Since the new owners took over, service quality has significantly decreased. As a long-time customer, this is disappointing. There has been absolutely no communication regarding any changes to the service. I woke up and went out to find my can was missing! So I called them, and they said all of a sudden, after 10 years, that I wasn't paying for 2 trash cans, that I was only paying for one the entire time. But I signed up for two cans and driveway pickup incase I was as out of town for work or something and forgot to put them by the street. But I would come home with them still completely full and have to wait till next pick up for them to empty it. So they was charging me for a service they didn't do already as is. And took me calling several time to get it removed from my bill and not keep getting charged. But previous owner got it fixed and credited my bill and never had a issue the entire 10 yrs other then late pickup but I never once called and complained cause I know the drivers routes can be long and things happen. Until this yr on my last billing cycle. So called them and told them there is no way I had 2 cans for 10 yrs and didn't pay that entire time. No company is going 10 yrs without noticing they wasn't paid. Any company with proper management and financial personnel would have caught that in the first couple weeks or at least couple months. Well at least if they know how to run and manage it properly. At least as a business owner myself I know I'm not not missing that much money on my books and not notice it. So then they tried to charge almost 80 dollar just for me to get what i was already paying for back a second can. That is a huge price difference compared to what I have been paying for 10. So told them I was not paying any more then my current bill unless they show me all the statements showing i never paid for the can and service for the pick up of the second can. But no proof to show that I received a service and not charged for the entire time. And they knew they was wrong cause I woke up the very next morning to the second can magical back in my driveway before I even woke up and they never come that early and that's if they come that week at all. So I thought the issue was fixed and was going to stick with them and hope that management would improve their customers service but not even 3 or 4 days later they came took the can again and tried to charge me again for a service i already paid for. So at that point I realized they are scamming ppl they are taking cans to raise the prices on your services. Cause if you really need the second can then you have no choice but to pay the insane price gouging. So told them I'm will go with a new company since they don't care about their customers that have been with them for yrs. So now they are not picking up the other can just left it sitting full, and having a debt collector calling me to try to make me pay the a bill that i should not receive vause they took the can in the middle of my last billing cycle and also stop came to get the other can at the same to time thats how long the van full of trash has been sitting there and i don't have a way to carry it to the dump to empty it plus they are responsible for that because i paid that bill cycle. And trying to charge me another bill I guess to pick up their can and empty it since i went to a new company. But good luck cause I'm not paying that upcharge when they took the can so that should be removed off the bill and it hasn't even been a month maybe month and a half and they sent the bill to a debt collector before even coming to collect their can. So this company is just trash now, and just wants to rip ppl off. Doesn't care about their customers or quality of service provided. They want to charge almost double now but don't want to improve their service to match or justify the price hike. Cause not picking up trash on time, not emptying the can all the way, and leaving trash on the ground and drive way instead of picking it up and throwing it in the truck with the rest it's just left for you to clean up after them. So good luck on collecting that bill cause I'm not paying it until until i see statements showing i didn't pay. I'm not paying for something I didn't have and absolutely no pickup since they took my second can. They took one and left the other full, and never came back to empty it. So what exactly am I receiving a billed for? I'm not paying for services never rendered and trying to scam their customers, and not even trying to resolve or fix the issue with a loyal customer since I moved to Joelton in 2016 read more
