Had a couple teeth removed there and they were professional and done a good job. I felt no pain.read more

The staff and doctor were very nice. However, I was not told up front that the entire payment is…read moredue at the time of the appointment and then insurance is billed. I chose this office because they are a preferred provider for my insurance. Had they told me when I called to make the appointment that I would be required to pay the full amount up front (even though insurance pays 50%) and later reimbursed, I would have taken my business elsewhere (my expense was thousands of dollars). Also, I contacted my insurance company about this "policy" and was told that they have never heard of a provider operating in this manner.

From the phone call to set up services, to the end of my appointment, was nothing but exceptional…read moreservice. The receptionist who took my request for a new patient appointment was a joy to speak with. Her warmth could be felt over the phone. The office itself is gorgeous, and easy to access. My hygienist was friendly and very easy going on my teeth, as I hate the scraping feeling. She gave me solid recommendations for doing a little better on my tooth care and was informative. The dentist himself was very reserved when I met him, but polite and kind. He did his exam and recommend a consult service but in no way did I feel pressured to have to follow through with it. That was a nice gesture. Overall, really quite happy with my first visit and looking forward to future visits.

I have never minded going to the dentist but I love this one! From the nicest front office staff,…read moreLaura and Gia, to the absolutely best assistants in the back, Kayla and Lorena! Dr. Amato is a sweetheart, that does right for his patients. Dr. Jeff, the newest hottie there, is also very sweet, If your teeth are hurting, hurry up and get an appointment! I also want to mention the place is beautiful! Every window with, of course, a stunning view of West Jefferson!

As a patient with a long history of dental anxiety I have struggled to feel comfortable keeping up…read morewith routine dental care. I recently visited the office for the first time and have never felt more relaxed during a dental appointment. The entire team was knowledgable, warm, and took the time to explain things to me in layman's terms. I feel lucky to have found them and feel confident the care I receive there will be first-rate.

I was in pain and needed appointment ASAP , I called a few dentist offices but no one would squeeze…read moreme in I called Dr Aireys office and they made a space for me , when I arrived Autumn at the front desk was so compassionate and understanding, I thought my tooth had to be removed but Dr Airey was able to save it !! All of his staff are so caring and patient. I will continue to see Dr Airey until I'm caught up with all the issues with my teet.

Wonderful dentist and staff! Been looking for a good, caring, and honest dentist for over a year…read moreand I sure found it here! Thanks be to God

I visited Dr. Terry in January with wicked toothache and they took x-rays and found abscess in…read moremultiple teeth. They prescribed antibiotics for them and recommended the teeth be extracted. I was extremely happy with how I was treated by everyone and I highly recommended this dentist!

Everyone was so incredibly kind and helpful here. Each person I interacted with made me feel much…read morebetter about my wisdom teeth removal (which I was nervous about). Both times I have been here, the environment was so good energy and the people were awesome.

Dr. Hancock and staff are amazing to work with! They are very welcoming, caring and friendly…read more My son was very well taken care of during the extraction of his wisdom teeth. I was well informed during the whole process and was called the same evening, where they checked on him. I would highly recommend Dr. Hancock and Staff!

Mountaineer Dental is a hidden gem in Boone! They have up…read moreto the date equipment & skills to help you with all your dental needs. The dental hygienist & Doctors are thorough & caring. They want to help you have the best outcome concerning your dental needs & try to work with you. I feel blessed to have found them!

I called yesterday with tooth pain and got an appointment today. All staff was helpful,…read moreprofessional and kind. Dr. Lindsey Lazarchick was excellent! She did testing and X-rays and showed me pictures of the problems. Treatment plan was discussed and lucky me, I found a new group to take care of my dental needs. Ty, ty, ty!

