This place is awful. The service here is horrible. Lady literally laid on the bed and i hd to wait…read more10 min for her to get up and talk to me. I purchased a box spring because it was cheap and close. Worst decision. It squeaks and isnt the right size. They now tell me that always happens and it shouldn't be correct size. To get a replacement is a 80 delivery which is the same price as the box spring it self. Never come here. Go any where else.

Please see my review on the Mattress FIRM webpage. But, if you're in a hurry, suffice it to say…read morethat over the years I've purchased several mattresses and this particular mattress and purchase experience was by far the best ever. And guess what, No More Morning Backache!

I bought a Stearns & Foster Lux Estate Baywood Luxury Firm Euro Pillowtop Queen Mattress at…read moreSteinhafel's Mattress store in Grafton, WI in October 2018. It cost about $2,000 but I was willing to spend the money for a good mattress. Unfortunately this mattress started sagging within a couple months. It hasn't even been two years and I'm thinking about needing a new one. My previous mattresses, none of which cost more than $1,000, lasted at least 10 years. I'd recommend avoiding a Sterns & Foster mattress.

I purchased a new mattress last March from the Grafton store. I voiced my concerns to the salesman…read morethat I had an antique bed, and I wasn't certain that the mattress would fit the frame, and that I had an old house, and wasn't certain that the delivery men could get it up the stairs (its only a full sized mattress) and I was assured it wouldn't be an issue. IT WAS. After helping the deliverymen struggle for an hour to get the mattress and spring up the stairs, we found out it wouldn't fit my bed, and I wasn't about to have them haul it back down. I had to have custom footboards made for my bed NOW THAT ISN'T THE MAIN ISSUE A year and half later, the mattress has turned to jello, with no support. When I purchased the mattress, I was told I had to purchase their mattress protector in order to receive the warranty. They sent a technician out to look at the mattress, and there is a small blood stain the size of a quarter on the mattress, which according to them, voids any responsibility they might have. I would have to contact the mattress protector company. They don't have a phone number for the company; only an email. I ve looked on the company's website, none there either. I emailed the company; no response. I ve contacted Steinhafels 2x and asked to speak to a manager; none have gotten back to me. Am I out of line to think that if I am to required to buy a mattress protector through them (at a hefty markup, I m sure), that they should have contacts at the company, or work with me? I went somewhere else to buy the replacement mattress

I am a 50 year old disabled veteran , with many back problems. I am SO THANKFUL I went to Verlo…read moremattress. I bought a double sided V7 Euro top mattress with a platform foundation. I have bought many different types of mattresses trying to find one that helps my back pains and feels great. My Verlo mattress is THE BEST mattress I have ever owned. I dealt with Fred from Verlo. He was very professional and knowledgable. My opinion- get a double sided mattress, it is worth the extra hundred or so dollars.

Never buy a mattress from this store. They never delivered my product and never called. To make…read morematters worse, I tried calling them and they told me "I need to take care of a couple customers." Well, they just lost a loyal customer. Absolutely disgusting customer service. You would be better off throwing 3K out of your car window. Once they've sold you the mattress, they don't care. No product shows up? Well, that's your problem. Apparently this is not uncommon for VERLO.

My husband and I bought a bed after a very long time.....I am not big on fan of sales stores and…read morehate being pressured into buying something i dont really want. I didn't feel that way at all today. Had a great salesman today. His name is Steven Streubel. He asked us a lot of questions and made the determination on what type of bed we would be best suited for. We tried several options out several times. He was patient and did not push us into an over priced bed. I will be back to purchase more beds in the future because of the satisfaction of service I received today.

Kayla, the manager was great and very helpful. We purchased a adjustable bed and she set everything…read moreup to be delivered. We love the bed. The delivery person, Luis, and his partner were great. They arrived on time and had everything set up very fast. Both guy's were very friendly and hard workers. I can't say a bad thing about the entire experience!

All the other 5 star reviews are so true, as Josh and the team at JB's Furniture in Milwaukee do…read moreincredible work. I needed them to fully-furnish an apartment on very short notice (2 days!), and the team came thru in truly remarkable fashion. Their furniture is top notch, and I cannot rave enough about the communication and customer care exhibited by Josh and his colleagues. HIGHLY RECOMMENDED!

