We did check in, they wanted money up front without even seeing my insurance. I was like I don't…read morepay because of the type of insurance that I have. They didn't want to hear that. I had to call up my insurance to ask, since I was correct, I walked right out. Your better off going to the citymd. I really felt terrible, not to mention they told me I have to pay even tho I was waiting over 20 mins. Why didn't they tell me before I sat down?

Very bad urgent care I wife was yesterday 27 feb,2024 and the doctor doesn't know how to turn on…read morethe machine he doesn't do anything to help me wife

The best care I had from Mr Mohammed for doing my blood test I was so relaxed looking forward to my…read moresixth month annual checkup and blood test. The best office experience I ever ever had in my entire life. From Mirelaljesnjanin

Came to here for a medical test for immigration form I-693…read more Con: This place only accepts cash. I had to go to a nearby bank to get $325. No credit cards or checks accepted. I did get a receipt though. Somewhat expensive, but I got all the shots hassle free. Pro: professional and courteous staff, knowledgeable, and revisit for reading was quick

Everyone in every department is so nice. I've been going here since I was a baby. Professionals…read morethat are extremely kind and capable!

My husband went to see the DNP Kim and instead of making him feel better, she was asking him like…read morehe should know the answer. He injured his leg and she made him feel that he was his fault. I mean, have compassion and let him feel that you heard him. Not the other way around. However, the receptionists were nice and accommodating. Scheduling was easy too. Let's request for good Doctors because we deserve the best!

I walked in to this clinic with my son who is 4 years old and on the autism spectrum. The nurse…read morethat attended to him was not child-friendly at all, seemed miserable, kept huffing and puffing about having to deal with him, was so rude and so rough with his nose covid test that she made him bleed. This was the worst experience we have ever had with a walk-in clinic. Clearly, not an appropriate place for individuals on the autism spectrum or children! Stay away!

We are so fortunate to have this first-class medical facility here in Astoria. I was impressed with…read morethe ease of online appointment and testing services. Text reminders and results quickly provided online. The staff is professional, courteous and most helpful. They make the experience as pleasant as possible and treat each client's individual needs.

Update: 2nd visit was super smooth I was out in 1 hour! Also the NP and the staff are very friendly…read moreand that counts for something. This place is a a god awful nightmare. This is exactly what people are talking about when they rail against Obamacare. Don't get me wrong, I'm happy my life won't be ruined with bills if I get hit by a bus and I'm safe in case of emergency but being assigned to this place is a curse from the deepest depths of Comrade Trump's hellscape dystopian vision. I came in here for a routine physical, which I need to start a new job, and after TWO hours I had to walk out without having the majority of what I needed done. I have never had a two hour dr appointment, maybe I need to check my privilege, especially a two hour dr appointment that ends with me walking out without getting any of the blood work, vaccines, or paperwork I needed even started. For whatever reason my insurance company decided to deactivate and then reactivate my number and I had to pay out of pocket. They have been calling me for literally one week, leaving me voicemails, multiple times a day, about getting a refund and finishing my physical. But guess what? When I finally answer one of those calls they tell me I don't need an appointment and to just come in- well, I came in and they have no idea who I am or why I am here. Thank god I cleared my schedule today! If I can get out of here within 2 hours this time I will be grateful.

The doctors here are professional and warm. I really appreciate their holistic and caring approach…read more I have been bringing my children here for more than 10 years. It is also the place I go for primary care when I need it myself. I have recommended this practice to friends and colleagues and they always share back that they had a very positive experience too.

Ok, check in here is usually five minutes. The nurse that had to call us is taking her sweet time…read moreto finish her conversation. I had to pee so I did and the nurses that wanted to take my significant other back there just sat there. Like hello? He needs someone to check his finger so he doesn't lose it from being cut really bad on glass. My significant other allowed me to write about this experience just to be clear so there isn't any hippa violation. Not too fond of the front desk when you walk into the hospital, those nurses not so nice, they made the 4 star review. They didn't even take us to the emergency part of the hospital they put us in this little area with his open wound. How is that safe? No gauze nothing just while we wait. We didn't even get a bed to sit in like they normally do in the hospital. Put us in triage with blood everywhere. You're joking right? This is the same place that sent us home when he had previous injuries and said he was ok. Thankfully my significant other saw Gandhar. He was a very nice man. He got him all cleaned up in the hallway. The triage was not packed but the hospital overall was very quiet. We didn't get to go into a room to clean the bleeding wound yet. Normally you go behind a curtain in the triage area. We couldn't because a nurse was being treated because a patient hit her with a needle, pretty scary. I just didn't like the fact he was sitting in pain for like 2 hours before someone came over to us. This place wasnt packed either, not sure why we had to have his brother wait outside. The room we were in had people coming and going quickly. We checked in at 1:15am and was finally seen at like 2:30am/2:45am. It took about 10 mintues to clean out the wound. With no pain meds this procedure had to happen. Still waiting thirty minutes/hour later for Tylenol. Then to make matters worse the room smells awful because someone just waxed the floors with harsh chemicals. Terrible, it feels like hospital purgatory. Then theres 3 other patients here besides the nurse. One gentleman keeps passing gas, I can't. The first dr. Gandhar was super nice he gets 5 stars 100%. Stars dropped because sitting in pain with an open wound is no bueno. Where's the boys Tylenol something for his pain? American hospitals are the worst. Its almost 5am and we been here waiting for some type of treatment, anything to cover the wound. Now that it's almost 5am they put the tylenol order in and they say he needs a stitch. Really? We couldn't have done this 3 hours ago? I'm sorry 4 hours ago? Now we are put in a room after 4 hours????? Really? Nice doctors but cmon. To be fair they were short staffed. I'm thankful that doctor Lambert double checked his finger. Still here for the last 4.5 hours. Hopefully they finish this soon. The nurse who gave him a vaccine was super nice. Finally got his Tylenol! Ok but watching them put the stitches in was amazing to watch. Pretty cool watching Dr. Gandhar do the stitches. He had to have the senior resident watch because he is 3 months on the job, I looked it up. Everything was wrapped up at 6:45am we were here for 5 to 6 hours. The stitches look pretty cool, I will not be posting that due to gore reasons. Sajani Kayastha was the name of the other doctor who watched and helped. Very pleased with their care and how they treated my significant other. The ER nurse was totally nice. They gave us extra bandaids, thankfully. Wish i would have caught her name, very sweet girl. Loved her ear piercings.

