Phenomenal service. 5 stars. Excellent all around. Complimentary airport pickup by a Mercedes…read more Wow! Amazing. Brewed ice cold welcome tea beverage. My room was fantastic. On the 11th floor. Huge bathroom with rain shower and tub. Plush bath robes and slippers. Espresso machine. Filtered water all complimentary. High end furniture including Dyson hair dryer. Delicious dinner and breakfast at Bruno Restaurant. Memorable experience. I will definitely return. Thank you to all the amazing team and staff at Versante. Cheers!

Spent 5 days in this hotel in Richmond.. most of the reviews here are correct. Lovely, modern,…read moreclean, quiet, etc. If you have a car, its perfect for a holiday in Vancouver. If you will be using public transport however, be warned, the nearest train station is FAR, is about 8 min to 10 walk, and the terrain is not even. There are a few crosswalks and there are significant construction in the area. We were almost scratched by loose nails and sharp bushes. Not sure if safe if you have a stroller or mobility issues, as the cars can be aggressive. The nearest supermarket is Foodieland -- quite far, terrain is not even and again, cars were aggressive. We love Foodieland for the hot meals. Too bad it was quite a walk from the hotel if you just want a snack or milk. Front desk and staff were very nice. The shuttle driver did not say anything. Restaurant was lovely.

I have now stayed at all of the Holiday Inn properties in Richmond and have to say this hotel is…read morethe best of the three. Stayed at this Holiday Inn Express on an overnight trip with my family to Richmond and Vancouver. It is located within the Riverport entertainment complex in Richmond, which is away from the main part of Richmond. The hotel is relatively small as there are only a few floors. Check-in was slow as there was one person at the front desk and a somewhat long line. Once checked in, I was able to park in the lot behind the hotel. Unlike the other Holiday Inn locations, parking is free here. We stayed in a comfy double bedded room, which had a mini fridge and microwave inside the room. There is a free daily hotel breakfast available downstairs and the selection was better than expected. Offerings include pancakes, eggs, sausage, baked beans, cinnamon rolls and rice. The hotel also has recreational facilities as there is a pool, fitness centre and a fenced basketball court outside. I really like this location as it feels quiet and secluded. You do not hear much street traffic in this area at night, which is a huge plus. It is preferable to have a car as there are not a lot of restaurants nearby. However, taking public transportation is doable as there are nearby bus stops along Steveston Highway. I would consider staying at this hotel again if I am doing another overnight trip up to Richmond and Vancouver due to room comfort and its amenities.

Our room really smelled. I think the air filter needed changed on the wall unit. It was difficult…read moreto regulate the temperature and I was freezing. The bed was uncomfortable and I woke up with a back ache. The hotel was clean. the breakfast was ok, the staff was friendly. but it was a miserable night.

Booger on pillow, black streaks and blood on sheets. Go to get replacements and they hand us a pile…read moreof sheets with more blood on them. How is that not checked or noticed?

Hotel stay was very good. The hotel exterior is no way comparable to the inside. Beautiful lobby…read moreand very friendly staff. The rooms are very nice and clean. The bed was comfortable. The room I stayed in had a balcony over looking the park behind the hotel. Parking is very secure. I wasn't sure where it was because behind the hotel ended up at the garbage bins but the parking was underground secured by a roll up gate. My vehicle was very secure. Breakfast is cooked eggs with other items available. It's also close to the skytrain stain.

Great stay, clean friendly front desk staff the neighborhood was nice and a great concept. The…read moresleeping area was well organized. The cubby/ bunk bed you sleep in is a ok size. I was thankful for the fan. The wash room area was clean and had all the amenities. The dining area was clean was as well and had everything needed to warm food or make coffee. The place was a little hard to spot but if you know how to read and follow directions you will find this cute pod hotel

Interesting place, I really wanted to try this concept out. Instead of a room you get a very…read morethoughtfully laid out "pod" to sleep in. Think Asia, and be ready for a different experience. I would give it overall five stars for execution and customer service, they are really nice. Had a good night's sleep, about on par with a good Hostel. I'm docking it one star for the showers, I'd rate them three star, they are good but I would recommend that they have individual changing rooms like you have at many hostels and RV parks, Location is great, almost a cultural experience, with lots of good restaurants and even a huge shopping mall across the street. Vancouver's metro is a couple blocks away so you can get downtown quickly and easily. Staff was great, I'd recommend it if you want to experience minimalism, they do it well. I liked it and I stayed an extra night.

