Installers didn't speak other than why they were there. Pieces of the removed counter top were left in every cabinet and every drawer. left the sink they removed in the middle of the yard. left mud and dirt all throughout the house. left the door open almost constantly which allowed bugs all throughout the house. subcontract for Lowe's but would never recommend to my friend or enemy. pure trash. read more

I had a question/concern after install- took me almost 3 wks to speak with someone after numerous calls,emails and was told that my wall in my home has moved after measurements were completed! These people just hope you will go away after they get your money - and when pressed to come up with an excuse said the wall moved!?! I wasn't even asking that anything be done just wanted to bring this to their attention and suggest that the installers should not tell a customer that I should fill in a gap and "paint over the white caulk" I expected the level of custom work shown in showroom and basic Customer Service - something they clearly have no clue about - the staff also could never provide a direct contact with a owner/manager. DONT USE THIS COMPANY!!! read more

Stone Interiors South Carolina - Kitchen & Bath Near Me - Gaston, South Carolina

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DO NOT work with this company! This is the most terrible experience I've ever had! First, I had to pay them to remove the temporary plumbing, they told me they could do it for a charge. So if you tell me you can do it for almost $200 do it right! For 3 days after, I kept smelling sewage smells in my kitchen that were intensifying more and more until I had to call the fire department and found out methane gas was leaking from what they did. Then they didn't install my island countertop right! The workers told me that they were going to come back out and fix it but then later refused to come back out. They said I said I was happy with the countertops, the way they were, even though I didn't sign any paperwork to finish it when they asked. I said, why would I sign if you're coming back out? They lied! Look at the pictures. Who would pay $6,000 for a countertop to look like this? They refused to come back out until I paid more money. Thankfully, the company that referred them refunded me the money. I also paid for brackets which they forgot to bring. I paid for the supportive brackets because they were supposed to give a 12 inch island, that I paid for which ended up not being the 12 inches. To make a long story short, it took them almost a month to come back out and the company that referred them had somebody else install the island. All they had to do was put on the brackets. When I say they were the nastiest people to talk to I mean it! Very unprofessional! Stephanie was awful and Sally the manager ignored my calls then sent me a nice nasty email about me paying or they weren't coming back out! For a problem I didn't create! You can't get anywhere with their customer service. They lie and they cheat, and I would never recommend them to anyone! read more

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You just need to get the right people to do the job! Chris and Justin work very well together and did a very supreme job!! We are very happy with their professionalism and ability to do high quality work! You can't even see the seams of my countertop! read more

The amount of Customer Serve Us with this company is only rivaled by the Customer Serve Us mentality of Cabinets 2 Go. After 3 months of waiting and an absolute lack of communication on this company's part. Install happened today. One of the countertops was cut wrong and the Customer Serve Us answer was, it is our problem and we would have to pay to have it redone. They measured, they cut, it's my problem. While the installers were here, subcontractor of a contractor, a customer service person called us, only have the installer calling Stone Interiors 5 times. Her answer to us was is it all our fault and they are not the problem Buyer beware. read more

We purchased our countertops at Lowes. They use the contractor Sage surfaces, who then user another contractor, Stone interiors as the fabricator. I purchased my countertops in beginning of March, I was told it would take approximately 6 weeks to complete. Because of multiple trips to measure/remeasure plus all the mistakes in fabrication, IT TOOK 19!!! Countertops weren't complete until July 10! This was after multiple screw ups by Stone Interiors. On the 1st attempt, the slab that holds the sink was measured wrong, then 2nd try the whole left side of my kitchen counters were crooked (I was going to post a couple pics below showing this part of what I'm referring to). One of the worst parts about THIS attempt was they left it like that and called it a day. I got home from work and couldn't believe my eyes. I called immediately and asked them about it because I was concerned about the backsplash not fitting correctly with the inconsistent distance from back of counter to studs. Their response to me was "If the backsplash installer knows what he's doing he will be able to make it work." They were very wrong, backsplash installer said there's no way he could install it with the countertops looking sitting like they were. We would have to move all electrical outlets forward. Also, it wouldn't match the line of the wall so the backsplash would look tilted. After the 3rd attempt it was finally right. I expected a large amount of compensation back due to all the inconvenience. We spent almost $9,300 on these countertops. Their response was "As a good will gesture we'll refund you $500." Yes, you read that right $500. How insulting. It seems as though lots of big home improvement stores use these guys. I WARN YOU don't use LOWES for you countertop projects. If you do, when you have troubles like I did (and I'm sure you will), Lowes will not advocate for you at all. THEY DON'T CARE EITHER. What a headache of an experience. read more

