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    Steven Oglesby Piano Tuning

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    3 years ago

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    Secret Guitars

    Secret Guitars

    3.7
    (3 reviews)

    I brought my guitar and amp to this shop, guitar for a set up and amp because it was having sound…read moreissues. First started talking to Jon who had told me that it would be 40-50 dollars for the setup... no problem... good deal... when he picked up the guitar to do the setup he told me it would be 40. When he was done he charged me 50.... Still not a big deal as I wasn't going to argue over 10 dollars. Now for the amp. Jon had told me that it was most likely just a short, it would be repaired in shop, and it would cost me no more than the set up. Fast forward about 10 minutes and a guy named Eric comes in and tells me that they have to bring the amp to their amp guy and that it would cost between 90 and 150 dollars to fix plus 20 dollars for delivery, also said it would only be a couple of days. I left the amp with them and went on my way A week later I still hadn't heard anything so I contacted Jon as he was the contact I was given. He didn't get back to me until two days later and I got nothing but the runaround... and I was told that the shop they brought it to had a lot of their amps and they would get back to me when they heard something. I waited another couple of days and contacted him again. Once again it too him two days to get back to me and he still had no answers. So I waited another two days and contacted him again. This time I get a text back from Eric saying that they are waiting on a part and that's what's taking so long and he would update me the next day. Another two days went by with no update. So I text Eric again who proceeds to tell me that he's just the delivery guy and I needed to contact the shop that had the amp. I proceeded to tell him that I didn't do business with that shop I did it with him... the next day, after I texted him for another update and he tells me that the guy was on vacation for a week and he just got to it... also telling me that he don't know if he can fix it because he's not a line 6 repair shop. So which is it? They have a lot of your amps, waiting on a part, or the guy was on vacation? So now 2.5 weeks later I still don't have my amp or any word on it.

    Very easy to work with, pleasant, and knowledgeable!…read more I gave them a call to assist me with the purchase of a guitar, and they were as courteous as they come. Great staff over there - you're sure to be pleased with their service!

    Steven Oglesby Piano Tuning - pianoservices - Updated July 2026

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