A great overall experience! Located in Richmond, Canada, it is close to the airport and about a…read more30-minute drive to Vancouver. My room was very clean and the view of the North Shore Mountain range was stunning. My room also overlooked the Richmond Night Market, where rows of colorful yellow, pink, and blue tents are known to come alive on weekend evenings with various food vendors, local artisans, and a lively, festival-like atmosphere. It was not open on the weekdays of my stay, but is an easy walk from the hotel during market hours. The location is incredibly convenient, a short walk to Aberdeen Centre, a three-level Asian shopping mall with a great food court, and within walking distance of many excellent Asian restaurants offering a wide variety of cuisines. If you prefer to stay in, the hotel itself is just as enjoyable. The beds are exceptionally comfortable, the staff friendly, and the fitness center features beautiful mountain views that make a workout feel like a treat. The Apron is a cozy on-site bar and restaurant where the meals are fresh, healthy, and full of flavor, although the portions are small. However, it's an ideal spot to relax without leaving the hotel.

First time visitor and had a great stay. Convenient to much the city has to offer…read more Easy check in and a clean room. Easy walk to the cruise ship terminal.

I had a few hours layover in Vancouver, it was lovely. Checked out a few vendors, appreciated the…read morelocal artwork, and finally headed to the lounge. Tasty fresh lounge food with plenty of drink options.

We loved this airport hotel! Ideal for the purpose we needed! We arrived later afternoon & just in…read moretime for their evening canapés in the lounge. They were decent & perfect for dinner. Small bites appetizers like chicken souvlaki, eggplant Mediterranean goulash, shrimp spring roll, bulgur veggie salad & spanakopita was what the doctor ordered! Yes!!! We were blessed here & absolutely would return if ever in the area again!!! So beautiful this area!!! If flying to Canada from USA do the ArriveCan app. It made going through Canada immigration line more smooth & quicker. We didn't have to stop at an actual agent except to exit the immigration area. My wife booked the suite & we got access to the lounge as well. So we would love to return. Maybe for 2 nights next time!!! This was a beautiful hotel. And soundproofed too as well as being luxurious. Just wish our bodies could sleep better in an unfamiliar area. They even had a microwave with a refrigerator too! We were so surprised with that addition. Gotta love it! Oh almost forgot the deep soaker jacuzzi tub too as well as a full shower!!! That was a nice added bonus! I noticed too you can use this hotel for day use! Wow that's totally a gift!!! Wish it was in our city. They do have a pool & health club too! My wife booked this hotel bc it was rated one of the best airport hotels in the world. And they were right! Totally!!!

We needed a one night stay before boarding our cruise and very very happy with our stay here and…read morewould do it again. Very clean, nice staff, breakfast included and the food was delicious and in abundance. We loved that there was a complimentary shuttle to pick us up from the airport that's was a plus. The Room was very comfy and the beds were amazing. We had a great night sleep and the pillows were very comfy and resembled the ones I have at home. Overall stay was wonderful

Pretty good! I stayed here for one night and had a good experience…read more PROS: + free shuttle to/from the airport - we didn't use this service since I didn't realize it until we got to the airport, but it seems efficient! The shuttles travel pretty frequently, and you can just book your seat with the front desk. + Close proximity to some restaurants and the airport + Room was clean and had enough room for the quick trip. It also had a microwave and fridge. + Complimentary breakfast - it's pretty standard hotel breakfast food, but it's good if you're trying to save $$$ and just need something to get your day started CONS: + Under construction at the time of my stay so I think it's in the process of getting better in terms of aesthetics, but just not quite there yet. Still, this didn't bother me! + Gym was OK. Wish there was more in it, but it has the basics (dumbbells, treadmills, a cable machine) + it is a little loud being close to the road and all the traffic nearby, but they do have a noise machine in the room as well! + Not a lot of other amenities Not bad if you need an affordable option close to the airport!

