This place is a joke! I bought a package for oil changes! Now they say I don't have it! And the…read morelady Alesha is very rude! I bought a lot cars from never again!

transmission went out after haven it for a year and they won't help never get a vehicle from thereread more

My wife purchased a vehicle from here back in June. It wasn't in yet, but we were expected to…read morereceive it within a few weeks. Since then, we have found that there is a Toyota recall that is stopping the vehicles from being released to the dealer. Over the past 70+ days we have felt like the team at Kasper has treated us fairly. As we are reaching about our wits end with corporate Toyota and the 30-90 more days we are anticipating to wait, it only seems fair to appreciate the dealership for our repeated visits, and their continued support in getting this resolved. We have been so anxiety ridden (we aren't ones to just leave tens of thousands of dollars with someone and leave empty handed lol), I haven't even thought to take pictures. The dealership is clean, and all of the associates we have encountered have been friendly. Excluding the hiccups with corporate issues, we have had a five star experience so far!

This dealership is the best Toyota dealer in Ohio. We had multiple poor experiences at other…read moredealers but Kasper was perfect beginning to end. We made a deal on the online chat, I drove two hours to the dealer the next day, walked in and purchased my car without any issues. Great price. Great service. awesome staff. The bad reviews on here make no sense to me we have seen nothing but incredible service and great deals. Go to kasper for your next vehicle! Two thumbs way up!

As always, an excellent experience all around. Warranty service was provided without a hassle…read more They even checked the fluids and washed the car for us before we head out on vacation. Dominic was kind and thorough. Worth the hour and 15 minute drive! We prefer to come here rather than our local Toyota dealership. VIP experience all the way!

Purchased 2023 Highlander in October 2025. Was told and demonstrated while test driving car that…read morecar had built in navigation system. Shared that if car did not that would be a "deal breaker". When received car - have since been told there is no built in navigation system and I have to pay a monthly subscription fee to use navigation. Sales person admits to providing the wrong information. Using prior owners account to access navigation system when demonstrating use. Have asked for resolution from company. Offered to cover 1 year of subscription. Will keep car much longer than 1year. Cost of adding navigation system is between $5,000-6,000. Have opened complaint through Toyota customer service. Have called for follow up approximately 6 times and told I will receive call back from manager, and manager has never returned call. I called dealership myself and asked to talk with manager who was not available, and was told he (Matt) will call me back and he has not. Sold by giving false information from dealership.

I had to get routine maintenance done on my Escape, it was actually quite a bit needed done. I…read morethought I had a bad wheel bearing, turns out the tire was wearing strangely, and didn't need a new bearing. They did all the stuff needed and I was totally surprised at how low priced it was. I'm impressed with Mathews Ford. I'll be back for any other services I may need. And when I'm in the market for a new car, that's where I'm going.

Over different times when buying a car at Matthews they have pulled crap. Buyer be aware of and…read moredouble-check all paperwork.

Don was fantastic to work with! My husband drove over 3 hours to see and purchase a car and trade…read moreours in, and Don made the entire experience worth the trip. He was honest, knowledgeable, and genuinely enjoyable to talk with. My husband spent quite a bit of time there getting everything finalized and really appreciated the conversations and how smoothly everything went. The whole experience was positive from start to finish. We would absolutely return and highly recommend Don to anyone looking for a great car-buying experience!

I dropped off my truck at Ken Ganley Collision Center in Sandusky on the evening of July 12th,…read moreexpecting it back in about nine working days. Unfortunately, the experience was frustrating from the start. When my wife called to check on things, Richard talked down to her, acting as if she should have already known how long repairs take. After the initial nine days, I learned the truck had an airbag code and needed to go to their Norwalk location. Then, when I picked it up on July 29th, I found the ParkSense feature was inoperable with a service code, plus there was a new scratch on the front right fender flare. They only provided a tiny Kia rental after I pushed hard. Finally I picked up my truck on August 5th only to find the scratch still there. To top it all off, three days after finally getting it back, I was pulled over because my taillights weren't working; someone had switched the lights from auto to off. I won't be returning.

Place is a joke they have no idea what they are doing. The sales people are shady and the shop even…read moreseem worse do not recommend.

Outstanding customer service! Pulled in while traveling from Virginia needing some help for a…read moretonneau cover that wouldn't latch. Was met by the Service Advisor Shasta who said to "pull in and we'll see if we can get you some help." Another Service Advisor, Tom Ott came out with some tools and worked until he got the cover to latch. Friendly and courteous! Thanks so much, Firelands Chevy!

Rude!! Shawn the service guy laughed at me when I told him the 4 new tires that they put on for me…read morewas NOT holding air!! "Hahaha, yeah, yeah I'm with you". Is all he could say!! I haven't been able to drive it since I picked it up from them.I called at 4:50 p.m. today Tuesday August 26,2025.The lady that answered the phone didn't want to connect me to Shawn because it was ALMOST time for him to go home !?? All I can say about that is... SORRY FOR INTERRUPTING HONEY!

Josh & Richard are awesome that's one of the reasons I bought my car here they made me feel welcome…read moreas soon as I got here they really do care about the customers here! Once I found the car that I wanted to test drive that was it I tested it was pleased with it and with no hassle or pressure what so ever I made my purchase here as it just felt right with them as well as my Kia that I love to drive now! Coming here I wasn't really too sure what to expect but all the signs pointed here to make it just right and it has been ever since as I've had to come back here to get my license plates as well as a free car wash every so often as it's just what's good here when that pesky salt comes about! Overall this is a great dealership with some quality people working here it's for that reason that when the time comes again I'm sure I'll be back for some service and whatnot as they have just done it right from the start! Thank you again guys for helping me to get my car you've all been amazingly awesome!

10/10 recommend. Joe (boss) and Tim ase tech, both definitely went over and beyond and answered all…read moremy questions and showed me under my car what was wrong! Very throughout They will be fast and efficiently. I am definitely coming back for all my service needs. I will be referring to my friends for sure

I cannot say enough about this place. I'm a 64 year old single women, and over the years I have…read morebeen led astray many times by auto mechanics looking to make a few extra bucks off of your lack of mechanical knowledge. These two gentlemen went above and beyond to help me. At a beyond reasonable price I might add. I had a fuel line leak, and it was explained to me clearly what my options were and they respected my decision and had it fixed while I waited. Many other customers came in while I waited, and I watched them go the extra mile for each and every one of them. You could tell by the very interactions and conversations, that every customer left with the same gratitude for their service that I did. Well done guys and thank you for service to our community. I will highly recommend you. Thank you again.

I called numerous times yesterday to get an estimate on a part and to make an appointment for…read moreservice. No one ever answered in the service department. I left a voicemail and got no return call. Called again today and it's the same thing. No thanks. I'll go to another dealer in the next town over. I think I'll also complain at the corporate level. Extremely poor customer service.

Don't go to Kasper... I bought a vehicle from them with low mileage and took great care of it, only…read moreto have the engine completely blow out *far* before my loan period was up. Terrible experience, would not recommend to my worst enemy.