Stone Interiors South Carolina - This illustrates the inconsistent distance between stud and back of countertop.One showing an inch from stud, the other is against stud. - Kitchen & Bath Near Me - Gaston, South Carolina

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Stone Interiors recently installed our new countertops. The overall process was simple and speedy, they even worked with us to install before I had my father in town who was to install our backsplash. Highly recommend them! read more

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Waste of Money & Terrible job - The pictures show what Stone Interiors consider, "incidental damage". If that's the case I'm glad they didn't do "real damage". The workers were also rude and dismissive. If you are in the market for new counter tops or any tile work for that matter I would recommend working with another company. They demand 100% of the cost up front and after we paid the "deposit" they did a poor job communicating, scheduling, and of course installing. We should have trusted our instincts and gone with another company. read more

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Two installers spent two hours working. Then called in a supervisor. He left without speaking to me. They announced later they were done. I signed the ok sheet. They left and as I was wiping down the counter discovered they'd cracked the counter in two places and did a repair job with the intent to hide the cracks. (They also placed my sink in the hole, which I thought was odd because I needed to caulk it and connect the plumbing myself) to hide some of the damage. I'm guessing that's why the supervisor was called in and what he told them to do. I notified Lowe's (who uses Stone Interiors) an hour after they left. Lowe's contacted Stone Interiors who said since I signed the paper they were not responsible and refused to make any attempt to replace the counter or refund any money. Lowe's refunded half my money out of their own pocket. Now I have to live with a brand new cracked counter. I also had given the sink template (that came with the sink) to the guy from Stone Interiors who came to measure. The template clearly showed it needed a 21 1/4" hole cut. The installer ignored the template, measured the sink and cut a 20 1/2" hole. I had to recut the hole to get the sink (which has a raised inner edge) to sit flat. Stone Interiors is a crooked, deceitful and incompetent company. read more

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should have read the reviews for the company before using. They are impossible to work with. Customer service and satisfaction are low priorities. extremely difficult to talk to anyone about problems. When you do get hold of them, they are constantly saying "that's not our job." Simpler to do the job yourself read more

I was put in touch with this company by Costco. They called me to set up a time for someone to come out and give me an estimate. I was told that I had to wait until my cabinets to be installed before I could do that. Today, one month later Hope called me wanting details so they could give me an estimate. I told them that I was informed by them I had to wait until my cabinets were installed and that we didn't have them in yet. She said they could give me an estimate based on our cabinet blueprint. Confusing I know. I told her we have already bought our countertops elsewhere. I took a look at the reviews posted here so I think we made the correct choice in going elsewhere. I don't think I've ever seen this many consistently bad reviews and especially not unaddressed bad reviews. Buyer beware. read more

Before I wrote this review I decided to read the others and I wish I had read them back in October before getting my project started. Some of the same previous reviews are the reason I am writing this one and I cant say that I'm shocked one bit! Poor communication on behalf of Lowes where I selected our countertops and Stone Interior who was contracted to install. After selection of a countertop I wasn't informed that it was discontinued until two weeks later when I took it upon myself to call. After that everything progressively got worse. The communication on behalf of stone Interiors and Lowes was non-existent. I had to be the liaison between the two in order to get the project moved along. That took a total of three months. On installation day I was informed that I had to put in the plywood myself for my countertops! Thats the equivalent of getting your old floors ripped out and them telling you that you have to put the underlayment down before we can install the new floor. THATS NOT MY JOB AND WHAT YOU WHERE PAID FOR! Nobody informed me until the day of installation that I had to pick up my own sinks. I was told that they would send someone out (once I got my special order sinks a week later ) to install them. (That was after Lowes failed to charge me for the sinks in my initial purchase which they should have because I picked out the sinks in order to cut the counter profile) Well at that point they wanted to still charge me for a trip to my location. I was being penalized for something that wasn't my fault to begin with! My job was to pay and remove plumbing...THATS IT! But I found myself as somewhat of a project manager for both Lowes and Stone Interior. This was the worst experience I can say I've ever had and would not recommend their services to anyone EVER! You would think they would read these reviews and understand there is an internal problem to fix but apparently they don't because I've seen these same complaints in a review from 2022... Its 2024. read more

