Excellent service and great rates for young drivers. I recommend FB and this agent. They are very…read moreeasy to work with

Very poor customer service. Receptionist talks over you, becomes short and flustered when…read morechallenged, and guesses at charges whether than figuring out the issue at hand. When it got close to closing time, she simply states "sorry, I can't talk anymore. I have to get the bank together." Most people stay later to do their job! Not interested at all in helping out the people who give them their paychecks. Will not be doing business with them anymore. Sad!

Very knowledgeable and personable. Very competitive pricing and friendly staff. National Accounting…read morehas been in business for 35 years and has an excellent reputation within Richmond and the surrounding area as a community supporter and trusting business.

9byears of loyal service and she made 3 major errors this year overcharged me 100 bucks I had to…read morebeg and plead for her to rectify this then several errors on my return she tried to blame me for that even the irs said there's no way I could have made these errors unless I filed them myself it was my return form that was incorrect not the papers I provided her she put everything in incorrectly refused to do anything to rectify this would not even return my calls I had to keep calling and eventually messenger on the business page just to speak to her she continued to be rude and nasty stated that these were my mistakes not hers which I then told her irs said thats not possible she Sai they are lying it was a vicious cycle I never thought she could be so unprofessional I eventually got my money back seens as I did all the work there was no reason for her to be paid however she shorted me there as well and lied to me about why thinking I don't remember the fee cost for everything after 9 years i had been warned by many previous clients and her own family that she was like this if an error occurs I didn't wanna believe it I should have I could have saved myself alot of trouble if I had if there's an error on her end she will do nothing for you she will ignore you and blame you for it and when you clearly provide proof it's her error she will become hostile and nasty BEWARE AND FIND ANOTHER PERSON TO DO YOUR TAXES