I just love the quality of their furniture and the friendly staff. The owner Joel goes out of his…read moreway to make sure his customers buy exactly what they like and satisfied with. I recently brought my grandson a Sofa and Chaise for his little game room and sadly to say it wouldn't fit up my stairs. I called Joel and before I even got back to the store he had already picked something else out that my grandson who just loved it... A speaker Futon...just PERFECT! no hassle...no nothing...just EXCELLENT Customer Service!

I am amazed at how a company in such a commoditized business as selling mattress can CLAIM that…read morethey differentiate themselves with customer service but can then fail in nearly every aspect of customer service. I went to the store in early February looking for the firmest mattress money could buy, and the store manager, Shah, pointed me to the Stearns and Foster "Adele" model. Did some quick research from my iPhone while in the store, and found a better price on 1-800-Mattress.com, and Shah agreed to beat it by matching the price and waiving his delivery fee. (Side note: It's not easy to price shop mattresses. The big mattress makers like Stearns and Foster assign a different name to the same mattress at each retailer, to prevent you from comparing mattresses in an apples-to-apples fashion. So the "Adele" model that I wanted might be called Pauline or Maxine at another store. Apparently Stearns and Foster doesn't believe in capitalism.) I confidently strut out of the store, excited to tell my girlfriend we are getting a new ultra-firm mattress, and that our back pain would soon be no more. Boy was I wrong. The mattress was to be delivered that weekend. The day before delivery, Brian, another store employee, called me to inform me there was a mixup at the warehouse and the mattress wouldn't be delivered that day. He said it could be delivered two days later instead. I acknowledged and was still a happy customer. He calls me back later that day to leave a message saying: "Oops, I made a mistake. Our delivery company doesn't go as far north as you are on Sundays, so we can't deliver to you then." Days go by and I hear nothing further as to when the mattress will be delivered. Just as I'm about to call and cancel the order, Shah calls, apologizes profusely, and offers us a discount and some free pillows to keep my business. I agree, and the delivery date is scheduled again for a week later. The delivery day arrives, and Shah calls again, this time saying the delivery has been cancelled due to inclement weather. He offers another discount in order to keep my business, and once again, I foolishly agree. Delivery is re-scheduled for a few days later, with a window of 5PM to 9PM. It's now he evening of our highly anticipated mattress arrival...we're excitedly buzzing about the house, dreaming of...well, the sweet dreams we're going to have on our new ultra-firm mattress. 6PM, then 7PM, then 8PM, then 9PM, then 10PM, and no phone call and no sign of the mattress. The next morning I'm fuming, and as soon as the store opens, I call, and am greeted by Dan. I explain to Dan that a mattress that was supposed to be delivered last night failed to show, and there was no news regarding any local mattress nappings. Dan's response "Umm, okayy, let me take your number down and get someone to call you back, because I'm pretty useless." I wait a few hours, and to my utter outright shock (sarcasm), nobody calls me back. I call again. Brian answers, because Shah is apparently on vacation. Since Useless Dan obviously didn't communicate my issue to Brian, I repeat the entire story to Brian. Not only is Brian unaware that a delivery was scheduled to my house the prior night, he is also unaware of any delivery failures. He does, however, promise that he'll look into it and get back to me. An hour later, Brian calls saying that the prior night's delivery failure was due to the delivery company not being able to find a box for the mattress. WOW. Imagine your pizza delivery company canceling your order telling you "Sorry sir, we don't have a box for your pizza, and our delivery guy gets hives if he makes bare skin contact with pizza crust." Brian offers to have the mattress delivered that night. I tell him that at this point, I expect the mattress for free. Brian explains that he doesn't have the power to do that for me, but he'll have the district manager call me to discuss the matter. The mattress did arrive that evening, but no phone call was ever received from the district manager.

