I have to start with saying we had just moved out of our house and were trying to get it on the market quickly. As you can imagine that whole process of moving is stressful let alone trying to sell your house afterward. I called Stop Drop & Clean and they were able to fit us in super fast! There were a few items we needed addressed after the team came in and I talked with the owners Nicole and Derek and they came right over and fixed them. I am actually going to set up cleaning with them on our new house...they are a great local company that works hard to please their customers. Kudos to the Stop Drop & Clean team! THANKS SO MUCH!!! Shannon Maier read more

CONFUSED: Called three times over the course of a week. Left three separate messages. Went to their website and filled out a work request order. I have heard nothing going on two weeks now. As I said, confused. read more

I called SDC to clean an apartment in Bellingham that hadn't been touched in 8 years. I live in Seattle, and from the first minute I got on the phone with Derek (owner), he was awesome. I expressed my concerns regarding the cleanliness of the apartment, as well as my very limited budget. Without question, SDC did an awesome job on the unit, cut me a deal, and remained well within my budget. They also kept me in the loop on all happenings during the time of the cleaning so that I was fully aware of what to expect in terms of the final bill. When they were through, they sent me photos of the unit after it had been all cleaned. To add to all they did, they also donated services to the non-profit I work for. In a nut shell, SDC was generous, down to earth, and great to work with. They've made loyal customers out of me, and I hope to spread the word for them here in Seattle! read more

Looks can be deceiving...as working w/ this "company', @ first, was seemingly positive and could accomplish the cleaning of my house in a short period. The owner/staff SAID all the right things HOWEVER 1. The job was not completed...really not even close to what was discussed at time of estimate 2. The time period quoted took days longer planned--which was major issue. 3. "Owner" was very (overly) emotional and made quick judgements which were incorrect--and lack of communication @ other times. 4. Item(s) were MISSING after the clean. 5. The "quote" given was THOUSANDS less than the actual charged amount!! "Wife" is the companies bookeeper, so it seems she* calls the shots (but isn't @ the job??) I could list many other issues but you get the point. I urge you to clean yourself... or hire people you know (recommendations) before spending thousands $$ on this ( or any cleaning) company. The house I had cleaned was not the big BUT very messy due to crappy renters who left the place a huge mess...and I knew it was going to be expensive BUT was way more than it should have been (my opinion/est. made) and overall a disappointing experience. The chance/opp these "cleaning" companies have to overcharge is too tempting (as are items of value @ locations). Owners make $$$$ and staff makes $--this causes immoral behavior. Save your money...stay sane...do not trust anyone w/o personally knowing "them"--and being overcharged. Moral people are rare in 2019. read more

Very happy with the customer service and quality of work from Stop, Drop & Clean. They were able to find time for me the very next day, charged a very reasonable price, and did a great job. Due to my dog being sick I had a very, um, specific (and difficult to clean) mess that I requested their services for on my balcony. Derrick was very flexible with me in arranging the service to ensure it would be clean the next day when I got home from work. I requested an hour and a half worth of work including the balcony and anything else they may be able to get done in that time. I arrived home to a sparkling balcony and a very neat and clean apartment. Thank you thank you! read more

I was super happy with this company for about 6 months, until they suddenly stopped showing up without any communication. I have tried emailing and calling and can get no response from them. Would even put up with this for a week or two, but it's been a month with no communication or cleaning team showing up. Very frustrating. read more

Used this company for a very short time for an apartment complex I used to manage. They were dishonest with billing, cleaners were frequently late, and on and on. I frequently had to call the owner and ask for her staff to come back because they did not do a good job, when her staff arrived they would give me attitude for having them come and complete the job correctly. My advice if you don't want to babysit your cleaning company, find someone else. read more

We've been using Stop Drop and Clean for about 4 months now for twice a month cleaning. We are very happy with how clean our house is to come home to, the fair pricing schedule they have, and the good level of communication they have with us. Billing is super easy, and we always know when they'll be over to clean. My wife and I are both employed full-time, and it's so nice to not have to tie up a large chunk of our weekends with housecleaning. I've also been happy with how willing they are to work with us if we have special requests, or an unusual schedule occasionally. We are moving to a new place in a month, and will definitely keep them on. Thanks Derek & Nicole! read more

They were an hour late (11am appt., said they might be 30 minutes late and showed up at noon), but...whoa! They cleaned the house we were moving out of and it is positively sparkling. Derek was super friendly and professional despite us being kind of dumb and having to reschedule. Nicole is apparently an expert cleaner. We'd hire them again in a heartbeat. read more

No showed twice, once for my birthday the second time I was having the house cleaned before my baby shower. Ended up cleaning the house myself both times, when I had planned on accomplishing other things with my time. Wouldn't return my phone calls. Took over a year to get my money back (christmas gift certificate from my husband). When I finally received a phone call he wanted to schedule another "free cleaning", I said nope. He reluctantly promised to refund the money and include a coffee card to smooth things over. I got a check but no coffee card. Not that I was interested in the coffee card, just more evidence that these people don't do what they say they are going to do. Not recommended! read more

We employed them to clean our old apartment, just after we moved out. They did a great job and charged a fair price.

Buyer beware. This cleaning service took my credit card BEFORE they sent me the invoice and overcharged. Their bill was 6 hours over their estimate. Go elsewhere. read more

I scheduled a move-out clean for some friends of mine in Bellingham. Since I live in Portland, I did all the business over the phone with the owner, Derek. On the day of the scheduled cleaning, the crew went to my friends' house and found that there was still a lot of stuff left in the house that would require more time spent (and corresponding money spent) to work around. Instead of charging me extra, they simply rescheduled to come again with no penalty, for the next day. The day of the actual clean was a long one. It was a little house, but due to pets, kids, and the deep clean needed to meet the landlord's standards, it took 9 hours. The price was incredible for the amount of labor involved, and they did an amazing job. My friends were really happy with the place, and are assured of their rental deposit return. SDC were really conscious of my being an out-of-town customer, and worked their hardest to make the process easy and affordable. read more

I called Stop Drop and Clean for a rush moving-out cleaning. Not only were they able to clean the apartment with only three days' notice, they did such a superb job my landlord returned my full security deposit and asked who cleaned it so he could call them in the future. Derek and Nicole are the most competent and friendly cleaning professionals I've encountered. read more