Nikki and her crew were great to work with. We were moving a lot of fragile antiques and she knew…read moreexactly how to pack and secure them for the long move. Everything arrived in perfect condition and we were never worried about our sentimental items. She brought a full crew and they were all careful, thoughtful and hard working. Nikki runs a tight ship which we appreciated. In addition to getting us moved she's been a wealth of information helping getting us settled in to the community. Hopefully this is our last move but if we ever have to move again she will be our first call!!

Review is for Phone & Text interaction only…read more.. I had originally called, talked to Nikki, the owner, and scheduled a 9/24 pack and move date back on 8/24. However, between the 25% (up to 59% at look), and a very serious health violation, at my old place, I started looking for people (private + commercial) who could do a rush move. During all phone calls, Nikki was friendly, and professional. And, on the initial call, she gave me all the pertinent information that I needed to figure out how much it would cost me. She also responded promptly, in sending me her cellphone number, for text communication. I then asked, When will you come by for Estimate Review + Packing assist? And, she replied, Either this week, or next week. And, I always confirm before coming out. Well, at the start of the 3rd week, she hadn't contacted me. So, in calling back, she said, We've been super busy (glad to hear). And, I'll be there this week (9/14). Well, as of 9/21, still nothing. And, no call, or text, explaining why. Then, yesterday afternoon, 9/22, I tried to call and leave a message. But, the Mailbox was full. So, I sent a text cancelling the 9/24 move date. As of 07:15 this morning (9/23), I had not received a response (despite the voicemail message saying, For faster response, please text me at 478-...). In addition, all 3 phone conversations were interrupted, and closed early, due to workload. Other than the initial text, my subsequent texts (2) were never returned. :-( So, I had to call to confirm she got the text, cancelling 9/24. She did. Now, I'm pleased that her company is so busy. But, not to reply to a customer's text is not good. I don't care how busy a business is. You respond to customer calls and texts. I recommend calling early in the morning. As, any later time will go to voicemail. And, by the early afternoon, the Mailbox will be full. I will keep them in mind for a future move (probably will move again. Just not sure when). But, and unless the initial conversation includes quoted price for Pack Assist (I can live with $XXX.00/hr knowing that), I do hope that scheduling Estimates improve.

I reserved a storage unit online on their website and the website said it was a successful…read morereservation, and I received a confirmation email for my reservation and move-in date. Drive from out of town to move furniture assuming we had a spot to store my things. After showing up to pick up my key as instructed on the confirmation email, there was no one at the business, so I called. The man said he had no open units and after I tried to explain multiple times that I had a confirmed reservation, he just repeatedly said "I've got nothing at all right now." I highly recommend going anywhere else for storage units.