Great experience from shopping on our own in the store (seemed odd at first but we enjoyed it…read moreoverall) to the delivery drivers and even the ease of texting an issue with a quick replacement free of charge! Great business model with great customer service--we would buy from here again. Great mattress too!

Excellent, stress free experience. Good prices. Got it delivered the next day. Removed the old…read moremattress at no extra charge.

This place is awful. The service here is horrible. Lady literally laid on the bed and i hd to wait…read more10 min for her to get up and talk to me. I purchased a box spring because it was cheap and close. Worst decision. It squeaks and isnt the right size. They now tell me that always happens and it shouldn't be correct size. To get a replacement is a 80 delivery which is the same price as the box spring it self. Never come here. Go any where else.

Please see my review on the Mattress FIRM webpage. But, if you're in a hurry, suffice it to say…read morethat over the years I've purchased several mattresses and this particular mattress and purchase experience was by far the best ever. And guess what, No More Morning Backache!

Your business gets a Five Star rating from us. your customer service is bar none one of the finest…read moreoperates. Kelly at the desk is polite ,pleasant and kind to her customer and coworkers. Kettle Moraine was our last hope to find a part of our stove. We exhausted all avenues. I will be buying my next appliances from them. Thank you.

I ordered a refrigerator, dishwasher, built in oven and cooktop back in December of 2023. I was…read moretold 4-6 weeks. It turned into nearly 4 months before they were delivered. Then the dishwasher i ordered was discontinued so i had to choose another one. My built in oven still is missing a 21/2" piece of stainless which was ordered from their Frigidaire rep about 4 months ago and every time i call they just play games!! 10 months later and i still don't have my appliances in right. Its funny how nice they are and want your money right away, but the customer service after that absolutely sucks! i am sorry i went there to begin with. Brooks you should be ashamed of yourself as a salesperson!

Excellent inventory in a wide range of prices. Knowledgeable sales people. And, most importantly,…read morewe got a good value for our money.

STAY AWAY FROM HERE! I I moved from Arizona to Wisconsin. I spent over $10,000 in furniture and…read more appliances. First week had a problem with the Frigidaire fridge had a waterline problem they swapped out the first week then the second week Maytag washer had to be exchanged the second week. Then last year I bought a furniture set. In about year in half it started giving me problems with the reclining. I thought their would be no problems since I bought there New Leaf insurance that states on their website that they cover motor framing and accidents. They sent a tech out and refuse coverage because they said the frame was bent. Crazy thing is this frame is all steel and it's just me and my wife and nobody hardly ever sits in that loveseat, anyways I paid all that money for insurance and they will not cover it. They contacted colders and yet they still have not contacted me back open claim sent a Better Business Bureau and still no reply. Worst customer service ever. New Leaf insurance coverage is a scam. If you do decide to buy something here do not get their insurance. It's worthless.

My husband and I bought a bed after a very long time.....I am not big on fan of sales stores and…read morehate being pressured into buying something i dont really want. I didn't feel that way at all today. Had a great salesman today. His name is Steven Streubel. He asked us a lot of questions and made the determination on what type of bed we would be best suited for. We tried several options out several times. He was patient and did not push us into an over priced bed. I will be back to purchase more beds in the future because of the satisfaction of service I received today.

Kayla, the manager was great and very helpful. We purchased a adjustable bed and she set everything…read moreup to be delivered. We love the bed. The delivery person, Luis, and his partner were great. They arrived on time and had everything set up very fast. Both guy's were very friendly and hard workers. I can't say a bad thing about the entire experience!

We purchased a wall oven and were told it would be at their store within a week. I called after the…read moreweek and was told "we are short staffed" and that I should leave a message for my salesman. So I did. No call back so after another few days I called again and was told the same thing. Not until I basically demanded to speak to a manager did the receptionist respond appropriately and make it an appropriately handled discussion. I was then told by a manager when it would arrive. I called that day and they said it had arrived the day before. Then finally the salesman called after I already found out. The Installation crew was great thankfully. A week later I called to request a service guy to take a look at the door as it doesn't close right. The guy told me their service people weren't in that day and that I should call their West Bend store. Again, the customer is expected to do the store's job. I would not recommend them. If I can't find a better store next time I need an appliance I will order it online and deal with the installation on my own. They provided no added value. BTW my oven was $4000 so one would expect at least average customer service.