VERY IMPORTANT. Please do not admit your loved one for psychiatric care here. DO NOT. If coming…read moreto the Emergency room: 1- they put them in a dismal room (only making them feel worse). Then it just gets worse from there. 2 - You have to wait 5-10 hrs for a ("more appropriate welcoming hospital room") to become available. 3 - our daughter was taken in a stretcher IN 14 degree temp (no coat allowed "for safety reasons") only a SHORT SLEEVED thin hospital top and a THIN sheet. 14 Degrees!! 4 - I noticed a previous patient was rolled out, wrapped in a comfy blanket and warm hat. 5 - If they think they are keeping patients with mental illness "safe" by making them FREEZE.... this is torture! 6 - Once she arrived to Gracie Square Hospital (horrible place) they took her out of the stretcher and made her stand there IN THE COLD, while they scratched their heads over not knowing how to carry the stretcher over the snow. They did not have the empathy to cover her up or at the very least, leave her in the ambulance while they figured things out. 7 - This happened last Tuesday afternoon. Its taken me a full week to write this review because I was focusing every breath on my daughter. 8 - THIS and Gracie Square's hospital only goal is to not get sued over a suicide. They rather torture a patient then provide adequate compassionate care that would in itself prevent a suicide. 9 - If your loved one is suffering a psychiatric emergency, Call 988, or simply bring them into the emergency room but OPT FOR OUTPATIENT CARE. DO NOT LET THEM ADMIT THEM. The hospital experience felt like a 1900's asylum. Come on NYC. get your act together. This is a sad disgrace.

I have been to this location multiple times with my daughter and they have seen me right away. Who…read moreI really want to shout out is the receptionist, Cheyenne. She is an absolute gem! Always welcoming, sweet and attentive. Never once have I seen this woman give attitude to anyone, even when the reception area is chaotic. Someone please acknowledge her and give her a raise. I feel at ease seeing her face and hearing her soft spoken voice.

When CityMD first came onto the scene a dozen years ago or so, it was a game changer. Urgent care…read morefacilities were available all throughout Astoria, but the idea of a big brand in a spacious, new facility became an easy option for many folks needing check-ups. Most of my experiences at this location have been smooth and straightforward, which is more than I can say about similar clinics. They offer a range of services here from physicals to vaccinations and even medical tests such as lab screenings and x-rays. Women's health, pediatric care, and occupational medicine are all areas of their specialty. They've done a good job at maintaining the place, which is impressive given how many folks they see on a daily basis. The only time I've ever seen it crazy here was during the pandemic. Lines out the door for COVID testing and despite social distancing, it felt like there were endless heaps of people. If there was any blemish, it may be the people behind the desk. Pharmacy prescription issues to semi-standoff'ish behavior have been a drag, but save for the actual medical staff who work for keeping the experiences otherwise relatively stress free.

Worst medical practice I've experienced in 45 years. Avoid at all costs…read more Nothing good to say about this place. I waited three hours on my first visit and left without seeing the doctor. Second visit: two and a half hours waiting. I only stayed for blood work results. I specifically requested (multiple times) an estradiol test and gave them a list. They skipped it, claiming it's "only for women." That's completely false -- I've had this test done for years without issue. They're incompetent, force unnecessary doctor visits even when they mess up basic orders, and waste everyone's time. Do not trust these people with your health. Save your time and money -- go anywhere else.

My first appointment I waited almost 3 hours to be seen. During my visit, the doctor was chatting…read moreabout his other patients. How one lady has boils in her arm pit and how disgusting it is. My time with Dr. Rodriguez was about 22 minutes of which 5 minutes was spent on my visit. I complained to my insurance company and they took some action, but no one ever stated what sort of action. I recorded my visit with this doctor, if anyone wants to hear it. So I gave this doctor a second opportunity and on my second visit, I waited an hour again, not including the hour I arrived early. I told the teenagers at the front desk that this was an excessive waiting time and I left. I had called, emailed a number of times wanting a copy of my medical file and no one ever responded. It wasn't until I got my health insurance involved to mediate the pick up of my record that I finally got it. I will be filing a complaint with OPMC (Office Professional Medical Conduct).

I had an unfortunate fall yesterday and injured my elbow and my knees. Luckily I was very well…read moretreated at the City MD on East 86th Street. The check in experience was very simple and able to be done on my phone. I was seen after about 10 minutes which is a very acceptable wait time in an urgent care. The intake professional named David was very thorough in his questioning and put me at ease. The PA named Nisha who treated my wounds was really amazing. She explained everything to me and made sure I was cleaned up well and bandaged comfortably. It is nice to have treatment of this quality close to my home and available on weekend. Thank you again City MD , David and Nisha.

The front office staff are awful. They treat you as if they are doing you a favor by deigning to…read morehelp you. The care is very good, but the PA sent my prescription to the wrong pharmacy, even though I specifically asked twice for it to go to my preferred pharmacy When I asked the front desk to correct it, they could hardly be bothered.