WORST COMPANY I HAVE EVER DEALT WITH. Went through home depot for my kitchen countertops with was actually a smooth process. During installation the techs got adhesive all over my brand new dishwasher. The adhesive ripped off all the stainless. Techs admitted it was their fault and management would pay. After 3 months of back and forth the owner said I was lying and would not pay. Cost me $600 dollars out of pocket to fix. Never use they are the most disrespectful and shady company i've ever used. read more

Placed an order via Home Depot on 12/26. I never received a call from them to schedule the measurements which was to occur within 2 business days. I called Home Depot on 1/5. They told me that Stone Interiors had told them that they had called me 3 times. Twice leaving voice mails once speaking to me in which I told them that I was at work. THIS NEVER OCCURED. 5 minutes after getting off of the phone with Home Depot I was called by Stone Interiors. They told me the same thing that in their notes I was called three times, left a voice mail, and actually spoken to. I then spoke to a manager who never apologized and insinuated that I was lying rather than that they made a mistake. Cancelled the order as who wants to do work with someone who lies to your face and then gaslights you and calls you the liar in your first interaction with them. read more

Terrible communication! I've called everyday for the past week in attempt to set up an appointment to have my countertops measured, but can never make it past the receptionist (unless you count being transferred to a voicemail with no room to leave a message). The receptionist claims only one person in this entire company is able to schedule appointments, but never knows his availability and is too lazy to go to his office to check. She claims that she'll take a message for him to return my call, but never took down my name and number. Eventually, she stopped answering my calls... how do I know this? Because there would be no answer at all when I called, but when I switched to calling from my husband's phone, she answered right away. We're going with a different company that has some professionalism and knows how to treat their customers. read more

communication was not so good I have been without my kitchen for 4 months eat out every day it cost me bid time call for an update no one knows I just want my kitchen back read more

Measured and installed bathroom countertops. They are beautiful. They were friendly and professional and answered all my questions completely. They even arrived earlier than anticipated! The only problem I had was arranging scheduling for measure and installation since I had to have cabinet installed first in one bathroom. They did a beautiful job! read more

INCOMPETENT, DESTRUCTIVE, DISHONEST -- I would give this company 1000 negative stars if I could. Stone interiors, LLC installed quartz countertops in my kitchen. This company is so incompetent that they literally ruined the $3,477.50 product I paid for. In addition, they left exposed razor blades in my kitchen, damaged a $2000 TV console, and they refuse to admit liability. I tried working with them regarding the countertops and gave them multiple opportunities to correct the work they'd done, but every time someone came out, they just made it worse! They couldn't get the seams right (dark nicotine yellow seams on a white countertop) and left adhesive/epoxy all over the place. They sent someone out to try and correct that issue, and he manually sanded certain areas, which altered the actual surface of the material so it's horribly streaked and inconsistent. BUYER BEWARE - DO NOT USE THIS COMPANY FOR ANYTHING!!! read more

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Originally they were very accommodating when I was questioning my color choice, but ended up being a huge headache - the installers (who happened to be 18 year old kids) dropped the new sink when they were installing it and snapped the water line, flooding the kitchen. Could have happened to anyone, but still damaged our property and they were unapologetic. When we asked if they would help cover the $200 plumbing bill, they refused. Ultimately it was our fault for signing off on the countertops (which were fine), but just goes to show no one stands by their work anymore. read more

Very poor company. On April 6th using Home Depot, I ordered and paid for new countertops and kitchen island to be installed the first week of July. It is now August 22nd and they are still not installed. The people are very nice, but scheduling is a nightmare. The came to install today and the measurements are off by about an inch! They took the piece back and I have no idea when they are coming back. Spoke to Home Depot today and they said that they can not do anything. They are a third party company. My suggestion is to not use Home Depot or Stone Interiors, read more

