My wife purchased a vehicle from here back in June. It wasn't in yet, but we were expected to…read morereceive it within a few weeks. Since then, we have found that there is a Toyota recall that is stopping the vehicles from being released to the dealer. Over the past 70+ days we have felt like the team at Kasper has treated us fairly. As we are reaching about our wits end with corporate Toyota and the 30-90 more days we are anticipating to wait, it only seems fair to appreciate the dealership for our repeated visits, and their continued support in getting this resolved. We have been so anxiety ridden (we aren't ones to just leave tens of thousands of dollars with someone and leave empty handed lol), I haven't even thought to take pictures. The dealership is clean, and all of the associates we have encountered have been friendly. Excluding the hiccups with corporate issues, we have had a five star experience so far!

This dealership is the best Toyota dealer in Ohio. We had multiple poor experiences at other…read moredealers but Kasper was perfect beginning to end. We made a deal on the online chat, I drove two hours to the dealer the next day, walked in and purchased my car without any issues. Great price. Great service. awesome staff. The bad reviews on here make no sense to me we have seen nothing but incredible service and great deals. Go to kasper for your next vehicle! Two thumbs way up!

As always, an excellent experience all around. Warranty service was provided without a hassle…read more They even checked the fluids and washed the car for us before we head out on vacation. Dominic was kind and thorough. Worth the hour and 15 minute drive! We prefer to come here rather than our local Toyota dealership. VIP experience all the way!

Purchased 2023 Highlander in October 2025. Was told and demonstrated while test driving car that…read morecar had built in navigation system. Shared that if car did not that would be a "deal breaker". When received car - have since been told there is no built in navigation system and I have to pay a monthly subscription fee to use navigation. Sales person admits to providing the wrong information. Using prior owners account to access navigation system when demonstrating use. Have asked for resolution from company. Offered to cover 1 year of subscription. Will keep car much longer than 1year. Cost of adding navigation system is between $5,000-6,000. Have opened complaint through Toyota customer service. Have called for follow up approximately 6 times and told I will receive call back from manager, and manager has never returned call. I called dealership myself and asked to talk with manager who was not available, and was told he (Matt) will call me back and he has not. Sold by giving false information from dealership.

I had to get routine maintenance done on my Escape, it was actually quite a bit needed done. I…read morethought I had a bad wheel bearing, turns out the tire was wearing strangely, and didn't need a new bearing. They did all the stuff needed and I was totally surprised at how low priced it was. I'm impressed with Mathews Ford. I'll be back for any other services I may need. And when I'm in the market for a new car, that's where I'm going.

Over different times when buying a car at Matthews they have pulled crap. Buyer be aware of and…read moredouble-check all paperwork.

Don was fantastic to work with! My husband drove over 3 hours to see and purchase a car and trade…read moreours in, and Don made the entire experience worth the trip. He was honest, knowledgeable, and genuinely enjoyable to talk with. My husband spent quite a bit of time there getting everything finalized and really appreciated the conversations and how smoothly everything went. The whole experience was positive from start to finish. We would absolutely return and highly recommend Don to anyone looking for a great car-buying experience!

The only good thing about my entire experience is the fact that my car looked good; which it should…read moreseeing as how it was there for 30 days! As a trusted repair shop via my insurance company, I expected MUCH better service - I WAS SO WRONG! To start off, I was told to bring it the night before due to my work schedule. Only to get there & every entrance was blocked by a show vehicle (keep in mind, I had an appointment time). Therefore, I had to inconvenience someone else to take my car the next morning while I went to work. From there, my completion date was changed AT LEAST 5 times, I stopped counting after awhile! I realize some things change, but this was utterly ridiculous seeing as how it was just a crack in my bumper! Not to mention the amount of times that I had to call to get an update on my car, only to be told "you were on my list". The miscommunication is seriously laughable. When I finally got a call my car was ready on Friday, I received another call Monday telling me it would be ANOTHER week! Literally a bad dream at this point. God forbid I don't have another car accident anytime soon, but if I do, I will not be using the local "reliable dealership", I'll take my chances elsewhere and hopefully won't be without a car for an entire month!

The buying process was very straight forward without any last minute surprises or costs, a rarity…read moreand much appreciated. Overall vehicle was in Great Condition but noticed it was missing a piece of chrome trim on passenger mirror when I got home from the 4 hour drive, Texted the salesman the situation, he said they would look into it, will update later based on their response. UPDATE: Well, Jack is definitely a man of his word, I received the replacement parts today to completely cover the issue and then some, you can't ask for more than that. HIGHLY RECOMMEND these guys!!!! In our current crazy car market they came through after the sale on top of making the buying process a pleasure, Thanks Guys.

Place is a joke they have no idea what they are doing. The sales people are shady and the shop even…read moreseem worse do not recommend.

Rude!! Shawn the service guy laughed at me when I told him the 4 new tires that they put on for me…read morewas NOT holding air!! "Hahaha, yeah, yeah I'm with you". Is all he could say!! I haven't been able to drive it since I picked it up from them.I called at 4:50 p.m. today Tuesday August 26,2025.The lady that answered the phone didn't want to connect me to Shawn because it was ALMOST time for him to go home !?? All I can say about that is... SORRY FOR INTERRUPTING HONEY!

Josh & Richard are awesome that's one of the reasons I bought my car here they made me feel welcome…read moreas soon as I got here they really do care about the customers here! Once I found the car that I wanted to test drive that was it I tested it was pleased with it and with no hassle or pressure what so ever I made my purchase here as it just felt right with them as well as my Kia that I love to drive now! Coming here I wasn't really too sure what to expect but all the signs pointed here to make it just right and it has been ever since as I've had to come back here to get my license plates as well as a free car wash every so often as it's just what's good here when that pesky salt comes about! Overall this is a great dealership with some quality people working here it's for that reason that when the time comes again I'm sure I'll be back for some service and whatnot as they have just done it right from the start! Thank you again guys for helping me to get my car you've all been amazingly awesome!

I cannot say enough about this place. I'm a 64 year old single women, and over the years I have…read morebeen led astray many times by auto mechanics looking to make a few extra bucks off of your lack of mechanical knowledge. These two gentlemen went above and beyond to help me. At a beyond reasonable price I might add. I had a fuel line leak, and it was explained to me clearly what my options were and they respected my decision and had it fixed while I waited. Many other customers came in while I waited, and I watched them go the extra mile for each and every one of them. You could tell by the very interactions and conversations, that every customer left with the same gratitude for their service that I did. Well done guys and thank you for service to our community. I will highly recommend you. Thank you again.

Called in the afternoon to find out if they could get me in for a Vehicle inspection before I…read morecommitted to a purchase from a Car Dealer in the area, Joe fit me in the next Morning before 10:00am Good Customer Service. When I arrived, they got me right in Joe & his Guys took their time to explain the issues with the vehicle & potential cost of the repairs, Very Fair and Honest evaluation of the vehicle's issues to help me make my decision on my purchase. I drove almost 45min. to look at it & ended up not getting the vehicle, But I would definitely Go back to Joe and will refer him to others in need of Car Repair work because Fair & Honest & Upfront,,,,,,,,, CUSTOMER SERVICE is Hard to find any more. Thanks Joe Bill K.