I visited some of the projects of the these designers first hand and was impressed with their product. We laid out a $20,000 deposit but within a couple weeks realized that we would not be proceeding with the build and would be staying in our original house so that our kids could stay at the school they love. There had been virtually no design work done, and while the it was "nonrefundable" the deposit was supposed to be applied to the hourly rate of the services provided. When I asked for a refund, less whatever expenses for the email communications, the firm told me they would be keeping the entire deposit, citing passing up on other clients in the 5 week interval between the deposit and the decision not to proceed as the reason for keeping the money. There were other statements made that should have clued me into their frivolousness, and I am only glad that I found out about their lack of budgetary concern before engaging them further. Our plans were for a several million dollar build, but the very idea of financial restraint doesn't seem to enter into their thought process. I think the "W" stands for Wasteful, and I would not use them if you don't want to throw money out the "W"indow. read more