Appears to be decent and honest in their prices - from reasonable price for oil changes, to…read morereplacing a defective parking sensor on my car. Would take my car to them again.

John, Ryan and Mike are first class mechanics and people. They are honest and trustworthy…read more My brother in law recommended them when I needed someone who could figure out what other mechanics couldn't. They will accomodate you in any emergency repair. Unbelieveable service when nobody else cares.

These guys are straight shooters. If you want the truth you get it. I will take my car back for any…read morerepair. I have had multiple vehicle serviced here Good mechanics at a fair price. Good bunch of people.

Took my car for a tune up. They did a good job, were reasonably priced and did the job in good…read moretime. Also gave me a verbal diagnostic as to what was going on with my car. They were helpful and seemed to care about their customers. A really good experience. Highly recommend them.

Honest work plus John is amazing plus Mario + all the other staff they're amazing and I really like…read morethe extra effort that they put into my 3 cars !!! Give them a try you'll be glad you did

Jeff is an outstanding salesman! We walked into the dealership 3 minutes before closing and Jeff…read morewas nothing more than welcoming and informative while discussing potential cars when the dealership was closed. Super helpful during the process and extremely patient and understanding. Very happy with my experience and would highlyrecommend Jeff for first-time car buyers. Also thank you to Bharti for making it a speedy and easy process!

Terrible customer service. Very overpriced service. Rude management does not honor warranties.read more

TJ was a great salesperson to deal with. Very communicative and clear, with no pressure sales…read moretactics. Entire purchase was done via email/phone call. Highly recommended if you're looking for a Subaru and definitely going to pass along his information to my friends.

THIEVES...DO NOT COME HERE…read more SHORT VERSION: Tried to mislead me into a bill for $220 + in "repairs" when the actual fix costed $6, and 90 seconds of the teenaged employee's time at PartSource. LONG VERSION: Bought a car privately a few weeks ago and was told I needed to get a few recalls done. Brought it into this dealer, and also thought I'd mention a couple small problem I'd been having....one of the headlights didn''t work, and the car's USB charger wasn't working for my phone. After some initial googling, I told them my suspicions of a possible burnt fuse. (A $3 part to replace)....but instead, Ben Koerssen brushed it off, and told me I needed a complete electrical diagnostic. Being that they are a Dodge dealership, I innocently decided to trust them and went ahead with it. A few hours later, I recieved a call saying that there was nothing wrong with the fuses, and they had tried to install the bulb that I brought in, to no avail. (I bought it on amazon)..,...and they needed to do further diagnostics which costed even more......Reluctantly, I complied, but I had a bad gut feeling and decided to call my car-wise friends. They all told me that something didn't seem to add up. Realizing that something might have been wrong, I rushed over there and demanded my car back. During my conversation with the service staff, my suspicions were heightened when the service advisor, Ben, claimed no knowledge whatsoever of there being a fuse box. (and this being their flagship sedan) Sensing disingenuity, I demanded that I get my car back at that moment. Ben Koerssen and later the owner Bill Johnston, tried to present me with a bill totalling $220 for the diagnostic work. I refused to pay and went back and forth with them for some time before they realized that they were never going to see a dime from me.....and gave me my keys and told me to get out......Had I stayed, who knows how high that bill could have been. (The $220 was just for diagnosing it) I drove it down the street to PartSource where this 19/20-year old kid immediately helped me identify and replace the 2 burnt fuses within.10 mins (Shoutout to Sean from PartSource Upper James)....and BINGO, everything worked PERFECTLY....even the bulb/ballast that was supposedly "defective". Came back to Johnston Chrysler the next day.... Initially seeking a simple apology, we instead were faced with more outright lies and a lot of condescension. After being confronted with the evidence of the 2 burnt fuses and the presence of my car-savvy friend, Bill Johnston realized that he could no longer try to bully and lie his way out of this.....and immediately demanded that both me and my friend leave or he would call the police. I made sure to try to document as much as possible. Attached are pictures of the 2 burnt fuses, the business card for Ben, as well as the fraudulent service bill they tried to present me. (They wouldnt give it to me at first but I was adamant, and they also removed all the prices, which initially totalled $220) Also, I have a videoclip of an irate Bill dodging questions regarding the bill and instead demanding that we leave his dealership. (as well as trying to prevent me from filming)....which i can post if necessary, Anyways I cannot speak on the dealership as a whole, but this has just been my experience......I'm sure not everyone is bad, for instance, one of the courtesy drivers, Norm, was very courteous and seemed really down-to-earth and I really enjoyed our conversation.

I recieved excellent service from Johnson Chrysler. After not getting help from Bay King and being…read morestrung along for 4 weeks, I called Johnson Chrysler to get warranty work done. They had it totally fixed within 48 hrs of my initial phone call to them. Could not be happier.

I just wanted to thank Tim and his staff at the VW dealership on upper James...I walked in to the…read moreshow room to purchase a T-shirt for my brother who owns a VW golf... The GM Tim was very welcoming and generous and gave me a beautiful hoodie and three T-shirts to give to my brother for his birthday! ! Thank you again for your generosity! I live out of the country but would definitely come back to this dealership to buy a car!

I had several unsatisfying maintenance and repair experiences for my 1-2 year old Golf which I…read morepurchased new (from a different dealer). They did a half-baked job of repairing a faulty sunroof switch, I had to go back and get it fixed again. When I asked them to fix a faulty driver's side windows switch, they came up with a whole rigamarole about how there is a rat's nest under my hood and chewed wiring wouldn't be covered under warranty. It turned out to just be some maple keys that fell off my tree and went through the windscreen cowl. I don't intend to return.

I called many V.W specialists to fix (replace my heater core on our 2009 VW Jetta TDI Sportwagen)…read more Many turned us away. I asked for quotes from a V.W dealer not far from where I live ( Erin Ontario) and also from Cambridge V W Cambridge V.W came in $450 less, they kept in contact with updates and I have just come back from test driving the car, first time I've driven the car without winter gloves. The car is toasty hot Thank you Cambridge V.W you set the Vanguard for other dealerships to aspire to. Regards. Walter.