Phenomenal service. 5 stars. Excellent all around. Complimentary airport pickup by a Mercedes…read more Wow! Amazing. Brewed ice cold welcome tea beverage. My room was fantastic. On the 11th floor. Huge bathroom with rain shower and tub. Plush bath robes and slippers. Espresso machine. Filtered water all complimentary. High end furniture including Dyson hair dryer. Delicious dinner and breakfast at Bruno Restaurant. Memorable experience. I will definitely return. Thank you to all the amazing team and staff at Versante. Cheers!

Spent 6 wonderful nights at this chic boutique hotel! After a long day and short flight, I was so…read moreglad my bed was comfortable and the room was surprisingly quiet despite its proximity to YVR. From staff at checkin to housekeeping staff, everyone was very friendly and helpful. While the lobby is very small and unassuming, their rooms are not very big, but they have plenty of character and everything you need. Our housekeeping lady knew our schedule and was so helpful and mindful of when we would go out. She saw that we had 2 small kids in our room and left an extra carafe of water with an extra glass. This was such an awesome touch. pros: Proximity to YVR Lots of good Asian food and stores nearby Shuttle to YVR Complementary valet service Small gym but they have a full set of dumbbells, a few kettlebells, a cable machine, 2 Peloton bikes, a couple of treadmills, 2 benches, a workout mirror, jump ropes, foam rollers, weights balls, and mats. I have seen smaller gyms at bigger hotels and "gyms" that had nothing but mats and a few miscellaneous items. Rooftop pool and jacuzzi that is not crowded Quiet rooms- the only morning my sleep was interrupted was on Monday at 8:20 ish during delivery of items. Otherwise, I never heard my neighbors, planes, nor elevator noise. 2 fluffy robes and 2 slippers in rooms. The Red Flower toiletries were great and smelled wonderful! The bath salts and soaking tub was so relaxing Cold towels in gym cons: I prefer self parking since we come and go several times a day but we just opted to park in the private lot attached to the building and paid their daily fees No ice machine but staff will bring you some upon request The pool area was very clean and everyone was respectful of picking up after themselves. We had a wonderful stay and enjoyed the nice touches that only boutique hotels offer.

I have now stayed at all of the Holiday Inn properties in Richmond and have to say this hotel is…read morethe best of the three. Stayed at this Holiday Inn Express on an overnight trip with my family to Richmond and Vancouver. It is located within the Riverport entertainment complex in Richmond, which is away from the main part of Richmond. The hotel is relatively small as there are only a few floors. Check-in was slow as there was one person at the front desk and a somewhat long line. Once checked in, I was able to park in the lot behind the hotel. Unlike the other Holiday Inn locations, parking is free here. We stayed in a comfy double bedded room, which had a mini fridge and microwave inside the room. There is a free daily hotel breakfast available downstairs and the selection was better than expected. Offerings include pancakes, eggs, sausage, baked beans, cinnamon rolls and rice. The hotel also has recreational facilities as there is a pool, fitness centre and a fenced basketball court outside. I really like this location as it feels quiet and secluded. You do not hear much street traffic in this area at night, which is a huge plus. It is preferable to have a car as there are not a lot of restaurants nearby. However, taking public transportation is doable as there are nearby bus stops along Steveston Highway. I would consider staying at this hotel again if I am doing another overnight trip up to Richmond and Vancouver due to room comfort and its amenities.

High first floor ceiling. The property is dated; easy parking and free. There is an indoor pool…read morewith a small hot tub. There is also a mini basketball hoop and you can borrow a ball at the desk. There is an ice skating rink on this property and also a movie theater. I don't mind coming back to stay here again for 1 night. You can hear some road noise. It's off the beaten path of Richmond BC. There are many blueberry farms and huge mansions along No #6 road. Breakfast was mediocre and i have had better.

Booger on pillow, black streaks and blood on sheets. Go to get replacements and they hand us a pile…read moreof sheets with more blood on them. How is that not checked or noticed?

