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    Sticks and Steel

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

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    14 years ago

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    Thomas James and Bechtold Jewelry

    Thomas James and Bechtold Jewelry

    3.7(3 reviews)
    0.4 miDowntown

    Great customer service. Had two watches from the 1950s repaired. Beautiful work, friendly staff…read more Will be back. I recommend highly!

    My experience with this store has not been great when it comes to watches…read more The watch currently runs worse than what it did when I brought it in as it only works for about 5-10 seconds max before it stops. It is effectively a paperweight or worse, garbage. Your customer service is not good considering how many times I had to keep checking in on you to keep things moving along. You forgot about my watch and let it sit in your store, you forgot about me, and worst, charged about $500 to work on a watch which your contracted watch repairman did not fix. Neither you nor the watch repairman called me to extend funds. You just brought it back as is because everyone knew they were out of their league for this repair. I looked your employees right in the eyes and said if your watch guy can't do the repair then don't take the job. You never told me that, not even now, and you proceeded to tell me he could handle it. Your stories don't add up because I talked with him. Let's introduce them so everyone has some skin in this game: Anderson Horology. He posted my watch shortly after "fixing" it like some kind of a triumph, even though he neglected to tell his facebook audience the watch was little more then a paperweight. You told me you ran out of money to do the spring calculation. He told me he did not want to work on it further because he felt it would damage the historical value of the watch? He made many parts that go inside the watch. So you see the multiple levels of hypocrisy here. It's a cheap throw away excuse you use when your in over your head and have charged a customer to work on something. You guys couldn't even tell me what work was done *consistently* so you handed me his FB account to try and wash your hands of the issue. My normal watch repairman took a look at Andersons work and he tells me a different story that is much more grim for both of you though he knows where his limits are when it comes to repairs. Very sad and pathetic; I expected more from everyone involved. I will not recommend or bring anything back to Bechtolds or Anderson Horology anytime soon.

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    Thomas James and Bechtold Jewelry - Modeled back to the original design.  Moved to this location downtown in 1947

    Modeled back to the original design. Moved to this location downtown in 1947

    Thomas James and Bechtold Jewelry
    Thomas James and Bechtold Jewelry

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    Sticks and Steel - galleries - Updated September 2026

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