I've worked with Sterling since the late 80's and installed a few hundred windows. He was always courteous and professional. I got great windows and service. Good advice and made a good friend as well. Highly recommended. Can't go wrong here read more

I'm reporting for a friend who was incredibly pleased with their service and professionalism, and the speed with which they finished replacing three of her windows. read more

Sterling Window Systems - Windows Installation Near Me - Antioch, Tennessee

While I cannot speak to the work regarding windows, the siding and soffit experience was awful. The entire process was terribly unprofessional from the signing of the contract until present - yes, I am still finding issues that need to be addressed weeks after installation. The salesman/customer representative was condescending and would gaslight me regularly regarding previous conversations and expectations (totally different before the contract was signed) and rarely kept me updated (I was the one that had to reach out to him) on the status of the project during the waiting period (10 months between signing the contract and when work began) nor were any project details confirmed with us prior to the installers starting - which proved problematic as things were done not as we liked. As mentioned, the installers were very rushed and cut many corners many of which I pointed out to them. During the final inspection, I was even told that I would be charged to fix issues that I pointed out. Luckily, I was able to push back and get it taken care of. The installers also left many nails on the grown (including the driveway) and left a ton of scrap wood (that they removed from the house) that I had to dispose of. A couple of examples of the issues I experienced: * The lip of the facia metal was cut too wide resulting in a flimsy fold and a super wavy finish. Not only did this look really cheap but was causing the soffit to be too loose inside. Luckily I called this out and (after some resistance) they installed another layer with a double-bend which is much stronger and didn't look as wavy. * The corners of the soffit were rotting and needed repaired. I discussed this with the salesman prior to signing the contract and he assured me they would replace the rotten pieces. When I caught the installers simply covering up the rotted sections, I called them out and had to have a lengthy discussion with the salesman explaining how we discussed replacing these sections and after much gaslighting, he agreed to replace the rotting wood. * The back storm door would not open all the way as it was getting caught on the newly installed soffit. Showing this to the salesman, he said this was fine and it didn't need to open past 90 degrees (which it didn't even open that far). After a more forceful conversation, he agreed after some resistance to fix it. Now let me say, the guys who took care of this were fantastic - very friendly and respectful. * There was several issues with the trim and caulking job on the front of the house between the windows resulting in a very cheap and unpolished finished. After confronting the salesman (yes, everything felt like a confrontation with this guy) about this, he said I would need to pay extra to have them fix the trim and widen the opening. I explained that the strategy he implemented was never approved (or discussed) by us and we were not paying to have it corrected. Thankfully, he agreed (after much pushback) and they fix it the next business day. Writing this review, I am currently having to deal with falling flood lights and loose downspouts. Overall, I had to fight to get the expected result and what should've been a fun and exciting project turned out to be very stressful and frustrating. While we are mostly happy with the finished product, it was like pulling teeth to get us here. read more

We ordered three windows and we got two wrong. We asked for a replacement and we got a new quotation??? They told us that we we should pay for the windows in full again even when one of the windows should be frosted and it is not and the other one should have two panels and turn round with four. read more

This company is incredible. The service was the best I have experienced. They are efficient and very communicative of the services being provided and when that service would be done. I cannot recommend them highly enough. I feel very confident your experience will be the same. read more

I called to make an appointment for an estimate. Sterling Lance Jr called me back and said he could come on Thursday between 2 and 3pm, I agreed. Tuesday he called at 3:20 and said he was running late and he was 45 minutes away, if it would still work with my schedule. I agreed. He came collected the information he needed. He stated his company did not make the half round windows need but he had a supplier that did but he would need a couple of days to email me an estimate. I called him on day 3 after no reply via email. I ask when I could expect an estimate. He replied, "I told you I would need a couple of days." I responded it was now day three. At this point he cut me off and stated, "you need to go with someone else, I don't need customers like you and hung up." I would not let this company install windows for me if they gave the to me for free. read more

We are so pleased with the windows we ordered and had installed in our home. Sterling Lance came to our house and was very gracious, kind and professional. He took the time to answer all our questions and went through the house and measured each window. Because our home is an older house, he was able to test for lead paint to insure we would meet with current EPA standards. The price was much better than the other 3 companies we received bids on - and the windows were not constructed until we placed the order - so we know they were built to match our frames and were not standard, pre-fab windows the other companies would have installed. The couple who installed our windows were the ABSOLUTE best. They were friendly, professional and cleaned up after themselves throughout the two-day installation. There was not a speck of debris left inside or outside our yard. We WILL use Sterling Window Systems again for future projects and would encourage others to do so as well. read more