I recently purchased for delivery later this month a set of kitchen and laundry room appliances…read more My Salesman Jeff F. did a fine job in discussing and finding me in stock products for a delivery, in a very late moment sort of, on the fly appliance purchase. I was pleased to know also that Kettle Moraine Appliance had in store repairmen, also, for future use. Jeff did a fine job. Period. He has a very fine, extensive product knowledge base, and answered a lot of my appliance questions and concerns. He listened and I was not preached to, unlike too many Big Box Store clerks. I especially appreciated direct and accurate answers to my qualms of having to have a ventless clothes dryer. I have a quirky new kitchen set up where a built in alcove could take traditional stacked laundry units, but not an available exhaust pipe. So, a new style, all in one front opening single unit washer/electric ventless dryer was the solution. Jeff was a great and to the point "explainer" that the concept is sound and actually very common now a days. So, as a non - Digitally Gifted sort of fellow, I appreciated that . Also, and for me as a Semi-Retired guy, who is not one of the local Gentry Class, I was given the full attention and courtesy as if I were such. It was appreciated. -- Mike B., Milwaukee

Do not shop here! The store will try to offer you an insurance plan for furniture repair and…read morereplacement that they do not honor!

We recently purchased a condo and bought a lot of furniture from Plymouth Furniture....we love it…read moreall but had one little issue with the height of our bed. Today Ian and Lepolean came to deliver a few more pieces we had purchased. They came in and took charge and did everything to fix our issue and make sure we were happy. They worked very hard, took charge, were pleasant , helpful and aimed to please. These two very hard working guys were amazing. Plymouth Furniture is very luck to have them. Thanks Ian and Lepolean... Ron and Sue Dexheimer

Went in to get the Tulo mattress I saw online. Salesman, I think his name was Alex, was very nice…read more I hate going into a place and have a salesman breathing down your neck, but this wasn't the case. I was in and out with him 15 minutes with my order placed for delivery. Thanks!

I am amazed at how a company in such a commoditized business as selling mattress can CLAIM that…read morethey differentiate themselves with customer service but can then fail in nearly every aspect of customer service. I went to the store in early February looking for the firmest mattress money could buy, and the store manager, Shah, pointed me to the Stearns and Foster "Adele" model. Did some quick research from my iPhone while in the store, and found a better price on 1-800-Mattress.com, and Shah agreed to beat it by matching the price and waiving his delivery fee. (Side note: It's not easy to price shop mattresses. The big mattress makers like Stearns and Foster assign a different name to the same mattress at each retailer, to prevent you from comparing mattresses in an apples-to-apples fashion. So the "Adele" model that I wanted might be called Pauline or Maxine at another store. Apparently Stearns and Foster doesn't believe in capitalism.) I confidently strut out of the store, excited to tell my girlfriend we are getting a new ultra-firm mattress, and that our back pain would soon be no more. Boy was I wrong. The mattress was to be delivered that weekend. The day before delivery, Brian, another store employee, called me to inform me there was a mixup at the warehouse and the mattress wouldn't be delivered that day. He said it could be delivered two days later instead. I acknowledged and was still a happy customer. He calls me back later that day to leave a message saying: "Oops, I made a mistake. Our delivery company doesn't go as far north as you are on Sundays, so we can't deliver to you then." Days go by and I hear nothing further as to when the mattress will be delivered. Just as I'm about to call and cancel the order, Shah calls, apologizes profusely, and offers us a discount and some free pillows to keep my business. I agree, and the delivery date is scheduled again for a week later. The delivery day arrives, and Shah calls again, this time saying the delivery has been cancelled due to inclement weather. He offers another discount in order to keep my business, and once again, I foolishly agree. Delivery is re-scheduled for a few days later, with a window of 5PM to 9PM. It's now he evening of our highly anticipated mattress arrival...we're excitedly buzzing about the house, dreaming of...well, the sweet dreams we're going to have on our new ultra-firm mattress. 6PM, then 7PM, then 8PM, then 9PM, then 10PM, and no phone call and no sign of the mattress. The next morning I'm fuming, and as soon as the store opens, I call, and am greeted by Dan. I explain to Dan that a mattress that was supposed to be delivered last night failed to show, and there was no news regarding any local mattress nappings. Dan's response "Umm, okayy, let me take your number down and get someone to call you back, because I'm pretty useless." I wait a few hours, and to my utter outright shock (sarcasm), nobody calls me back. I call again. Brian answers, because Shah is apparently on vacation. Since Useless Dan obviously didn't communicate my issue to Brian, I repeat the entire story to Brian. Not only is Brian unaware that a delivery was scheduled to my house the prior night, he is also unaware of any delivery failures. He does, however, promise that he'll look into it and get back to me. An hour later, Brian calls saying that the prior night's delivery failure was due to the delivery company not being able to find a box for the mattress. WOW. Imagine your pizza delivery company canceling your order telling you "Sorry sir, we don't have a box for your pizza, and our delivery guy gets hives if he makes bare skin contact with pizza crust." Brian offers to have the mattress delivered that night. I tell him that at this point, I expect the mattress for free. Brian explains that he doesn't have the power to do that for me, but he'll have the district manager call me to discuss the matter. The mattress did arrive that evening, but no phone call was ever received from the district manager.