A Disappointing Experience with Kristen Stein Decorating Den Interiors: Lack of Professionalism, Poor Communication, and Unavailable
I absolutely would not recommend Kristen's services. My experience with Kristen Stein Decorating Den Interiors in Chagrin Falls was incredibly frustrating and unsatisfactory, lasting from January to June.
Kristen was consistently unavailable, missing installations and frequently out of town, making it feel like my project was a low priority. Communication was abysmal; she mishandled payments (even throwing out a check!), ignored voicemails, and dismissed concerns about her absence with unprofessional remarks like, "I didn't think you'd need to know every detail of my personal life."
Shockingly, Kristen admitted she failed to order a valance stating "I didn't know if you would pay," despite a 60% deposit already made. There was a complete lack of accountability, with even a company mediator excusing her behavior, "Kristen is just not a touchy feely kind of person." Furthermore, she failed to set proper expectations regarding product irregularities.
For a project costing over $6,000, I absolutely did not get what I paid for. Save yourself time, energy, and money and look elsewhere.
[ I could give more examples but I didn't want to write too long of a review, just wanted to let you know what kind of business they conduct] read more