The location was perfect for what we planned to do. We took sky train near the hotel to go to…read moreVancouver for more sightseeing and the kids favorite mall is right across from the hotel. Not so great: 1) The bathtub drainage was terrible. I would have dirty water up to my knees if I took shower normally. I had to finish my shower quickly. 2) There was only one of the two elevators were working. It took us 10 min to just going down to the lobby each time. It took longer at the checking out time. 3) When we came back to the room after the breakfast on the check out day, the cleaning staff was already started cleaning our room. Although we already packed our bags and put them in a car before breakfast, we haven't checked out the hotel yet. We could not go back to the room to use restroom, we just went back to the lobby to use one at the restaurant.

I was in the area, and had not tried this restaurant yet, but glad I did. Had a nice breakfast here…read moreand the service was excellent too. Plenty of windows bringing in some light (until the airport bus parked out front). Also next door to Aberdeen mall, but I did not find the mall all that interesting - most shops closed in the morning until ~ 11am. Canada line is right across the street if you need it. For restaurant choices in walking distance, I would select this one.

We had stayed in downtown Vancouver for 5 nights at the Hyatt Regency but we wanted to stay in…read moreanother part of town to experience what Richmond was like. I knew that this hotel wouldn't be as nice as our stay at the Hyatt, but it was quite the downgrade. The room we were given was incredibly tiny with only a double sized bed. It was also very dark and it just felt dirty overall. The nice part of our room is that they gave us a room on the top floor that gave us access to a private rooftop balcony but it's not enough to give it any additional stars since the balcony was pretty dirty as well. I think the best part of our stay was that it's near the shopping mall as well as near the metro. Also, since this was our last night in the Vancouver area, we used their free shuttle to get to the airport which is very close by. However, it does get crowded on the shuttle since they service 3 hotels in total, but fortunately we didn't have to wait and got on our shuttle. I personally wouldn't stay here again. However, I have to say that the staff was nice as well so that's also a plus. But not worth all the other negative things with this hotel.

We've stayed at this hotel a few times. We usually stay in a junior suite, which has two beds in…read moretwo separate rooms connected by a bathroom. Parking is around $20-21 per night. My children enjoy getting snacks and drinks from the M Club lounge (for Bonvoy members with Platinum status and higher), but there is no breakfast here. The hotel is conveniently located in the center of Richmond, within walking distance of many restaurants and Richmond Centre mall. One drawback is that the swimming pool and hot tub are outdoors, which isn't ideal during the cooler seasons. That's when I switch back to booking the Westin Richmond, when my children wants to swim.

Stay: Aug 15-19,2026 / 4 nights Room: one king bed junior…read moresuite #1606 Location: conveniently located near the airport and Richmond district - going to downtown is about 35 mins. drive with no traffic. Noise: even though it was close to the airport and we were concerned initially but we didn't hear any airplane noise so that's a plus. Transportation: we relied on uber and Lyft. Check prices on both apps, one can be cheaper than the other one even though it's the same route. Hotel reception: upon check-in the receptionist said our room is not ready. I politely asked for a room upgrade (diamond) and the receptionist said they don't have any available. She then found another room for me that is available immediately on the same floor as where my original room was. This new room is right next to the elevators and I was afraid it will be too noisy, that was the reason I didn't pick it in the first place. However my group prefers to settle down (it was around 10:30am.) so we took the room. Service: excellent - I utilized the in app chat for few requests and they fulfilled every one of them. The bar and morning breakfast service folks were also courteous. When I asked for my compliment drink at the bar they never questioned me more than just asking for my room number. This was the kind of service I looked for so it doesn't make you look like a criminal just trying to get your status benefits. Room: suite has a living room with pull-out bed, separate bedroom with a king bed. The only issue I have is not enough lights. The bedroom has one night stand lamp so the other side that doesn't have a lamp is quite dark. I moved the floor lamp from the living room into the bedroom and worked out better. Bathroom: It's a bit small but manageable. No toiletries available in-room except the basic hair dryer, hand soap, shampoo, hair conditioner, lotion, and shower gel. You need to ask the front desk if you need any. View: not much view, overlooking the pool, parking, and buildings Overall a pleasant stay and the service was accommodating so I give it a 4 stars.

Anthony and his staff, gave us great service. Loved our daughter's b day trip with them. Great…read morehotel, and you can rent a car in their garage. Super convenient area. We will be back. 5 star service and the view of the mountains were amazing!