I have had THE WORST experience with Storage King USA. Instead of using the self-proclamation of…read morecalling themselves "king" the operative word should probably be JESTERS instead. It's quite unfortunate because it is in a good location and they are one of the few storage places that provide climate controlled units. Additionally, I figured it would be a good way to use the extra space for a larger unit to store my seasonal wardrobe since I would be in the area off and on during the year. The first red flag that I blew aside was the sign in the office warning people about a "certain" type of lock that would be acceptable otherwise they would charge an additional fee in order for you to replace it to the specified round lock they want you to have for it is their "policy." Fortunately, I have used storage units for every school year, so I had a round lock. But it was a little odd that Storage King USA would have that as a policy. A lock is a lock and whatever type of lock the customer has should be their prerogative, at least I would think. The next issue I had with Storage King USA was the fact the security gate was no working. What is the point of having a gate, but it's broken? And another thing was the step up in order to get into the inside climate controlled units was a bit annoying. I mean it seems either the platform would be level to the the ground OR have a small ramp in order to roll things on a cart into the space. Another issue was there weren't any carts in sight. Next was the matter of being a homeowner and having my OWN insurance coverage that covers renter's insurance for storage unit within my policy which I explained that upon the rental agreement. It appeared that they were extremely eager to charge the additional fee until I showed proof. I received at least two email warnings before I left the property to remind me that I needed to get that paperwork to them. It was bizarre. I was told that my policy was set to renew in March which I knew as it usually has to be renewed after one year, but Storage King USA made sure they sent me ANOTHER email to remind me of my upcoming renewal and that I needed to have a copy sent to them. This email in addition to the previous ones was sent in January as a reminder and then more reminders in February. It seemed as if they were chomping at the bit to charge additional fees. Again, another red flag. The next to the last straw for me was yet another email to now inform me that I would be assessed the additional fee because I did not send a copy of my homeowners renewal paperwork. This was ridiculous because I renewed my policy on February 19, 2023 and I sent a copy of the paid receipt to Storage King USA. Unfortunately, this was not good enough for Storage King USA because I had failed to send them the entire policy once again even though the paperwork and the language of the paperwork were the same. Now my patience with this company was growing thin. I spoke to Paulinna, the manager, via email to discuss the situation; however, it was of no use. She stood on "the policy" rather than common sense. And her demeanor of standing on the policy was less than customer service appropriate for a manager for I found her a bit snarky. The final last straw for me was the letter I received indicating that the rent for the space I had was going up another $30 dollars within the next two months. It was at this time that I finally had enough of this foolishness and I was out of there! Fortunately, I found another place across town that is also locally owned which was one of the reasons I selected this place, but if they cannot appreciate business here there will always be other options where I can and will go!

Storage King , Lynah Avenue, Savannah has the worst customer service ever . I rented an RV space…read moreand when I arrived my RV would not fit in the space they rented me , even though I gave them the exact size I needed . Eventually they moved me to another spot and then the next month raised the price more than 30$ . When I asked why the manager said because we had to move you! I replied that it wasn't my fault that they rented me a space the size of a compact car ... she did not care and was not willing to alter it . I'm moving my RV .

They start out with good prices then they double or nearly double the price of the unit within 60…read moredays. I guess they hope that once you have put your stuff in the unit you will pay more rather than move it somewhere else. Dirty b

So beginning of August 2022, I arrived at 935pm to grab some things from storage before heading…read moreout the next morning to Ohio to my mom's house. My gf arrived to help me load the few items, I was transporting onto my trailer. She mentioned jokingly something about the facility closing at 10 pm and hoped they'd let us out the gate. Ladies and gents, we were locked in the facility for over an hour. The woman who owns it/lives above the office, refused to help is as this stores policy is not to interact with customers after business hours. We had to call 911 who sent a Jasper deputy or PD to let us out. The kicker is that the manager who lives upstairs was on the phone with the officer to let us out and gave him the code to do it instead of coming down stairs and doing it her lazy self!! The officer informed is that this was the first time he had come out but had heard it has happened before more than once. The legal out they give themselves is that the pedestrian gate was open... meaning we were free to escape if we left our things and vehicles there. Worst of all the manager wrote my gf (the property owner) a scathing email the next day threatening her with trespassing and distributing the peace. She also threatened to evict her if there was another "incident" mind you I was talking loudly about how horrible a business it to hold their patrons hostage against their will, all the while she was peering out the window above us... very "it puts the lotion on its skin..." If we had the money, time or energy to change storage locations...we % would! But again... we feel trapped

Thanks to Kristina she was an amazing , very friendly . great customer service I was able to get in…read more& out .. Units are nice & clean & I love that it is gated for the protection of my things

Excellent customer service, I was provided with great information on my rental along with friendly…read morecustomer service. I recommend them as one of this areas greatest storage units. Very helpful and informative. Great pricing deals and discounts for new members.

Great staff and convenient location to Sea Pines. Highly recommend! Hidden location seems very…read moresecure.

Monthly rate increases are exorbitant!! Public storage will raise the rate of your unit depending…read moreon what the market will bear in your area. I rented a parking space in Hilton Head six months ago and last month the rate went up 40%!!

I was rented a 5x5 unit. I discovered that pieces of insulation were falling on my things. Across…read morefrom my unit was a pool of water at another unit Do not recommend.

The whole experience was outstanding! Theresa made everything so easy for me! Thank you!read more

Top notch customer service! As a mother of 2 SCAD students over the years, we have used City…read moreStorage River Street multiple times. Every time the management (Glen) has been a pleasure to work with and they always have a caring attitude towards the students (and a LOT of patience) too! It is clear that they want to serve the community and are always prompt and fair if there are any issues. I highly recommend!

As a SCAD parent, City Storage River Street made summer break a breeze. They even had their…read morecomputer accidentally send out an email that would freak out a parent, but within the hour of the email, they personally phoned us to let us know it was a mistake. Their professionalism is great. And they have this SCAD rental down to a science. Thank you so much for an easy and stressless summer.

These people are amazing. We moved from NY and got to the island in December with a 53 foot…read moretractor trailer I packed by myself... unloaded, stored. Closed Friday and finished moving in today to our new home. These people are amazing and took care of us like we were family. Let us borrow a landscaping trailer to move our stuff. Were totally cool with rates during these crazy times. I highly recommend using them for storage. I highly recommend them for moving. Why? Cause they are professionals... period. Fantastic customer service!!!

Cass was an amazing help & was an amazing communicator! It was my first time using a storage unit…read moreand he was a great help!

I have been using Thunderbolt Self Storage for 4 years. I was storing my late mother and late…read morehusband's belongings inside. My living space has been to small to accommodate the items. I have been able to release the storage space this month. The staff at Thunderbolt service is courteous, compassionate and have been nothingless than excellent. I would highly recommend this facility. ~M. Massey