My Aunt has been in this facility for about 9yrs now. It was previously named "Trinity". The…read morefacility is clean and offers nice activities for it's residents.... religious and holiday activities/ observances, BBQ's, game days, beauty salon days (nails, hair, makeup), and more. The residents are clean are well fed. I've visited several times during lunch and dinner time to feed my aunt and observed the dining hall, food prep and presentation ... all good. The reason for a 3 star rating is because some of the staff can be extremely rude, have awful attitudes, and also because most of the residents here are either elderly and/or incapacitated in some way they are not able to watch or secure their belongings. Things walk out of their rooms. Poof ... gone! We no longer give my aunt money nor anything super nice or of value. She and her roommate have told us that staff come into their room while they are asleep or away from their room and things disappear. Gone! This is not uncommon for these types of facilities but not good. Bottom line: I would recommend this facility because I have seen and smelled a lot worse! overall, I like this facility and the residents are clean, well fed, and appear "content".

This is one of the worst facilities I have ever experienced. The nurses are lazy and rude. They say…read morethey're supposed to turn a patient every two hours, but they do not do what they say. I'm glad I got my mom out of there or else she probably would be dead. They are considered short staffed and overworked and the staff has no compassion including the director of nursing. Patients sit in their poop and pee over 30 minutes or more before they change them. So sad.

My aunt was sent here for rehabilitation. I was skeptical because of all the bad reviews. I was…read moreblown away by how much she enjoyed her 2 weeks there. So much so that she even wants to stop by and visit with the staff whenever she can. As it gets harder for me to take care of her on my own we are seriously looking at the people at augusta hills as a long term solution.

Windemere Health And Rehabilitation Center, 3618 J. Dewey Gray Circle, Augusta, 86…read more Observed no Certified Food Protection Manager certification. Obtain certification within 60 days of inspection. Observed no employee health reporting agreements. Make sure each employee reads, understands, and signs an agreement. Have copies available for inspections. Observed employees wearing watches during active food prep. No jewelry may be worn on the arms or wrists during active food prep. Exception: A plain band ring may be worn. Observed the scoop handle improperly stored inside the flour container. When storing with food, ensure scoop handles are above the food and the container.

If you want a prison this is the place 95% of the workers do not care, the food served has been…read moregiven low ratings for sanitation. Rehab good, but limited time spent with patients - otherwise nothing good.

The ladies were very nice and I felt comfortable with them! The appointment was very important…read morebecause I was in an accident months before!

DO NOT LET THEM REFER YOU HERE!!! The quality of care you will receive is nothing short of…read morenegligent. The only care and compassion I received was from the receptionist at the front desk. I was supposed to be treated as a patient by Ashley Sabb, FNP-C, but she completely mismanaged my care. She lacks empathy, has no bedside manner, lacks care and compassion for her patients, and will cause you to endure needless suffering. Your medical care should come from an advocate and not an adversary. I ended up needing to drive to Spine Center Atlanta to actually find a doctor associated with the practice who cared, and who actually treated my injuries. This was after being ignored while in debilitating pain for TWO MONTHS because I was waiting for Ms. Sabb's office to finally send an internal referral over to their own practice's surgeon for review. She actually had the audacity to ask me, "Is it really that bad?" When I did finally see a doctor, I was diagnosed with 5 herniated disks, a severely pinched nerve, and it is so bad that I required a discectomy. Dr. Chappuis asked, "What have they given you for pain?". I replied, "They gave me tizanidine and gabapentin.". To which he replied, "Yes, but what did they give you for the pain? This has got to be excruciating and I can see the tears in your eyes.". I instantly broke down and wept like a child because I started going to Spine Center Atlanta in Augusta in July of 2024 for help, and I did NOT get viewed as a person until October when I was seen by one of the surgeon's in Atlanta. It was the first time anyone helped me. No one deserves to be treated that way...NO ONE!!! I do not know why Ms. Sabb decided to go into medicine, but I can tell you why she should leave the profession. She doesn't see people in distress, nor take time to listen to their concerns, and could care less if she actually helps them get better. One day I hope she receives the same level of compassionate care she gives. It's only right.

I went in for an injury , my 1st appointment Dr. Abell looked st the X-Rays said nothing is broken…read moreand I KNEW THAT , BU TAS I TRYED TO EXPLAIN WHERE i was having pain , he was Dismissal and stated : you 47 so this is bound to happen, the click sound on your feet when you get out of bed. when I called to change my payment to worker's comp. they said they couldn't do that because I didn't have the claim number at the time, not a big deal to me i complained about the Dr. Abell's behavior , I got a call from him and he tried and said that IT was a misunderstanding, I told him no !his behavior was unexpectable , THEN HE ACTUALLY TRIED TO LIE ABOUT HIM NEVER ACTUALY EXAMINE ME WITH BONES NAMES , WHEN I CALLED HIM OUT ON IT HE CONTINUE TO REFER BACK TO CLAIM PROCEDURES ! I DID TELL HIM THIS STATEMENT WAS MORONIC ! I WOULD NEVER RECOMEND THIS IDIOT TO ANYONE

I am an established patient since 2017 & have serious & painful arthritis. My knee started hurting…read more2 months ago. I called to get an appointment with Dr. Arrington & they said it would be 2 months unless someone cancelled or I saw another doctor. I was set up to see Dr. Abell who gave me a cortisone shot in the knee & X-ray showing lots of arthritis. He only gave a few mild pain pills even though I explained how much pain I was in & couldn't sleep at night because my leg ached all night & could not sleep. I called back to the office to ask for more pain medicine & he refused. Since I was an established patient & Dr. Arrington had replaced my hip in 2017 I called his nurse to see if I could get enough pain medicine until he could see me. Both doctors refused. Dr. Abell said he had DONE ME A FAVOR TO SEE ME. If this is so the $50 co-pay should be returned to me & any monies my insurance company paid for visit or X-rays. Very presumptous on his part to claim he had "done me a favor" for a visit I PAID FOR. I WILL NOT GO TO DR. ABELL OR DR. ARRINGTON FOR ANYTHING. THEY ARE NOT INTERESTED IN A PATIENT IN SERIOUS PLAIN. THIS IS SERIOUS. SUPPOSED PROFESSIONALS IN A POSITION TO HELP PATIENTS REFUSING TREATMENT & MAKING ME FEEL LIKE A FOOL TO ASK FOR HELP. THEY ARE IN THE WRONG PROFESSION. DON'T GO TO THEM IF YOU HAVE PAIN WITH YOUR COMPLAINT. THEY DON'T CARE.