The mistreatment and disrespect my mother and I received at Cox's office this morning was an…read moreabsolutely disgusting experience. She has been his patient for a few years so I already knew her past trauma with them. I am mom's caregiver. She is elderly and wears dentures. Cox fitted her about 3 years ago but it took 4 tries over the course of 6 months to get it right. Mom was in constant pain from sores because the denture didn't fit right. The sores had to heal so she couldn't wear the teeth at all between the multiple mis-fittings, and wasn't able to eat solid food. She dropped weight as a result and having no teeth affected her self-esteem, so it was a difficult and stressful time for her. Finally Cox got them fitted right and all was well until a recent cleaning when they insisted she needed them adjusted because she lost weight. Mom did not request this and even told them the dentures were comfortable. She was apprehensive and didn't want to risk it or go without teeth, but Cox's office persisted. They called our house and left messages for weeks, promising everything would be fine. Mom finally consented after many times saying no and telling them she was worried. They made the adjustments and she described to Cox how one side felt higher, but was ignored and they sent her home saying if you need anything just call. When she chewed, the edge of the denture was sharp and cut her. I found her in pain on the sofa holding the side of her face and her denture had blood on it from the cut, and she couldn't finish her meal. I went to Cox's website to make an appointment and indicated an emergency, stating details about the sore and needing to be seen right away. Mom couldn't sleep last night for being upset and in pain. Before daylight she woke me up that she was in A-fib for 1 hour. We went to urgent care and the doc confirmed the main cause for this A-fib episode was her stress and anxiety from this situation. He said there is a bad ulcer in her mouth and told us to go to Cox and tell him HE said to fix the problem NOW. Those were the doctor's words verbatim. We got home at 10:30 a.m. and expected Cox's office to have called about the appointment but nope. So I called and explained how mom's denture caused an ulcer and that Dr. G** was sending mom to them today to have the denture fixed. When we got there mom sweetly explained the entire situation to the receptionist who said she was putting the notes on mom's chart. Then mom sweetly explained it to the hygienist and asked for something to put on the sore like Orajel but the hygienist didn't acknowledge mom's request and showed NO empathy or compassion. When Cox came in, he first asked mom if she slept in the denture and mom said no, that she was trying to eat. He said, "You never want to sleep in them, make sure you take them out before bed." I confirmed to him "She takes them out before bed but she wasn't able to sleep last night at all. This happened when she was eating, she says she felt something sharp back there cutting her." He ignored me and started grinding the denture, telling mom there was nothing sharp on it, that maybe she had just felt a pinch, that he only sees a tiny sore, and talked about how all of this is perfectly normal anytime you get an adjustment. Completely dismissive. I told him we didn't understand why she needed an adjustment and how it brought on anxiety and trauma for her to the point she had a life-threatening emergency. As a healthcare provider he needed to know of her past trauma and how she had been scared to do this adjustment when Cox became furious at me and snapped "Do you think I just do this out of the kindness of my heart?" He defensively said he had nothing to do with her A-fib and took his mask down from his face, visibly very angry at me, berating me right over my mom's head as she laid there in pain and with a heart condition. He told me to "get out" and waved his arm. I said "She told me you guys have been nice to her and I appreciate that but I don't want her to come here anymore after all of this." And Cox said, "Neither do I" and he got up and totally left my mom laying down there helpless. Then the hygienist handed me the denture and I said "My mom is your patient and is your priority so you need to fix this (the denture)." She smirked and said with sarcasm, "We're done, bye" and she left too, and we could hear them down the hall laughing while we sat there in tears for this awful day. While I was in the bathroom, my mom found Cox and crew and they had the nerve to tell her they were offended by me and thought I was accusing them of causing her A-fib. She had to explain it all over again to them and then they acted happy and finished her denture. How dare they dispose of her like that and try to get sympathy from her that they were offended, instead of focusing on how to keep her safe and healthy.

Very good Dentist and friendly staff that really cares l highly recommended him he's fixing aspen…read moredental's mistakes for me.

This is without a doubt the best dentist I have ever been too. The staff is absolutely lovely and…read moreDr. Crank is phenomenal! Katherine was the best dental hygienist and was so gentle and explained everything to me so well. I am so relieved to have found a dentist I can trust!