the aid of a walker. I can also propel myself around in a wheelchair! I was able to take a shower yesterday, the first time in over two months. I'm also way ahead of the goal that I set for myself. I wanted to walk to the gym. Yesterday I walked to the gym and back. Time to set a new goal. The wound care team has been using electro-therapy and a saline wound wash. The wound wash is a futuristic looking pistol that washes a wound with saline. It also sucks up the dead tissue at the same time.

I have just finished three months of rehab for post op shoulder surgery with Lauren. Lauren was…read moreexceptional from Day One up until my last appointment. The progress of rehab was on a schedule with Lauren working with you throughout and ensuring you were taken care of while meeting protocol goals. I also worked with Chris who was outstanding as well. The Officer Manager Lori was cordial and professional when assisting me in making my weekly appointments. I highly recommend ATR. Outstanding atmosphere! Greatly appreciate the effort, Thank you!!

This place is unprofessional. I've called them several times to try and schedule an appointment…read more They never answer the phone or return my calls. Very disappointing.

Unfortunately they stuck my husband and I with a bill that we had no idea about after they closed…read moreso we have no way of challenging it. The staff was really great. Really unfortunate how they handled their billing

This place is AMAZING!!! My husband could barley walk let alone go to work. He attended other…read moreplaces but it was only this place that has made a difference. After his first visit with John he saw an immediate difference. John listened and was able to apply the right pressure and provide some immediate relief. Today we tried dry needling and he had immediate improvement. John is the absolute Best! He has a passion for what he does and it shows. My husband just isn't another patient,he cares about his healing and it shows!! Love this place and the team! My husband wanted me to add the only problem is John is a Patriots fan.

My father-in-law stayed at Wellmore for what turned out to be the last month of his life in…read moreDecember of 2023. From the care of the staff to the cleanliness of the place to the sense of community amongst the residents and staff, my husband and I knew he was in good hands. We are so thankful he was able to be cared for there.

My mother has been here for almost 2 years. She was first in assisted living and has now moved to…read morememory care. The staff seem friendly and my mother is happy.

This is the worse run facility that I have ever seen. No one is doing their job under poor…read moremanagement of : Sheena Webb- Facility Manager. I am a caretaker of someone there now and we are getting him out of there. He was supposed to be doing physical therapy- Nope I had to change his bed several times no linens, staff has no direction at all. Clothes go missing - never told us we had to write a name in clothing! Television never worked, complained over and over - every time we asked the maintenance man was out, everyone is always not there who you really need. Social worker is not available. Was told we would do a conference call with staff- NEVER happened! His food gets placed when he is at Dialysis and when he gets back it's gone! He has lost weight by not eating correctly! They give all patients ice tea, well he cannot have that his kidney diet says no tea- I Have asked them not to keep giving him tea! Facility is dirty old and smells! Staff is not educated and cannot communicate! I have contacted corporate offices regarding this facility and hope it gets investigated for negligence and cleanliness - needs to be condemned!

What they did to my mother was tragic and abusive. Don't put your loved one here. The state came in…read moreand they were cited for federal deficiencies. Lack of care, sitting unchanged for 8 hrs., constantly served cold sandwiches/food for dinner, missed medication doses, verbally abusive to my mom and the list goes on. See the WBTV Investigative report below https://www.wbtv.com/2022/10/13/its-just-scary-woman-questions-nursing-homes-five-star-rating-after-mothers-experience/

My father was recently admitted to Encompass Rehabilitation Hospital of Fort Mill. The Therapists…read moreand hospitality staff were amazing!!! They displayed compassion, care, empathy, and went above and beyond to not only support my elderly father but my family so that we were prepared for his discharge home. At first his case manager was extremely helpful until I started asking questions and being my father's advocate for his health and wellbeing. Once I started asking questions and reaching out to his insurance company for further support, the case manager changed her tone and began to drop the ball in many ways. She went from being his advocate to becoming silent with his care and not responding to me when I reached out. I had to follow up on all discharge care that she stated several times she would support us in so that he received everything he needed and that failed many times. I had to ask several questions and insist on in-home support. I offered several opportunities to work together yet that did not happen, and our calls became texts, which I was ok with, but then became silence on her part. The team of therapist were beyond wonderful, and they deserve all the credit in patient success. Unfortunately, I cannot say the same about the case manager and would not recommend their case management team to any family especially families that are advocating for their loved ones.

From the owner: At Encompass Health Rehabilitation Hospital of Fort Mill, our inpatient physical rehabilitation…read morehospital is committed to helping you regain independence after a life-changing illness or injury such as stroke, brain injury, hip fracture or other complex orthopedic and neurological conditions. We use an interdisciplinary team approach to patient care that includes physical therapy, speech therapy and occupational therapy, rehabilitation physicians, rehabilitation nurses, case managers, dietitians and more, combined with our advanced technology and expertise, to help you achieve your goals.

No thanks. Not interested in doing business here. No thanks. Not interested in doing business…read morehere. No thanks. Not interested in doing business here.

Bennett was so great and helpful! This place is welcoming, knowledgeable and willing to help you…read morewith whatever you need. Definitely the place I'm going next time I need care. (Got my hips/back aligned ) thank y'all so much for caring and taking the time to help me/ understand my needs.