NEGLIGENT, IRRESPONSIBLE, UNPROFESSIONAL! Stone Interiors damaged our garage door while the workers were downloading one of the larger countertop pieces off their truck hitting our garage door and leaving a dent. They REFUSE TO REPAIR DAMAGE DONE BY THEIR CARELESSNESS. They asked for someone to come and give us an estimate on the repair ( which we provided). The cost of a replacement was $1468.88. Despite my attempts to talk to the owner Duane Naquin, and leaving several messages (both via email and phone) with Katrina and Dale Jones and sending emails asking for them to simply fix the damage at their cost, he never responded. Dale stated in an email sent to us on Sept. 24th "After speaking with management, Stone Interiors does not feel as if we are responsible for the damage that occurred to your garage door. We are willing to contribute to the repair or replacement of the door. Stone Interiors will contribute $250.00 towards the repair or replacement of the garage door." We asked them not to send the money since they still made us responsible for the remainder of the cost to get it fixed; instead we offered them to send someone who can fix the dent for the $250 (or less). We explained that we will be satisfied with that as long as the door looks like it did before their workers damaged it. THEY NEVER RESPONDED, not did they take accountability for their WRONGDOING and NEGLIGENCE. WE HAVE BEEN LEFT WITH A $1468.88 DAMAGE AND THEY DID NOT HAVE THE DECENCY TO CALL OR EMAIL US BACK TO TRY AND RESOLVE THE ISSUE they SOLELY AND FULLY CAUSED. read more

So my family ordered a countertop it came in in the wrong dimensions. They said that they would fix it, resize it and call us back. Well, they never called us back. They came back the next day and messed up again. Anyway the resized sink came in and it was wrong again so when the installer pushed it back it came off the block of wood so 200 lbs sitting on flimsy frame is not a good idea. There's a saying called THE CUSTOMER IS ALWAYS RIGHT well the installer obviously did not care about the saying through his CANTANKEROUS attitude and TRASH JOB he did. Also at the conjunction of the sink with the countertop: it doesn't fit very well. In short he didn't make the customer happy. So another family member was up late fixing the trash job he did read more

After installing our countertops, they left our kitchen in a mess. Also, we were told to take a picture of us lifting our sink out to show it was liftable and saying they would send someone out to fix it, we were then told that they don't do plumbing. So now we were stuck with a sink that was liftable out of the hole, the plumbing messed up because we lifted the sink, and no one to help us. They never returned my emails about resolving the issue. I would not recommend them to anyone I know. read more

Worse service I have ever endured in my life. They lied throughout the whole process. The countertop I picked out was discontinued. I paid for it before it was discontinued but because Stone Interiors measured after the date I wasn't able to get the one I ordered and paid for. The girl that handled our account was useless. She should have known after the man came and measured for the counter because if she would have tried to order it The manufacturer would have told her it was discontinued. We wouldn't had to wait weeks to find out I had to pick something else out. And before we found out this the associates at Stone Interior told my husband the material would be in any day now. Which was a lie because it was discontinued. When they got the new material Tonya told my husband that it was going into production that day. Weeks later when we called she told him it hadn't been started yet because the sink we ordered in January, paid for and told us it was in ,now was on backorder. Apparently they used it for another job. Lowes was not help. That's who we went through. We started off with a associate that I wasn't able to reach because she was on leave. I will not go through Lowes for no install service ever again read more

I went through my local Lowe's that contracted with Stone Interiors. The installation of my quartz counter was sloppy. I admit there was one counter that was not level which resulted in a 1 inch glue strip under the countertop! Why install a counter that isn't right? Why didn't they stop and tell me? Instead they did a poor job of installing. They did fix the worst part of the counter but not all of it. My advice is to have your contractor present to watch their installation or else they will just slap it on there anyway they want! read more

I recently purchased counter tops through the Home Depot. they used Stone interiors as the subcontractor. I had the worst experience I have ever had with a company. My first problem is that they installed my counters with a HUGE Gap between the countertop and the granite. It looks AWFUL. my second problem was that they treated my home with zero respect, left a HUGE mess and when I confronted them to let them know I was not happy, was told I was a liar. They don't return calls they have done nothing to fix the problems at my home and if I could give ZERO stars I would. VERY unhappy with the service that I received. read more

Love Stone Interiors! They are about to do an install for us for the third time. We have loved each and every one! The service is outstanding with reasonable pricing and short lead times! Highly recommend! read more