I have tried many times to reach Jerry Becker regarding my issues with James, one of his employees…read more(and his family member) in Swartz Creek. I was trying to have my file moved to a more convenient office for me and to avoid any further conflict with James, only to be harassed a week later for filing a complaint against him. Jerry has yet to call me back and my file has yet to be transferred. The customer service, specifically by James, is terrible. He was condescending, verbally abusive and rude on the phone to us multiple times. We have been with this company for about 10 years and it was always great until having to work with James from the Swartz Creek office. He has no respect for his customers or good customer service. They treat their employees and customers horribly. I would not recommend using this business for your insurance needs, you can get just as good value at another insurance company.

We have been customers in the Capac branch for 15+ years. When i had speeding issues, they found a…read morecompany with reasonable rates. Adding adult kids to our policy went very smooth. Whenever we have to change it, they've been patient with all my questions. There are only 4 or 5 people in the office. Maybe the other reviewer, got them on a Friday. It seems there are more customers in the office then :)

I was recently in an auto accident. The people at jeff genaw state farm were absolutely amazing…read more They were there for me COMPLETELY starting from the road at the accident. They paid for the towing which only cost a $1 a month. It's Well worth it. My accident was over 70 miles from home, without that road service i would have paid over $500 with towing and what they call storage at the tow yard. I want to make a special shot out to Jennifer at jeff genaw state farm. She is amazing. She helped me through the whole process of my now totalled car. Every step... Thank you Jen. And state farm. They also have very affordable prices.