I have been with Resource for almost 30 years…read more Have NEVER had an issue that hasn't been promptly addressed and corrected. As a matter of fact, the only issues I've had were "MY" fault, and still they went out of their way to correct them in a way that exemplifies PERFECT CUSTOMER SERVICE.

Terrible. I received a notification that someone was trying to get into my account, so I go to the…read moreapp to reset my password only for their app to tell me that my information was incorrect, even though I know I just reset it and it was correct, so I called to get further assistance only to be told that I have to wait until Tuesday until the people who can do that get in..... so I have no way of checking any account balance or transaction history and I'm just supposed to wait until Tuesday to see if anyone has taken anything from my account?!?.... Terrible bank.

So 10 years ago, I had such bad credit after Identity Fraud that some of the bigger banks I went to…read morecandidly didn't feel like a "fit" to me. So when my friend suggested this credit union ... I wasn't sure if they'd even allow me to open up a savings account. Mary set me up that day and I've thanked her pretty often since then, for changing my financial outlook... to say the least. & They have a Christmas savings fund and today I plan to celebrate a fun 2021 Xmas party for my Niece & Nephew later this year thanks to Mary. I've heard she's retired - but she caught the error that was the root cause of what a Big Bank turned me down for a decade ago ;) Mary

Terrible institution. They never answer or return calls. There website is terrible and when you…read morefinally decided you deserve better and want to close your account they decided to charge you for closing. Seriously?! You provide terrible service and then penalized your customers for wanting better?!! Especially when people are struggling financially. Never work with this institution

The online banking app is good. The service at the branch is terrible. If you try to cash I check…read moreyou have to jump through hoops. A drivers license is no longer enough. You need two forms of ID and they had to call the issuer of the check.

I wanna take the time out to say, Thank you Rebecca Hagemeier. Went in there cause 3rd party like…read moreAmazon snatched money outta my account after I had a "payment arrangement" so again I wanna thank Rebecca for going above and beyond to help me an actually taking her time to and not making sound like I'm dumb for asking a lot of questions lol Highly recommend bankking wit PNC HAVE A BLESSED DAY!

This branch of old second does not answer their phone .I waited for over a half of an hour for them…read moreto then disconnect me .They say they are busy and ask you to leave a message this is a bank not a home then when you leave a message it takes an hour for them to responded I will use a different branch from now on they should close the sycamore branch because they do not want to do there job anyways

This is a great Financial Institution! They work very hard to know/recognize you at the window. It…read moreis very nice to pull up and the Tellers know me by my first name. Personal Banking and customer service at its best! They always help me with any questions I may have. I never leave the bank unsure about my financial business.

I have been going to Grant for years and him and his staff are top of their profession. Thanks…read moreGrant for all you and your team does for me.

I called last minuet because my son had died and I had no idea how to proceed with his tax return…read more At first I was told they would file extension and work on it after 4/15. Which I totally understood. I dropped off papers and Dawn told me she would complete within the week and she did. I know they are busy but their compassion and helpfulness was above and beyond. Thank you!

I been coming to Jackson Hewitt for over 3 years now, I get my W2's the second week of Jan, I go…read morestraight to Mrs Hernandez, highly recommended by far best customer service a customer can ask for! Always get my advancements early and mrs Hernández makes sure I receive my advancement, something other income-tax business don't offer at No cost! Mrs hernandez wasn't lying about Biggest refund 100% guaranteed i claimed both my kids and very satisfied with my business Jackson Hewitt Thank you.

I just had my taxes done here and "Ken" the only one working in the office seemed as if it was his…read morefirst time filing taxes. Not to mention he was interrupted with calls the entire time. When I had questions he didn't have answers. I caught something missing from a tax credit from property taxes on his screen and mentioned it and he had no idea. I asked why I had a credit for that line last year but not this year and he said he didn't no. So I asked him to pull up my taxes from the year before since I had them done here by someone else and he said "Do you really want me to try to look that up??" And I said of course that's why I get my taxes done so I get the most of my return. Come to find out it was a property tax credit and it was another $191.00 to my return that he would've missed. He doesn't no his stuff and it took 15 minutes for him to run my credit card in his Square Space card reader. Not to mention he left my W2 in the copy machine and i didn't realize it until I double check all my document. Very pop up shop uncomfortable feel. I do not recommend.

was told someone would call me back.......yet totally ignored. Lucky there are other insurance…read morebrokers in the DeKalb Sycamore area. Not much else to say as I have only spoken to receptionist over the phone.

I am so pleased with the customer service and help I received from Pardridge Insurance Co! Very…read morehelpful staff! Great advice and professional too!