Hotel stay was very good. The hotel exterior is no way comparable to the inside. Beautiful lobby…read moreand very friendly staff. The rooms are very nice and clean. The bed was comfortable. The room I stayed in had a balcony over looking the park behind the hotel. Parking is very secure. I wasn't sure where it was because behind the hotel ended up at the garbage bins but the parking was underground secured by a roll up gate. My vehicle was very secure. Breakfast is cooked eggs with other items available. It's also close to the skytrain stain.

A great overall experience! Located in Richmond, Canada, it is close to the airport and about a…read more30-minute drive to Vancouver. My room was very clean and the view of the North Shore Mountain range was stunning. My room also overlooked the Richmond Night Market, where rows of colorful yellow, pink, and blue tents are known to come alive on weekend evenings with various food vendors, local artisans, and a lively, festival-like atmosphere. It was not open on the weekdays of my stay, but is an easy walk from the hotel during market hours. The location is incredibly convenient, a short walk to Aberdeen Centre, a three-level Asian shopping mall with a great food court, and within walking distance of many excellent Asian restaurants offering a wide variety of cuisines. If you prefer to stay in, the hotel itself is just as enjoyable. The beds are exceptionally comfortable, the staff friendly, and the fitness center features beautiful mountain views that make a workout feel like a treat. The Apron is a cozy on-site bar and restaurant where the meals are fresh, healthy, and full of flavor, although the portions are small. However, it's an ideal spot to relax without leaving the hotel.

This hotel was super convenient for our plans in the city. From my room I was able to watch flights…read morelanding at the airport. The room had amazing windows and plenty of space. The bar downstairs makes a great espresso martini, and the staff is very friendly. I would recommend this spot, especially if the night market is going on across the street.

We loved this airport hotel! Ideal for the purpose we needed! We arrived later afternoon & just in…read moretime for their evening canapés in the lounge. They were decent & perfect for dinner. Small bites appetizers like chicken souvlaki, eggplant Mediterranean goulash, shrimp spring roll, bulgur veggie salad & spanakopita was what the doctor ordered! Yes!!! We were blessed here & absolutely would return if ever in the area again!!! So beautiful this area!!! If flying to Canada from USA do the ArriveCan app. It made going through Canada immigration line more smooth & quicker. We didn't have to stop at an actual agent except to exit the immigration area. My wife booked the suite & we got access to the lounge as well. So we would love to return. Maybe for 2 nights next time!!! This was a beautiful hotel. And soundproofed too as well as being luxurious. Just wish our bodies could sleep better in an unfamiliar area. They even had a microwave with a refrigerator too! We were so surprised with that addition. Gotta love it! Oh almost forgot the deep soaker jacuzzi tub too as well as a full shower!!! That was a nice added bonus! I noticed too you can use this hotel for day use! Wow that's totally a gift!!! Wish it was in our city. They do have a pool & health club too! My wife booked this hotel bc it was rated one of the best airport hotels in the world. And they were right! Totally!!!

AMAZING breakfast and great service at the hotel. We had a LONG wait for our flight after our…read morecruise and needed REAL FOOD, not cruise food so instead of heading into the airport we swung by and got breakfast and it was so good. Our server, Cristinica was beyond helpful, friendly and made our time great. We felt welcomed. Then she told us that since it's an airport hotel we could do a day rate. We did for great price and it was so awesome to take a bath, and relax for a few hours. I can't wait to fly to Vancouver again so I can stay over night. It was clean, comfortable and the amenities are top tier.