Salesman = 5 Stars Delivery = 2 Stars…read more 3 Stars = A-Ok - That's my rating because of the following: My salesman was Ben and he is a genuine person. That's what I got from him in our conversation and that's why I bought a mattress from him. In addition, he worked with me in regard to my budget and didn't try to upsell or pressure me at all, even when I thought that I needed a mattress for more. I think that I got exactly the right mattress and didn't feel, in the slightest, ripped-off etc. This is why I would recommend to others MF and Ben, in particular. The other salesmen may be equally as good, but my experience was with Ben. I went across the street to Steinhafel's and I will admit, the salesman there also gave me a good price and didn't try to jerk me around or upsell me in regard to finding the right mattress for me. He wasn't quite as personable though and when I called Ben to discuss the mattress again, he closed the deal for me. Now, on the delivery side is where I would say MF needs to improve. The delivery side needs to communicate much better with the sales staff. I really felt left in the dark, as to when the mattress would actually arrive at the store for pick-up on the day that I was told it would. It was almost like, it would be at the store for pick-up whenever was convenient for the driver. That is why I am lowering my overall rating to 3 Stars.

After contacting Kim, he offered to resolve our issue. We set up an appointment to pick up our…read moremattress and firm it up. He was genuinely concerned and wanted to know exactly what the problem was. He invited us to come to the Ft. Atkinson showroom to try the mattress after completion of the work. We arrived and tested the mattress. It was exactly what I wanted. I slept on it last night and had a very restful sleep. My husband didn't even disturb me when he came to bed. I am extremely happy with Kim taking the initiative to help us when we were dissatisfied and frustrated. He took the opportunity and time to reassure us that we were valued customers and we really appreciate him going above and beyond our expectations!

Great place to get a high quality mattress at a great price. Store manager is very knowledgeable of…read moretheir product and will go out of their way to get you the best item(s) to suit your needs. A+ from me.

Do not shop here! The store will try to offer you an insurance plan for furniture repair and…read morereplacement that they do not honor!

We recently purchased a condo and bought a lot of furniture from Plymouth Furniture....we love it…read moreall but had one little issue with the height of our bed. Today Ian and Lepolean came to deliver a few more pieces we had purchased. They came in and took charge and did everything to fix our issue and make sure we were happy. They worked very hard, took charge, were pleasant , helpful and aimed to please. These two very hard working guys were amazing. Plymouth Furniture is very luck to have them. Thanks Ian and Lepolean... Ron and Sue Dexheimer

We are remodeling our kitchen and needed a new set of appliances. At the suggestion of our…read moredesigner, we scheduled an appointment with a salesperson. When we arrived, we learned that it happened to be the salesperson's day off. Fortunately, the sales manager stepped in and spent the next couple of hours with us, discussing our needs and helping us narrow down the many available options. Since we weren't committed to any particular brand, we had a wide range of choices. The first appliances presented to us were all top-of-the-line models. I don't necessarily have a problem with that, but I always find it helpful to compare those premium models with second- and third-tier alternatives to better understand the trade-offs. I wish appliance dealers had better tools to make those comparisons easier. It turns out that quality appliances are expensive... or at least the ones we ended up selecting! The sales manager also helped us work through all of the other details and put together a package proposal that included package discounts. Overall, we felt well taken care of. We're not sure yet whether we'll be purchasing our appliances here, but based on our experience, we would definitely shop here again.

We have been here a handful of times in the past five years, and purchased a washer/dryer set here…read more We were very happy with that purchase and delivery. More recently, we came to look at dishwasher and fridge (two different occasions a few months apart). We had done a lot of research beforehand and visited a few other retailers prior to our visit. The salesman we encountered was friendly, but wanted to sell us a different brand than we requested and hardly wanted to show us the brand that interested us. In the end, we found better promotion and delivery prices elsewhere, but we'd still keep this place in mind.

The biggest LIARS EVER. They will sell you a dream and deliver you a nightmare. My husband and I…read morepurchased an Ultra Adjustable Base & Mattresses, they were so comfortable in the store but the ones that was delivered to our home is lumpy and SOOOOOOO UNCOMFORTABLE. Customer Service is so lame everybody just keep kicking the can. I have talked to atleast 5 people who just blame someone else. The delivery fee should be against the law 370.00. BOB's DO BETTER you got my last 5500.00 never again will I shop in your store. TOTAL RIP OFF!!!!!!!

Outstanding service great people and staff was AWESOME WE WILL…read moreBE BACK FIRST TIME !!! The customer place was clean and beautiful!!! Thank you !!!