Leasing office is never available to take calls, if you become a tenant be aware that they will never pick up the phone. Also be aware that you cannot use space heaters during the winter and you have to use the units heater, which costs anywhere between 300-400 per month during winter months for a single br unit. I would not rent from this management company if I were you, learn from my mistake. read more

If you are tired of boring, predictable apartments and want a place that keeps you on your toes, look no further! I spent two years with this leasing company, and it was unforgettable. First of all, they are incredibly dedicated to animal conservation. My apartment was a thriving sanctuary for mice and cockroaches. They were everywhere! It was so immersive that the kitchen cabinets actually came custom-engineered with built-in tunnels in the back, ensuring the local wildlife had 24/7 access to all shelves. Because of this luxury, I got to upgrade my lifestyle to 100% airtight plastic containers. Who needs a pantry when you can live like an astronaut? If you value your privacy, you'll love their surprise "VIP Pop-In" service. Forget annoying emails, texts, or phone calls--nothing wakes you up better in the morning than opening your eyes to find the landlord physically standing inside your bedroom! It completely saves you the hassle of setting an alarm clock. Finally, their maintenance team is remarkably eco-friendly. By completely ignoring every single maintenance request I submitted over a two-year period, they successfully reduced their carbon footprint to absolute zero. They never once set foot in my apartment (unless they just randomly decide they want to come in with no email or text), which really allowed me to embrace self-reliance. If you love slumlord energy, a lack of boundaries, and sharing your bed with critters, sign a lease today! Personally, I'd suggest staying as far away as humanly possible, I have rented a lot through college and my early life, but I have never seen true slum lords like Sterling Property Management!!! read more

I've had some scummy property managers before but this company takes the cake, charging random fees when living there that shouldn't be a tenants responsibility and when we moved out even though we gave notice and cleaned up damn near better then we moved in they charged us 4000$. It started out at 200 then went to 1000 and ended up at 4000 in collection, keep in mind they moved someone in within a week of us leaving so If anyone could explain how they did 4000$ worth of work in a week? read more

Very unprofessional! Came and showed my property and when he left he left 2 doors to the public unlocked and left the lights on in master bathroom. Thankfully we were in the area the next and checked the house! Very unprofessional move. Would not recommend this Realtor to my worst enemies. Unfortunately I don't believe their is anything he can do for his total unprofessionalism for future considerations! read more

This company is predatory on college students! Please read the agreement very thoroughly if you plan on renting from this company. You will not get your security deposit back no matter how clean you leave the place. They make stuff up and charge you. They charge for inspection, painting, cleaning carpets when you leave and make things up to charge you more. On the agreement they charge for things that they should be doing, like inspections. Why would a tenant pay for an inspection .And they did this twice! Charge for painting when the house didn't need painting. Charge for new burner plates when they were clean and didn't need to be replaced. Charge for blinds when there was nothing wrong with the blinds and even got charged for a blind that didn't even exist! Please think twice before dealing with this company!!! read more

Don't expect to get much if any of your security deposit back from these crooks no matter what you do. The rental home was left in better condition then when we moved in and they charged astronomical fees for "General Cleaning" or "Labor" when 8 people scrubbed and cleaned this home for hours making sure everything was spotless. read more

Emily and Jeff at Sterling Property Management have been incredible to work with in finding our new home. They got us a great home, with more space than we could have imagined at a great price! We were getting discouraged by all the hoops other companies made us go through. They made the process easier and pain free! Couldn't be happier. read more

I've been dating someone who lives in obe of their properties. It took months to fix his appliances. His basement flooded three times in the last year. Maintenance that did happen was often half-done. Not to mention through all of those already frustrating events, Donna and the rest of the office treated him very unprofessionally. My boyfriend was INCREDIBLY patient and respectful for MONTHS, accepting their excuses before he finally decided he was done being polite to liars. He had one dog that was in the lease and paid for. But to be fully, personally accountable, he did adopt his moms dog (she was too sick to take care of it) and he didn't pay the deposit for it, so he's not a perfect, faultless tenant. (But got charged for the dog later, anyways...) Does that invalidate all of Sterlings unprofessionalism? I have no idea why that family run business has SUCH terrible customer service. They only seem to be nice to tenants that don't have any issues.... But their company is to manage properties, not just convenient ones that never have any problems. read more

The worst agent ever they well rape you off you will not get your deposit back whatsoever if I could give them a zero star I well

Horrible. Agents told us and made us repeat when the rent check day was due only to find out they were giving false information, and charged us late fees. Sterling Property Management is a horrible real estate company and I do not suggest you do any business with them. Not even worth a star. read more