Pretty good! I stayed here for one night and had a good experience…read more PROS: + free shuttle to/from the airport - we didn't use this service since I didn't realize it until we got to the airport, but it seems efficient! The shuttles travel pretty frequently, and you can just book your seat with the front desk. + Close proximity to some restaurants and the airport + Room was clean and had enough room for the quick trip. It also had a microwave and fridge. + Complimentary breakfast - it's pretty standard hotel breakfast food, but it's good if you're trying to save $$$ and just need something to get your day started CONS: + Under construction at the time of my stay so I think it's in the process of getting better in terms of aesthetics, but just not quite there yet. Still, this didn't bother me! + Gym was OK. Wish there was more in it, but it has the basics (dumbbells, treadmills, a cable machine) + it is a little loud being close to the road and all the traffic nearby, but they do have a noise machine in the room as well! + Not a lot of other amenities Not bad if you need an affordable option close to the airport!

We are fans of Holiday Inn Express, especially ones that are just as nice as this one! The rooms…read moreare spacious and clean. Nice touch having a white noise machine which we've never seen. It is several stories with a 2 floor garage (they have separate entrances P1 and P2). The breakfast area is kinda small for that size of the hotel because there wasn't enough seating (table and bar seating). It is across the street from Costco which is great if you're traveling and have room in luggage to take back. Great location, convenient to the airport.

The location was perfect for what we planned to do. We took sky train near the hotel to go to…read moreVancouver for more sightseeing and the kids favorite mall is right across from the hotel. Not so great: 1) The bathtub drainage was terrible. I would have dirty water up to my knees if I took shower normally. I had to finish my shower quickly. 2) There was only one of the two elevators were working. It took us 10 min to just going down to the lobby each time. It took longer at the checking out time. 3) When we came back to the room after the breakfast on the check out day, the cleaning staff was already started cleaning our room. Although we already packed our bags and put them in a car before breakfast, we haven't checked out the hotel yet. We could not go back to the room to use restroom, we just went back to the lobby to use one at the restaurant.

Location is great! Easy access to all the good food trips in Richmond. Our room was clean my kids…read moreenjoyed the indoor pool a lot. The only downside to our trip was the broken elevator. Otherwise, great value for the price!

We had stayed in downtown Vancouver for 5 nights at the Hyatt Regency but we wanted to stay in…read moreanother part of town to experience what Richmond was like. I knew that this hotel wouldn't be as nice as our stay at the Hyatt, but it was quite the downgrade. The room we were given was incredibly tiny with only a double sized bed. It was also very dark and it just felt dirty overall. The nice part of our room is that they gave us a room on the top floor that gave us access to a private rooftop balcony but it's not enough to give it any additional stars since the balcony was pretty dirty as well. I think the best part of our stay was that it's near the shopping mall as well as near the metro. Also, since this was our last night in the Vancouver area, we used their free shuttle to get to the airport which is very close by. However, it does get crowded on the shuttle since they service 3 hotels in total, but fortunately we didn't have to wait and got on our shuttle. I personally wouldn't stay here again. However, I have to say that the staff was nice as well so that's also a plus. But not worth all the other negative things with this hotel.

We've stayed at this hotel a few times. We usually stay in a junior suite, which has two beds in…read moretwo separate rooms connected by a bathroom. Parking is around $20-21 per night. My children enjoy getting snacks and drinks from the M Club lounge (for Bonvoy members with Platinum status and higher), but there is no breakfast here. The hotel is conveniently located in the center of Richmond, within walking distance of many restaurants and Richmond Centre mall. One drawback is that the swimming pool and hot tub are outdoors, which isn't ideal during the cooler seasons. That's when I switch back to booking the Westin Richmond, when my children wants to swim.

Anthony and his staff, gave us great service. Loved our daughter's b day trip with them. Great…read morehotel, and you can rent a car in their garage. Super convenient area. We will be back. 5 star service and the view of the mountains were amazing!

A long walk from gates to luggage pickup…read more Quick service getting out of immigration. Scan passport, take a pixture, get a receipt. Then walk out. Luggage also took about 5 to 10 mins for carousel to move. Like how many shops there are. Bubble Waffle. Cafe is a quick fix too.