Just an update to the review posted about 18 mos. ago. In the thousands of dollars I spent with…read moreTarvin to have our plumbing issues resolved, we paid to have the plumbing beneath the sink repaired due to a leak. Needless to say, their repair hasn't held. The pvc piping they installed won't even stay together. It only held for a few months and then just came apart-- leaving us with having to have a bucket beneath the sink. I'm just frustrated enough to write this updated review now because I have to pay to have another plumber come out to fix their work. These people are predatory and unprofessional. Would not recommend. What would've been nice is if the owner of this plumbing company saw the invoice number on my receipt in the last post and tried to reach out-- but he didn't. Instead he implied that we didn't even have his company service my mother's home. Having integrity in your business -- owning a job and its result means something.

I woke up this morning, ( Jan 21 2025) and had no hot water coming from my sink faucet ... No water…read moreon the hot side at all. The overnight temps were below zero, the water supply is on the outside wall = frozen pipes. I called a number of local plumbers, and no one had anyone that could get to me quickly. Tarvin initially told me I would have to be a work in, understandably, I was not the first call for frozen pipes! Maybe 20 mins later, I received a call back from Tarvin and they told me a tech could meet me at my house in 45 mins. When the tech arrived (cannot remember his name), he told me they pulled him from his office duties for the day to take care of my issue. He was polite, friendly and got right to work. Within 15 mins he had the frozen line thawed, with no apparent leaks (fingers crossed). Polite, professional and reasonably priced. They also recommended a permanent fix for the freezing issue. Tarvin will be my 1st call for any future plumbing issues! Jeff H

Great work installing a new faucet system…read more Friendly people, Devon was great. I'd use them again.

Just had our duct work cleaned and Bryce and Briggs who did a fabulous job. Very through, and my…read morehusband was impressed with their procedure and high tech equipment. And he is very hard to please! His words 'they were methodical and did the process right'. So thank you One Hour Heating and Air for cleaning our very dirty ducts and we look forward to moving in our new home knowing all is cleaned and sanitized.

Had a kitchen and associated shower stall plugged up. Andy was very knowledgeable and got the job…read moredone in about 20 minutes; however, he was on site for an hour and twenty minutes gabbing.

Roto Rooter is awesome! They were able to come the same day I called. The teach was on time,…read moreprofessional and courteous. Highly recommend!

On September 15, 2025, we contracted with Bassett Services to install either a new hot water tank…read moreor a tankless water heater. They recommended the tankless unit. After installation we had noises, vibrations, extreme wait times for hot water, and the complete loss of hot water two times. Eventually, on October 22, 2025, we asked Bassett to remove the tankless unit and install a traditional water heater, forced air vent and a recirculating pump, which they did. However, they charged us the same amount for the hot water tank as they did for the tankless. Because of previous estimates there should have been a $2000 less cost. After several calls to the company, we NEVER did receive an itemized bill for the final installation and equipment now in our home, nor a return phone call from the manager. We are very disappointed with Bassett Services....now called Fire and Ice.

I woke up on a Saturday morning to my water heater leaking water out the bottom of the unit. We…read morecalled another company who couldn't respond until Monday . We called Best plumbing and was redirected to Bassett. They took our info and had a technician call us within a couple of hours and he was at our place. He assessed the problem and gave us 3 options. We chose the best for our budget and he made a materials list and said he would return to do the job. An hour or so later he was there with a quality unit of our choosing and the upgraded power vent model we wanted to change to. He did the work really timely and was a very clean meticulous worker. We are so happy we called them now and Cody Ralph did a fantastic job for us! Thanks Cody!

Very helpful and awesome service! Arrived on time and was able to diagnose the problem quickly…read more Jerick was great!

They wanted to charge me $500 to replace a faucet in my kitchen. My husband did it for $80.read more

Super quick turnaround between requesting service and appointment. Ricky was knowledgeable and…read morepersonable. He resolved our kitchen faucet leak issue quickly and efficiently. We highly recommend and will recommend to friends.

Ricky was super helpful from start to finish. He came promptly, got me a quote immediately and…read morestarted the work right away. He was professional and offered great suggestions to assist my elderly parent with their shower conversion with grab bars. I am very happy with the work Ricky did and will recommend him to my family members and friends who need plumbing work done. Plus, he's just a really nice guy who was very kind and patient during a very stressful time for my family. And, his bid was very reasonable.

Booked an emergency service with no time appointment. After phone call received a text stating they…read morewould be there between 6-8. Called the number from text at 8:30 to find out where they were and the automated system failed to connect me with a person, but tried to send me to the business hour office phone. Called again 30-45 mins later and demanded the prompter give me someone. He answers and tells me I should have never received a text message with a window. I said well I did and you guys didn't meet that expectation. I demanded the first appointment in the morning so I did not risk missing a second day of work waiting on them. He would not guarantee that so I canceled with them. I will find someone that can live up to their promises.

Leaks in underground waterline were located and repaired in a timely manner. I would use them…read moreagain.

Very responsive when I call for service. Friendly and…read moreknowledgeable service representatives. They have actually come to my house within an hour of a call.

Dan came through for us again! We were headed out of town for a holiday weekend when we received a…read morecall from one of our tenants that the water heater was leaking and not functioning. Dan fit us in on a Friday afternoon before a holiday weekend. No extra charge for the emergency work. He and his crew are the absolute best!

Very professional and friendly. The tech did a great job for a fair price. Office staff was very…read morenice and helpful. I will call them again should the need arise.

This is my first experience with Quality Comfort. I am very pleased. The tech, Alex, was…read moreknowledgeable and friendly. He diagnosed the problem quickly and efficiently and he was able to make the necessary repairs on the spot. I highly recommend Quality Comfort!

LMK provided a reasonable upfront price and communicated throughout the process. Langdon arrived…read morepromptly, worked diligently and cleaned up. He was polite and sociable also. Will definitely hire again for future plumbing needs. Good value and great service.

Langdon Black and LNK Plumbing are excellent. You will not be disappointed in the quality of their…read morework! He verified that the problem was fixed correctly, and he cleaned up everything before leaving. They honor their commitment and stand behind their work! HIGHLY RECOMMENDED!