Me&my wife and my brother-in-law had all credentials even the proper credit score, but due to the fact that me and wife and interracial couple in are wary 20's along with me brother-in-law witch is also in his early 20's and me and my brother are mix with black so we are darker&younger than what Sterling property use to leasesing to,but had the never to take our money so when we set up a meet to discuss why we were approved all the paper work was present but our money orders,if I'm not mistaken that should have been the first paper given since we weren't approved,than they showed us paper work of a overdrawn credit card,first off you can't over draft a credit card if the limit 500 than it Max's out at 500 not 534&if my pay stubs saying I'm making 2k+ a month and I already have the first month& security deposit&paid all fees,why would I apply for a house if I have credit card det looking at my paystubs no way I'm in credit card det read more

My daughter is now renting a property from Sterling Management. While I can understand the challenges around managing properties to college students, I am extremely disappointed that a maintenace request that we have made has been discounted and will not be taken care of. We have no recourse and, since Sterling runs most of the properties around Shippensburg University, they have a monopoly so they really run the show. So, this is the only thing I can do to try to impact their poor customer service. Thankfully, this is our last year at the school. read more

If I could give this company zero stars, I would. They are the most unprofessional people I have ever had to deal with in my entire life. I am renting a property currently from them in Shippensburg, PA. First of all, my roommate and I were not informed of a switch of ownership and were supposed to be able to move in on June 1st, we were pushed back until August 22, and still had to pay rent for the full month of August. Second, we had to spend the end of the summer with no air conditioning because the property management claimed they did not have enough money to fix all of the units, so of course, my roommate and I were the unlucky ones. Not only did they not fix it, I received multiple emails from Nicole, their TERRIBLE point of contact, giving nothing but rude remarks, sassy comments and all in an unprofessional manner. I am a soon-to-be graduate in Communications and she needs to learn a thing or two. It is disgusting how they treat their tenants. DO NOT RENT FROM THEM!! They have zero regard for you. Now, they have us emptying our closets to have men come in and out of an apartment whenever they feel necessary, with two young girls, to fix an air conditioning unit in the middle of fall. Not only are they making me empty my room, yet again, Nicole decided she was going to make rude comments and basically say "sucks to suck." If you want a stress-free place to live with people who speak to you like human beings, IT IS NOT THIS PLACE! I would rather live on the streets than ever have to deal with Nicole again. read more

I want to tell you how wonderful Sterling Property Management is. I've lived here in my apartment for over three years and they have been wonderful to me. The staff are so helpful and nice. I needed some work done and the next morning after I asked Irvin came over and did a wonderful job for me. Anytime I've needed something done they have done it right away. This is the first time I've ever rented and I want to tell you how wonderful Sterling is and I would recommend them to anyone. read more

Do NOT use this company if you are an out-of-town landlord unless you have some personal connection with them. They rented my home to 3 unrelated adults with 2 children, refused to provide any information on renters; said they could not pass the credit check but were "good tenants." The tenants broke the door, light, garage (twice), dishwasher, disposal, misused the washer and complained of the unfinished basement, trying to get me to redo it, threatened to cut down a tree, required spraying for spiders (normally people dust here), ants and kept pushing for repairs which were recommended to them by Sterling. Instead of clearly explaining to the tenants that they would be financially responsible for unnecessary repairs Sterling chose to terminate the property management agreement after collecting for the entire year. Mr. Adler would not answer any letter, email or call, and the women in the office are hostile and rude. Now, I'm stuck with tenants who won't leave, are uncooperative and who may damage my property. Sterling got their annual fee and I totally lost out! Find someone else. read more

THE WORST COMPANY OUT THERE. I wish there was zero stars to give. I haven't even moved into my rental apartment yet and I already am regretting majorly ever renting with them. Last year one of four roommates backed out after 2/4 roommates paid the security deposit and before any paperwork at all was signed they only had our cash. After explaining the situation and telling them we wanted to look for a three bedroom house they refused and would not refund our money. After my roommates father threatened to get lawyers involved, they gave our money back. Due to the other rental company in the area not having anything large enough to accommodate us, we have to rent with Sterling for next year. Nicole has been the person we have been working with, she is the absolute rudest "professional" I have EVER met. SO disrespectful and condescending. She purposely sent our lease to the wrong emails and when she said she would fix it, she never resent. Also every time you call to speak with her she's "out to lunch" no matter what time of day. She also called my roommate and screamed at her on the phone. This company is far from professional, I would never ever ever ever recommend anyone to use them and risk going through everything we have been through. I will give an update after we have rented with them to see if things have turned around, but I doubt they will. read more