Mold!! Yikes! I have serious allergies to mold and when we found out we had mold due to a water…read moreleak, I began freaking. I am rating IRS a 5/5 for the following reasons: 1. Quick response: I called and they answered and were able to set up an appointment the following day. 2. Timeliness: Preston actually arrived between 12-1pm like he said he was. 3. He came and took a look and offered his time and expertise to answer some of our mold questions. 4. He said our problem was small. Unfortunately, they only do tear out and drying, (which we were going to do ourselves) but not replace the sheet rock. 5. If we ever have a situation we're we needed some serious drying power or tear out, I will definitely remember IRS/Independent Restoration Services and give them a call.

Preston and his team are very knowledgeable, professional and did an excellent job. We Had a water…read moreleak and they took care of us immediately. I highly recommend this company.

When we had a mini flood in our basement, the team at North Star Services came out, assessed the…read moreissue & set about fixing it. Their technicians were professional, knowledgeable and courteous. They showed us what was causing the issue and went above and beyond to fix it. Who would have thought gutters would cause a flood in the basement?!? Thanks North Star Services!

From the owner: North Star Services, LLC is a restoration company for water, fire, and mold restoration services…read more With over 20 years of experience, our locally owned and operated company serves our community with great customer service and quality work. Call today for more information!

We have used Keith and his Franklin Environmental team several times throughout the years. Radon…read moreremediation, mold remediation, moisture barrier, etc. They are highly qualified, great customer service and communication. We will certainly call on them again when the need arises and I know we'll be in great hands! We highly recommend Franklin Environmental

I can't say enough good things about Keith, Eamon, and their team. From start to finish, their team…read morewas incredibly helpful, professional, and truly cared about delivering results. They took the time to understand the problem, walked me through every step of the process, and made sure everything was done right. Not only did they do great work, but they were also trustworthy and committed to providing the best customer experience possible. I hope no one ever has a mold problem like we did but if you do, I highly recommend them to anyone in need - you won't be disappointed!

Awful communication. Dropped couch cushions off to be cleaned and they said 1-2 weeks. About two…read moreweek later got a call saying someone was on their way to come clean the cushions at our house that we had already dropped off with them. It then took another two weeks for them to finally give them back. When we received the cushions back they were dropped off on our porch with no warning. Best part is they now smell like second hand smoke. 0/10 experience.

I would give this a 5 star review if their scheduling and call team got their act together…read more COIT was quick to respond to my inquiry about carpet cleaning and set up an appointment to get a tech out to provide a quote for carpet cleaning at our house. The tech was prompt, courteous, and provided a good quote. We decided to go ahead and booked the cleaning appointment over the phone a few hours after the visit. I was told we were on the books, and would get a call the day before to nail down a specific time. Unfortunately, it took 4 phone calls to get ahold of someone. On the first call, Monique hung up on me. On the second call, she told me I should receive a call, text, and email from dispatch between the hours of 4pm and 5pm. This call took place at 4:45. I was never contacted by dispatch. I called again after 5 and got another worker who said she would take my information and have them call me in the morning. The morning of the cleaning, I called again since I hadn't heard anything still. I spoke with Monique again, who said she would reach out to the tech and management to call me, but that my appointment was on the books for that morning. About half an hour later, I got a call from management, who told me that they had me on the books for a different day. I told her that was unacceptable, as it was not the day we originally agreed on, and I had taken off work to be able to be home for this appointment. I told her also that Monique had told me I was on the books for that morning. The manager told me that Monique was not able to see any of that information, yet Monique was able to look at my appointment and address...I'm not sure which one was lying to me, but I don't appreciate being lied to by a business. The manager I spoke said she would check with the tech to see if he could squeeze me in today, and made it seem like she was doing me a favor. Eventually, I got a call from the tech that he would be coming in 30 minutes. The tech was prompt, courteous, and did a thorough job. I asked about the appointment time mix up and if they were really busy trying to squeeze me in, and he said my appointment was the only one he had today. The work done and cost of service are worthy of 5 stars, but I have to knock down the rating due to the poor communication, poor customer service, poor scheduling, and dishonesty about the appointment time.

Remember that they are re-construction managers. If you have a specific thing you need, you can…read morehire directly from the vendor yourself for your own property. Their services add 20 % to cost. It depends on how much you understand what needs to be done. They said they would rebuild and correct the quality of the original work, but the subcontractor just did them minimum. The neighbor on the other side, I was told needed 1900. of work done, but through the mystical insurance industry he received $6400. Who cares? I do because it affected the bottom line of the damages. Just understand it is all a racket and buyer beware. Now the good thing is the workers them selves work hard to please. The managers spend time visiting and work hard also . It is the owners who may be shifty is all these companies. When I lived in Brentwood and Franklin years ago, ServePro was superior and I never had a complaint. The world has changed.

From the owner: When your home or business in Madison is impacted by fire, water, or storm damage, Arcus…read moreRestoration is here to help-24/7. Our local team understands how disruptive property damage can be, which is why we prioritize fast response times and dependable service you can count on. With years of experience serving Madison and surrounding communities, we're committed to helping you recover quickly and safely. Whether you're a homeowner or a business owner, we provide comprehensive restoration services backed by industry-leading techniques and clear communication every step of the way. From emergency cleanup to full-scale rebuilds, we're here to restore your peace of mind.

Excellent service all the way! Have used Brinegar's repeatedly for years; always totally satisfied…read more Carol I.

Highly recommend Brinegar's! Very professional and they did a great job on our home. Would…read moreabsolutely use again!

They saved my skin. I needed a last minute cleaning and they came the next morning. Zach cleaned my…read morecarpets so well. He was able to remove some hard stains I didn't think would come clean. He did a great job and was super friendly and answered all my questions. Would definitely use them again and recommend them especially Zach.

I just had my second carpet cleaning done by them! Against my better judgement I got super light…read morecarpets installed in a house w a toddler and 2 dogs. I had a different technician each time and they both got the carpet back to brand new!!! It blows my mind everytime. When you get a service done by them your receipt has $15 off a carpet Cleaning service so I held on to it til this appt, and my receipt this time had one as well! They call when they're on the way (always in the time frame they told me they would be) and call the following day to see how my service was. Love love LOVE them!!! I wish I would've taken before and after pictures of the high traffic areas in my house. Thank you all again and again!

Tony was awesome. He explained to us about different shingles and helped us with getting…read moreeverything that the insurance company wanted. He even came to out house when the adjuster was here. He is very friendly and knowledgeable. The crew did a great job installing the roof. Cleaned up all the debri and put all the potted plants back. They all did so well that when a tree limb fell through the roof of our rental house, we immediately called Tony. They put a roof on that house and again we were very pleased with how everything was handled. He is now our go to for anything to do with roofs. We highly recommend him and Summit Roofing

Worst experience with a company I have ever had. They did not do what was promised and delivered…read morevery sub par work. Such a rip off. This company is a joke.